ER Unit 5

Question 1

Three Responsibilities

Answer 1

• Attracting a quality workforce:Human resource planning, recruitment, and
selection
• Developing a quality workforce:Employee orientation, training and development,
and performance appraisal.
• Maintaining a quality workforce:Career development, work-life balance, compensation and benefits, employee retention and turnover, and labour-management relations.

Question 2

Compensation

Answer 2

Salary or hourly wages

• Merit pay:Awards a pay increase in proportion to individual performance contributions.

• Skill-based pay: Links pay to the number of job-relevant skills an employee masters.

• Bonus pay plans:One-time or lump-sum payments based on the accomplishment of specific performance targets

Profit-sharing plans: Some or all employees receive a proportion of net profits earned by the organization.

Employee stock ownership plans: Employees own stock in the company that employs them.

Question 3

Fringe Benefits

Answer 3

• Include non-monetary forms of compensation

Question 4

Power

Answer 4

• Ability to get someone else to do something you want done or make things happen the way you want.

Question 5

Leadership styles

Answer 5

• Autocratic style:Emphasizes task over people, keeps authority and information within the leader’s tight control, and acts in a unilateral command-and-control fashion.
• Human relations style:Emphasizes people over work
• Laissez-faire style:Shows little concern for task, lets the group make decisions, and acts with a “do the best you can and don’t bother me” attitude.
• Democratic style: Committed to task and people, getting things done while sharing information, encouraging participation in decision making, and helping people develop skills and competencies.

Question 6

Problem Solving Approaches

Answer 6

• avoiders:Inactive in information gathering and solving problems.
• solvers: Reactive in gathering information and solving problems.
• seekers:Proactive in anticipating problems and opportunities and taking appropriate action to gain an advantage.

Question 7

Systematic/Intuitive thinking

Answer 7

• Systematic: thinking approaches problems in a rational,
step-by-step, and analytical fashion.
• Intuitive thinking approaches problems in a flexible and spontaneous fashion.

Question 8

Framing

Answer 8

• The tendency to evaluate and resolve a problem in the context in which it is
perceived – either positively or negatively. (eg. Apple has 48 percent market share in sales in North America)
• Some may view that statistic as good others may thinking its not good enough and wonder where is the other 52% ?

Question 9

Transformational/Transactional Leadership

Answer 9

• Transactional leadership:Someone who directs the efforts of others through tasks, rewards, and structures
• Transformational leadership: Someone who is truly inspirational as a leader and who arouses others to seek performance accomplishments.
• Convey a clear vision of company’s goals

Question 10

Communication Process

Answer 10

• Effective communication:Occurs when the intended meaning of the
sender is interpreted correctly by receiver.
• Efficient communication:Occurs at a minimum resource cost.

Question 11

Emotional Intelligence

Answer 11

• The ability of people to manage themselves and their
relationships effectively.
• Components of emotional intelligence:
• Self-awareness.
• Self-regulation.
• Motivation.
• Empathy.
• Social skill.