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health & social care > Unit 2 B > Flashcards

Unit 2 B Flashcards

1
Q

What funds the public sector health and social care services?

A

the government

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2
Q

What are the 3 ranges of services that the NHS provide?

A
  • primary health care
  • secondary health care
  • tertiary health care
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3
Q

What is primary health care?

A

provided by GPs, dentists, opticians etc

and are normally accessed directly by the service user when needed

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4
Q

What is secondary health care?

A

includes most hospital services and are usually accessed via the GP, who makes a referral

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5
Q

What is tertiary health care?

A

provides a specialist and usually a complex service

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6
Q

What is the NHS Foundation Trusts?

A

health services which are hugely funded by the government that manage the delivery of hospital services

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7
Q

What is palliative care?

A

specialist care for people with serious illnesses, which aims to provide relief from symptoms and to reduce stresses for patients and their family

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8
Q

What is the voluntary sector?

A

organisations like charities

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9
Q

What is the private sector?

A

are health and care provision is managed by commercial companies. Which are organisations that need to make a profit in order to stay in business

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10
Q

What are some examples of services provided in the private sector?

A
  • private schools
  • hospitals
  • domiciliary care services
  • nursing homes
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11
Q

What are the settings which health and social care are provided in?

A
  • hospital
  • day care centres
  • hospice care
  • residential care
  • domiciliary care
  • workplace
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12
Q

What does the hospital provide?

A
  • outpatient and inpatient services

- departments for a range of illnesses

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13
Q

What are day care centres?

A

provide care for specific groups - people with mental health problems, people with learning difficulties

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14
Q

What are the aims of hospice care?

A

improve quality of life for people with incurable illnesses

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15
Q

What is residential care?

A

long term care for adults and children needing 24-hour care, which cannot be provided in their homes e.g old people go to nursing homes

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16
Q

What is domiciliary care?

A

care provided at the patients house

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17
Q

What may domiciliary care involve?

A
  • providing company
  • arranging transport to appointments
  • delivery of meals
  • help at home with daily tasks
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18
Q

What are the 3 types of referral?

A
  • self-referral
  • third-party referral
  • professional referral
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19
Q

What is a self-referral?

A

when a person contacts a care provider personally e.g by letter or email to make an appointment

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20
Q

What is a third-party referral?

A

when a friend, neighbour etc. contacts health and social care profession on behalf of another person

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21
Q

What is a professional referral?

A

when a health or social care worker contacts another service provider to request support for the service user

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22
Q

What is a community care assessment?

A

professional assessment of care needs provided by a local authority, which provides help and advice in assessing services to best meet the service user’s needs

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23
Q

What are some issues that affect access to services?

A

referrals
assessment
eligibility criteria
barriers to accessing health and care services

24
Q

What is a carer’s assessment?

A

assessment of the needs of carers providing support for a vulnerable person

25
Q

What is eligibility criteria?

A

used to see if a person is entitled to care and support from the local authority

26
Q

What are some of the eligibility criteria?

A
  • a physical/mental or illness

- an inability to achieve most daily activities

27
Q

What are some of the barriers to access a health and social care service?

A
  • transport
  • finances
  • language barriers
  • communication - patients feeling unable to communicate due to discrimination
28
Q

What are the ways organisations represent the interests of service users?

A
  • charities and patient groups
  • advocacy
  • complaints policy
  • whistleblowing policy
29
Q

How do charities and patient group represent the interests of service users?

A
  • represent them when they need to contact agencies
  • provide things like shelter which provides help and advice
  • support people if they need to make a complaint
30
Q

What do charities act as?

A

pressure groups

31
Q

What are pressure groups?

A

people who come together to campaign to improve the services offered to their members. They aim to influence government decisions etc.

32
Q

When is an advocacy used?

A

when someone has serious communication problems, so an advocacy speaks on their behalf

33
Q

What is the complaints policy?

A
  • all services have a complaints policy
  • service users and families know how to make complaints
  • the procedure and outcomes are checked when setting is inspected
34
Q

What are whistleblowing policy?

A

provides protection of staff who tell the press or an agency about the quality of care is not good

35
Q

What organisation regulate and inspect health and social care services?

A

CQC (care quality commission)
NICE (national institute for health and care excellence)
PHE (public health england)
Ofsted

36
Q

What is the role of the CQC?

A

responsible for monitoring and inspecting health and social care services. It aims to ensure that HSC services are of a high quality

37
Q

What is NICE responsible?

A

it publishes guidance and advice that aims to control and improve health and social care provision

38
Q

What is the role of PHE?

A

aims to protect and improve public health and wellbeing of people and to reduce health inequalities

39
Q

What is public health?

A

organised strategies to prevent disease, promote health and prolong life of a population

40
Q

What are some examples of the PHE do?

A
  • create programmes to improve nations health

- research projects to improve our knowledge

41
Q

What do ofsted do?

A

regulates and inspects educational services

42
Q

How regulations and inspections are carried out?

A
  • CQC requires services providers to register with them before offering care. Before this checks are made to make sure it meets standards of safety etc. Then once registered they are monitored
  • other organisations inspectors are drawn from a range backgrounds
43
Q

How organisations and individuals respond to regulation and inspection?

A
  • improvements identified that managers were unaware of being areas of concern
  • managers and staff might feel like they are not able to make changes, but the regulators can publish clear guidance to help this.
44
Q

What are the organisations that regulate professions in the health and social care services?

A

NMC (nursing and midwifery council)
RCN (royal college of nursing)
HCPC (the health and care professions council)
GMC (the general medical council)

45
Q

What does the NMC do?

A

regulates the standards of all nurses and midwives

46
Q

What does the NMC set high standards for?

A
  • initial training and education
  • continuing professional development
  • standards of professional practice
47
Q

What do nurses and midwives have to do to stay on the register?

A
  • provide evidence for continuing learning and training
48
Q

What can the NMC do if the standards are not met?

A

remove nurses and midwives from the register or to restrict a nurse’s practice. If they are removed it means that they are no longer permitted to practice

49
Q

What does the RCN do?

A

represents the nursing professions and aims to maintain high standards in nursing practice through their education and research activities

50
Q

What does the HCPC?

A

promotes good practice and protects the public from poor standards of care. It does this by regulating a range of HSC services and members of them services have to register with the HCPC

51
Q

What do you need in order to register with the HCPC?

A
  • have achieved the relevant qualifications

- meet the standards of professional practice and personal behaviour required by the council

52
Q

What happens if a member of the public feels like a professional who is registered to the HCPC is not meeting standards?

A

they have the right to complain, then the HCPC will investigate and take action. They can offer suspensions or even permanent removal from the register

53
Q

What is the GMC?

A

is an independent organisation of registration and regulation of doctors.

54
Q

What does the GMC do?

A
  • oversees medical training and education
  • decides whether a doctor is qualified to work in this country
  • sets the standards of professional practice
55
Q

What are the responsibilities of organisations towards people who work in health and social care settings?

A
  • implementing the organisations code of practice
  • meeting national occupational standards
  • undertaking continuing professional development
  • support and safeguarding employees in health and social care
56
Q

What are the NOS (national occupational standards)?

A

describes best practice and are the standards of professional practice that should be met in the workplace.

57
Q

What are the ways to support and safeguarding employees in health and social care?

A
  • internal and external complaints
  • membership of trade unions / professional associations
  • following protocols ofc regulatory bodies
  • whistleblowing

health & social care (5 decks)

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