unit 10 Flashcards

1
Q

flexible organisation

A

one that is able to adapt and respond relatively quickly to changes in external environment I order to gain and sustain its competitive position

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2
Q

benefits of flexible organisation

A

likely tom be efficient and responsive
-more likely ti respond to and meet changing customer needs and wants
-improved decision making
-more attractive place to work for the best people.

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2
Q

restructuring

A
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3
Q

flexible working

A

involves arrangements where there are a variety of options offered to employees in terms of working time, working location and pattern of working

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4
Q

positives of flexible working

A

saving on costs
-aids recruitment and staff retention
-take advantage of developments in technology
-meet employee legislation.

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5
Q

negatives of flexible working

A

loss of customer is key employees reduce their hours
- inability to substitute for certain skills of certain employees absent
-lower employee productivity.

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6
Q

zero hours contracts

A

allows employees to hire stand with no guarantee if work.

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7
Q

organic v mechanistic structures

A

organic- more flexible
mechanistic- traditional;

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8
Q

who is Kurt Lewin

A
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9
Q

what is Lewin’s force field analysis

A

there are forces driving change and forces restraining it.
for change to occur the driving force must exceed the restraint force.

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10
Q

internal forces that drive change

A

need for higher profits
-poor productivity
-lack of innovation
-need to change culture
-change of leadership

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11
Q

external forces that drive change

A

customer demand
-competition
-legaslation and taxes
-political environment
-economic conditions
-ethics and social value
-technological change

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12
Q

resistance to change

A

self-interest
-low tolerance for change and
-different assessment of the situation
-misinformation and misunderstanding

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13
Q

what is self interest in resistance to change

A

-is a powerful motivators, perceived threat of job security, status and financial position

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14
Q

Mnemonic for resistance to change

A

self interest
assessment issues
low
tolerance
misunderstanding
misinformation.

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15
Q

what are the big ways of overcoming resistance to change

A

education and communication
-participation and involvement
-facilitation and support
-manipulation and co-operation
-negation and bargaining
explicit and implicit coercion.