UNIT 2: LO4 Flashcards
What are the 6 examples of best practice?
- Being non-judgemental
- Respecting views, choices and decisions of individuals
- Anti-discriminatory practice
- Valuing diversity
- Using effective communication
- Following agreed ways of working
What does being non-judgemental mean?
- Using effective communication skills e.g. active listening
- Not making assumptions
- Using empathy
- Being open-minded and accepting
- Being respectful of feelings, experiences and values
What does respecting views, choices and decisions of individuals mean?
- Care that meets individual’s needs
- Providing person-centred care
- Individuals feelings valued and supported
- Raising self-esteem
What does effective communication include?
- Aiding understanding of care
- Using vocabulary that can be understood (no jargon)
- Using specialist methods if required e.g. sign language
- Adapting communication to meet needs e.g. repetition, flashcards
- Active listening
What is active listening?
Demonstrating interest in and responsiveness to what a person is saying.
What does following agreed ways of working include?
Following organisation’s policies and procedures.
What are the other 5 ways of promoting best practice?
- Providing training and professional development opportunities for staff
- Mentoring
- Monitoring
- Performance management
- Staff meetings
What are 5 examples of discriminatory practice?
- Stereotyping, labelling and prejudice
- Inadequate care
- Abuse and neglect
- Breach of health and safety
- Being pratronising
What is stereotyping?
Assuming people with certain characteristics are the same.
What is labelling?
To identify people negatively as part of a particular group and so jumping to conclusions about them.
What is prejudice?
Negative attitude towards an individual/group based on ill-informed opinions or inaccurate information.
What is patronising?
Speaking towards someone as if they are stupid or not important.
What does raising concerns involve?
- Reporting incident to management
- Reporting incident to relevant authorities - final stage after all internal steps taken
What is whistleblowing?
When someone exposes dangerous or illegal activity that may put other people at harm.
