u4 aos2 Flashcards
leadership in change management
the ability to positively influence and motivate employees towards achieving business objectives during a transformation
management strategy to respond to KPIs - staff training
can be on-the-job or off-the-job and involves a business equipping employees with the knowledge and skills required to perform work tasks
management strategy to respond to KPIs - staff motivation
the willingness of an individual to expend energy and effort in completing a task
management strategy to respond to KPIs - change in management styles
involves a manager altering the way they direct and communicate with employees
management strategy to respond to KPIs - change in management skills
involves a manager altering the way they approach business tasks and collaborate with employees
management strategy to respond to KPIs - cost cutting
the process of reducing business expenses
management strategy to respond to KPIs - increased investment in technology
involves implementing automated and computerised processes into a business’s operations system
management strategy to respond to KPIs - improving quality in production
involves a business implementing processes that increase the perceived value of its good or service
management strategy to respond to KPIs - initiating lean production techniques
involves a business adopting lean management strategies to systematically reduce waste in all areas of production while also improving customer value
management strategy to respond to KPIs - redeployment of resources
involves reallocating natural, labour, and capital resources to different areas of the business to improve productivity and effectiveness
management strategy to respond to KPIs - innovation
the process of altering and improving or creating new products or procedures
management strategy to respond to KPIs - global sourcing of inputs
involves a business acquiring raw materials and resources from overseas suppliers
management strategy to respond to KPIs - overseas manufacture
involves a business producing goods outside of the country where its headquarters are located
management strategy to respond to KPIs - global outsourcing
involves transferring specific business activities to an external business in an overseas country
corporate culture
shared values, beliefs and practices of people within a business
official corporate culture
the desired culture that a business wishes to establish
real corporate culture
the actual or prevailing culture that exists within a business
learning organisation
an organisation that facilitates the growth of its members and continuously transforms itself to adapt to changing environments
systems thinking
a management approach that considers the interrelationship between the parts of a whole system
mental models
existing assumptions and generalisations that must be challenged so that learning and transformation can occur in an organisation
shared vision
an aspirational description of what an organisation and its members would like to achieve
personal mastery
the discipline of personal growth and learning, aligned with one’s values and purpose
team learning
the collective learning that occurs when teams share their experience, insights, knowledge, and skills to improve practices
low-risk strategies
measured management approaches that gradually encourage employees to accept and participate in a business change
communication as a low risk strategy
involves managers openly and honestly transferring information to employees, and listening to their feedback so that employees are fully aware of the reasons for, and impacts of an upcoming change
empowerment as a low-risk strategy
involves managers providing employees with increased responsibility and authority during times of change
incentives as a low-risk strategy
involves managers providing financial or non-financial rewards to encourage employees to support change
support as a low-risk strategy
involves managers providing employees with assistance as they move from current to new practices
high-risk strategies
autocratic management approaches used to influence employees to quickly accept and follow a business change
manipulation as a high-risk strategy
involves influencing employees to support a proposed change by providing incomplete and deceptive information about the transformation
threat as a high-risk strategy
involves forcing employees to follow a proposed change by stating that they may or will cause harm to them if they fail to do so
lewin’s three-step change model
a process that can be used by a business to implement change successfully
the unfreeze step
involves moving a business to a state where stakeholders are prepared to undergo change
the change step
involves moving a business towards its desired state
the refreeze step
involves ensuring a change is sustained within a business for the long term
corporate social responsibility
the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions
considering employees
involves a manager addressing factors that promote staff wellbeing during periods of business change
considering the general community
involves a business reducing or eliminating practices that are detrimental to the wellbeing of society
considering the environment
involves a business reducing negative impacts of its activities on the planet
