U5. hotel. services

Question 1

lobby

Answer 1

‘lɔbi/

hành lang, tiền sảnh

Question 2

check-out

Answer 2

to leave a hotel after paying and returning your room key:

Question 3

lounge

Answer 3

laʊndʒ/

public room for waiting

Question 4

feature

Answer 4

‘fi:tʃə/
n điểm đặc trưng
v. mô tả những nét nổi bật của…

Question 5

amenity

Answer 5

/əˈmiː.nɪ.ti/ US /əˈmen.ə.ţi/
n. tiện nghi
special amnetities

Question 6

concierge

Answer 6

/ˌkɒn.siˈeəʒ/ người gác cổng dịch vụ tiền sachr
1.a person who is employed to take care of an apartment building, especially in France

2 someone who is employed in a hotel to help guests arrange things, such as theatre tickets and visits to restaurants

3 US someone employed by a large company to do jobs, such as shopping, for other employees while they are working

Question 7

article

Answer 7

/’ɑ:tikl/
vật phẩm eg. articles given to bellmen by 9.30 am will be returned by 6.30pm
noun [C]
a particular thing, especially one which is one of several things of a similar type or in the same place:
Guests are advised not to leave any articles of value in their hotel rooms.
An article of clothing was found near the river.
articles of furniture

Question 8

procedure

Answer 8

/prəˈsiː.dʒəʳ/

thủ tục

Question 9

operator

Answer 9

'ɔpəreitə/
ng coi tổng đài
noun [C] 
1 someone whose job is to use and control a machine or vehicle:
a computer operator

2 a company that does a particular type of business:
a tour operator

3 a person who helps to connect people on a telephone system

4 smooth/clever, etc. operator a person who deals with people or problems cleverly, especially for their own advantage:

Question 10

intercept

Answer 10

ˌɪn.təˈsept/ v. chặn

to stop and catch something or someone before they are able to reach a particular place

Question 11

prevailing

Answer 11

/pri’veiliɳ/
a. thịnh hành, phổ biến
you will be charged the prevailing rate should your call ring more than 30 seconds

Question 12

toiletries

Answer 12

ˈtɔɪ.lə.triz
plural noun
items and substances that you use in washing yourself and preventing the body from smelling unpleasant:

Question 13

complimentary

Answer 13

/,kɔmpli’mentəri/
a. biếu
eg several complimentary items are available and wil be deliveried to your door.
ca ngợi

Question 14

assist

assistance

Answer 14

/ə'sist/
vng. giúp
FORMAL 
to help
our housekeeper department will assist you with extra room supplies or special needs.
assistance sự giúp đỡ

Question 15

laundromat

Answer 15

a shop where you pay to use the machines there which will wash and dry clothes
hiệu giặt tự động /’lɔ:ndrəmæt/

Question 16

retrieve

Answer 16

/ri’tri:v/
v. lấy lại, khôi phục lại
to find and bring back something:
eg. when message light is on, you may retrieve your messages by dialling 89

Question 17

newsstand

Answer 17

quầy báo

Question 18

valet

Answer 18

/vəˈleɪ/

2 US someone at a hotel or restaurant who puts your car in a parking space for you
eg. valet service is available for a fee at the front entrance of the hotel.

Question 19

adjacent

Answer 19

/əˈdʒeɪ.sənt/
FORMAL
very near, next to, or touching:
is located adjacent to the hotel.

Question 20

cuisine

Answer 20

/kwɪˈziːn/
noun [U]
a style of cooking:
French cuisine

Question 21

superb

Answer 21

/suːˈpɜːb/ US /-ˈpɝːb/
adjective
of excellent quality; very great:
tuyệt vời
eg, superb service

Question 22

latch

Answer 22

lætʃ/

n.then cửa

Question 23

utilise

Answer 23

sử dụng eg.utilise safety boxes at front desk
utilize, UK USUALLY utilise /ˈjuː.tɪ.laɪz/ US /-ţəl.aɪz/
verb [T] FORMAL
to use something in an effective way:

Question 24

beverage

Answer 24

/ˈbev.ər.ɪdʒ/ US /-ɚ-/
noun [C] FORMAL
a drink of any type:
đồ uống