ER Unit 1

Question 1

Glass Ceiling

Answer 1

discriminatory barriers that
prevent women/minorites from rising to positions of power or responsibility and advancing to higher positions within an organization due to their status as women/minorities

Question 2

Scientific Management

Answer 2

– Develop rules of motion,- measuring physical capabilities, standardized work implements, and proper working conditions for every job.
– Carefully select workers with the right abilities for the job.
– Carefully train workers and provide proper incentives.

Question 3

Total Quality Management (TQM)

Answer 3

• Comprehensive approach to continuous quality improvement for a total organization.
• Involves three key factors: continuous improvement, quality, and customer satisfaction.

Question 4

Theory X/Y

Answer 4

Theory X Assumes that workers…
– Dislike work
– Lack ambition
– Are irresponsible

Theory Y Assumes that workers…
- Willing to work
- Willing to accept responsibility
- Imaginative and creative

Question 5

Productivity (Organization Performance)

Answer 5

• Productivity:An overall measure of the quantity and quality of outputs relative to the cost of inputs.

Question 6

Performance Effectiveness (organization performance)

Answer 6

• Performance effectiveness:An output measure of task or goal accomplishment.

Question 7

Performance Efficiency (organization performance)

Answer 7

• Performance efficiency:An input measure of the resource costs associated with goal accomplishment.