u3 aos3 Flashcards

1
Q

efficiency

A

the best use of resources in the production of goods and/or services

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2
Q

effectiveness

A

the degree to which a process or system is successful in achievement of business objectives

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3
Q

operations management

A

involves coordinating and organising the activities involved in producing the goods or services that a business sells to customers

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4
Q

inputs

A

the resources used by a business to produce goods and services

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5
Q

processes

A

the actions performed by a business to transform inputs into outputs

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6
Q

outputs

A

the final goods or services produced as a result of a business’s operations system, that are delivered or provided to customers

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7
Q

manufacturing business

A

use resources and raw materials to produce a finished physical good

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8
Q

service business

A

provide intangible products, usually with the use of specialised expertise

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9
Q

automated production lines

A

involve machinery and equipment that are arranged in a sequence, and the product is developed as it proceeds through each step

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10
Q

robotics

A

programmable machines that are capable of performing specified task

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11
Q

computer-aided design (cad)

A

digital design software that aids the creation, modification, and optimisation of a design and a design process

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12
Q

computer-aided manufacturing (cam)

A

the use of software that controls and directs production processes by coordinating machinery and equipment through a computer

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13
Q

artificial intelligence (ai)

A

using computerised systems to simulate human intelligence and mimic human behaviour

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14
Q

online services

A

services that are provided via the internet

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15
Q

forecasting

A

a materials planning tool that predicts customer demand for an upcoming period using past and market trends

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16
Q

master production schedule (mps)

A

a plan that outlines what a business intends to produce, in specific quantities, within a set period of time

17
Q

materials requirement planning (mrp)

A

a process that itemises the types and quantities of materials required to meet production targets set out in the master production schedule

18
Q

just in time (jit)

A

an inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production

19
Q

quality

A

a good or service’s ability to satisfy a customer’s need

20
Q

quality control

A

inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory

21
Q

quality assurance

A

a business achieving a certified standard of quality in its production after an independent body assesses its operations system

22
Q

total quality management

A

a holistic approach whereby all employees are committed to continuously improving the business’s operations system to enhance quality for customers

23
Q

waste minimisation

A

is the process of reducing the amount of unused material, time, or labour within a business

24
Q

reduce

A

a waste minimisation strategy that aims to decrease the amount of resources, labour, or time discarded during production

25
reuse
a waste minimisation strategy that aims to make use of items which would have otherwise been discarded
26
recycle
a waste minimisation strategy that aims to transform items which would have otherwise been discarded
27
lean management
the process of systematically reducing waste in all areas of a business's operations system whilst simultaneously improving customer value
28
pull
a lean management strategy that involves customers determining the number of products a business should produce for sale
29
one-piece-flow
a lean management strategy that involves processing a product individually through a stage of production and passing it onto the next stage of production before processing the next product, continuing this process throughout all stages of production
30
takt
a lean management strategy that involves synchronising the step of a business's operations system to meet customer demand
31
zero defects
a lean management strategy that involves a business preventing errors from occurring in the operations system by ensuring there is an ongoing attitude of maintaining a high standard of quality for the final output
32
corporate social responsibility
the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions
33
global sourcing of inputs
involves a business acquiring raw materials and resources from overseas suppliers
34
overseas manufacture
involves a business producing goods outside of the country where its headquarters are located
35
global outsourcing
involves transferring specific business activities to an external business in an overseas country