u3 aos3 Flashcards
efficiency
the best use of resources in the production of goods and/or services
effectiveness
the degree to which a process or system is successful in achievement of business objectives
operations management
involves coordinating and organising the activities involved in producing the goods or services that a business sells to customers
inputs
the resources used by a business to produce goods and services
processes
the actions performed by a business to transform inputs into outputs
outputs
the final goods or services produced as a result of a business’s operations system, that are delivered or provided to customers
manufacturing business
use resources and raw materials to produce a finished physical good
service business
provide intangible products, usually with the use of specialised expertise
automated production lines
involve machinery and equipment that are arranged in a sequence, and the product is developed as it proceeds through each step
robotics
programmable machines that are capable of performing specified task
computer-aided design (cad)
digital design software that aids the creation, modification, and optimisation of a design and a design process
computer-aided manufacturing (cam)
the use of software that controls and directs production processes by coordinating machinery and equipment through a computer
artificial intelligence (ai)
using computerised systems to simulate human intelligence and mimic human behaviour
online services
services that are provided via the internet
forecasting
a materials planning tool that predicts customer demand for an upcoming period using past and market trends
master production schedule (mps)
a plan that outlines what a business intends to produce, in specific quantities, within a set period of time
materials requirement planning (mrp)
a process that itemises the types and quantities of materials required to meet production targets set out in the master production schedule
just in time (jit)
an inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production
quality
a good or service’s ability to satisfy a customer’s need
quality control
inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory
quality assurance
a business achieving a certified standard of quality in its production after an independent body assesses its operations system
total quality management
a holistic approach whereby all employees are committed to continuously improving the business’s operations system to enhance quality for customers
waste minimisation
is the process of reducing the amount of unused material, time, or labour within a business
reduce
a waste minimisation strategy that aims to decrease the amount of resources, labour, or time discarded during production
reuse
a waste minimisation strategy that aims to make use of items which would have otherwise been discarded
recycle
a waste minimisation strategy that aims to transform items which would have otherwise been discarded
lean management
the process of systematically reducing waste in all areas of a business’s operations system whilst simultaneously improving customer value
pull
a lean management strategy that involves customers determining the number of products a business should produce for sale
one-piece-flow
a lean management strategy that involves processing a product individually through a stage of production and passing it onto the next stage of production before processing the next product, continuing this process throughout all stages of production
takt
a lean management strategy that involves synchronising the step of a business’s operations system to meet customer demand
zero defects
a lean management strategy that involves a business preventing errors from occurring in the operations system by ensuring there is an ongoing attitude of maintaining a high standard of quality for the final output
corporate social responsibility
the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions
global sourcing of inputs
involves a business acquiring raw materials and resources from overseas suppliers
overseas manufacture
involves a business producing goods outside of the country where its headquarters are located
global outsourcing
involves transferring specific business activities to an external business in an overseas country
