unit 2

Question 1

Labour turnover

Answer 1

Measures the rate at which employees are leaving an organisation

Question 2

Labour turnover formula

Answer 2

(#employees leaving in 1 year / av. #employed) X 100

Question 3

Hard HRM

Answer 3

An approach to managgin staff that focusses pn cutting costs. Employees are treated like materials

Question 4

Soft HRM

Answer 4

An approach to managing staff that focuses on developing staff so that they reach self-fulfillment and are motivated to work hard and stay within the business.

*Maslow, Mayo, Herzberg

Question 5

Outsourcing

Answer 5

Using an organisation to carry out some business functions

Question 6

Teleworking

Answer 6

Staff working from home nit keeping contact wityh the office by means of modern iT communications

Question 7

Labour productivity

Answer 7

The output per worker in a given time period

Question 8

Labour productivity Formula

Answer 8

Total output in time period/ total workers employed

Question 9

Absenteeism

Answer 9

Measures the rate of workforce absence as a proportion of the employee total

Question 10

Absenteesim formula

Answer 10

(# employees absent/ # of employees ) x 100

Question 11

Workforce planning

Answer 11

Analysing and forecasting the numbers of workers and the skills of those workers that will be required by the organisation to achieve its objectives.

Question 12

Workforce audit

Answer 12

A check on the skills and qualifications of all existing workers/ managers

Question 13

Trade union

Answer 13

Organisation of working people with the objective of improving the pay and working conditions f their members and providing them with support and legal services

Question 14

Coolective bargaining
Term of employùmnet
single-union agreement 
no strike agreement 
industrial action

Question 15

Organisational structure

Answer 15

The internal, formal framework of a business that shows the way in whivh management is organised nand linked together and how authority is passed through the organisation

Question 16

Matrix

Answer 16

Organisational stucture that creates project teams that cut across traditional functional departments

Question 17

Level of hierarchy
Chain of command
span of control
Delegation

Question 18

Centralisation

Answer 18

Keeping all of the important decision making powers within the head office or the centre of the organisation

Question 19

Decentralisation

Answer 19

Decision making powers are passed down the organisation to empower subordinates and regional/product managers

Question 20

Delayering

Answer 20

Removal of more of the levels of hierarchy from an organisational structure

Question 21

Line managers
Staff managers
Informal organisation

Question 22

Effective communication 
Communication media 
Information overload 
communication barriers
Formal communication networks
Informal communication

Question 23

Type of methods of communication (4)

Answer 23

oral communication
Visual communication
Visual communication
It/ web based