Unit 1 Definitions

Question 1

Knowledge worker

Answer 1

• a person whose job involves handling or using information
• skills to fully use technology

Question 2

Globalization

Answer 2

worldwide interdependence of resource flows, product markets and business competition that characterize the new economy

Question 3

Prejudice

Answer 3

preconceived opinion that is not based on reason or actual experience, causes hurt

Question 4

Glass Ceiling

Answer 4

discriminatory barriers that
prevent women/minorites from rising to positions of power or responsibility and advancing to higher positions within an organization due to their status as women/minorities

Question 5

Ethics

Answer 5

Code of moral principles that set standards of conduct of
what is good and right.

Question 6

Manager

Answer 6

• directly supports and helps activate the work efforts
  and performance accomplishments of others.
• the people who managers help are the ones whose tasks represent the real work of the organization.

Question 7

Intellectual Capital

Answer 7

the collective brainpower or shared knowledge of a
workforce that can be used to create value

Question 8

Discrimination

Answer 8

denied opportunities eg. a job because of race, gender, age, or sexual orientation.

Question 9

Diversity

Answer 9

Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness.

Question 10

Managerial Competency

Answer 10

Skill-based capability for high performance in a management job, includes communication, teamwork, motivation, leadership, critical thinking, professionalism

Question 11

Organization

Answer 11

• A collection of people working together
to achieve a common purpose.
• Composed of interrelated parts that function together to achieve a common purpose.
• Transform resource inputs into product outputs (goods and services).

Question 12

Total Quality Management

Answer 12

• Comprehensive approach to continuous quality improvement for a total organization.
• Involves three key factors: continuous improvement, quality, and customer satisfaction.

Question 13

Top Manager

Answer 13

responsible for performance of an organization as a whole or for one of its larger parts.

Question 14

Quality of Work Life

Answer 14

An indicator of the overall quality of human experiences in the workplace.
Examples:
• Fair pay
• Safe working conditions
• family/social/work time balance
• Opportunities to learn and use new skills
• Room to grow and progress in a career • Investment in education

Question 15

Decision Making

Answer 15

how managers use information to make decisions

Question 16

Managerial Roles

Answer 16

• Interpersonal: How a manager interacts with other people
• Informational Roles: How a manager exchanges and processes information
• Decisional Roles: How a manager uses information in decision making

Question 17

Progression Principle

Answer 17

• A need becomes a motivator once the preceding lower-level need is satisfied.
(maslow)

Question 18

Levels of Management

Answer 18

• Top managers — responsible for
performance of an organization as a whole or for one of its larger parts.
• Middle managers — in charge of relatively large departments or divisions.
• Team leaders or supervisors — in charge of a small work group of non-managerial
workers.

Question 19

Performance Effectiveness

Answer 19

•An output measure of task or goal accomplishment

Question 20

Competitive Advantage

Answer 20

An organization/business can outperform its competitors
giving it an advantage over them in the marketplace.

Question 21

Hawthorne Studies

Answer 21

• initially thought increasing pay check would increase productivity as well as controlling light levels
• However researchers concluded that job
  performance improved because more attention and
  observation was being given to the workers

Question 22

Deficit principle

Answer 22

• A satisfied need is not a motivator of behavior.