ER Unit 6

Question 1

Business risk

Answer 1

A business risk is a future possibility that may prevent you from achieving a business goal. Risks can include things within your control such as your market strategy and things beyond your control such as the global economy

Question 2

Intrinsic/Extrinsic motivation

Answer 2

Intrinsic motivation- comes from within - passion eg. love for cooking
Extrinsic motivation - outside external reward
eg. praise, recognition, money, salaries, bonuses etc

Question 3

motivational theory

Answer 3

• Deficit principle A satisfied need is not a motivator of behaviour.
Progression principle: A need at one level does not become
activated until the next lower-level need is satisfied.
Maslow

Question 4

positive reinforcement

Answer 4

•Increases the frequency of a behaviour through the contingent presentation of a pleasant consequence.

Question 5

teamwork

Answer 5

• The process of people actively working
together to accomplish common goals

Question 6

causes of conflict

Answer 6

• Role ambiguities.
• Resource scarcities.
• Task interdependencies.
• Competing objectives.

Question 7

conflict styles

Answer 7

• Lose-lose conflict Management by avoidance or accommodation.
• Win-lose conflict Management by competition and
compromise.
• Win-win conflict Management by collaboration.

Question 8

group think

Answer 8

• Illusions of group invulnerability.
• Belief in inherent group morality.
• Negative stereotypes of competitors.
• Pressure to conform

Question 9

negotiating agreements

Answer 9

• Negotiationg the process of making joint decisions when the parties
  involved have different preferences.
  • Mediation:Involves a neutral third party who tries to improve communication between negotiating parties to focus on issues.
  •Arbitration:Involves a neutral third party who acts as a judge and issues a binding decision.