UB - Decision-making Flashcards
1
Q
Role of a manager
A
POCCC
- plan
- organise
- command
- co-ordinate
- control
2
Q
Modern day manager roles
A
- delegate - give subordinates authority to carry out management-level tasks, this lessens managers workload
- motivate - give his team a reason to enjoy their work
3
Q
Factors affecting quality of decision
A
- human Resources
- availability of finance
- technology
4
Q
Human Resources
A
- managers ability, training, experience
- level of risk managers have
- staff resistance to change
5
Q
Availability of finance
A
- whether finance is available for expansion
- financial constraints can’t afford best solution
6
Q
Technology
A
- spreadsheets, improve accuracy of calculations
- databases, can improve speed of decision making as info quick to find
- email, used to communicate with multiple employees at once and far away
7
Q
Assessing the effectiveness of a decision
A
- measuring sales level
- analysis profit levels
- interviewing staff to assess their opinion
- monitoring staff morale, absence and staff turnover
8
Q
Strategic decisions
A
- long term
- high risk
- senior managers
- meet overall purpose and direction of organisation
9
Q
Tactical
A
- medium term
- medium risk
- middle managers
- achieve strategic decisions
10
Q
Operational
A
- short term
- low risk
- supervisors
- ensure smooth everyday running
11
Q
Advantages of SWOT
A
- identifies weakness, can be addressed
- identifies opportunities, can be exploited
- identifies threats, can turn into opportunities, technology
12
Q
Disadvantages of SWOT
A
- time-consuming, can slow decision making
- structured process which can stifle creativity
- generated ideas, can’t pick right one
