U2 - PP5 - causes of high tension situations

Question 1

Environmenatl causes of high tension situations

Answer 1

• warzones due to unpredictability
• emergency situations such as major crashes
• riots

Question 2

Behavioural causes of high tension situations

Answer 2

• emotional reactions
• persons emotional state
• medical issues
• substance abuse
  mental health

Question 3

Attitude behaviour cycle

Answer 3

how my attitude affects my behaviour therefore affects your attitude which affects your behaviour

Question 4

Escalation

Answer 4

increasing intewnsity of a conflict
- can be productive
- often makes a conflict situation unmanageable

Question 5

Proxemic zones

Answer 5

study of human space and the effects that population density has on man

Question 6

4 distinct proxemic zones

Answer 6

1. intimate (0-2ft)
2. personal (2-4ft)
3. social (4-12ft)
4. public (>12ft)

Question 7

reactionary gap

Answer 7

minimum distance needed to be able to react to a threat presented by someone or something
- e.g a suspect being questioned or detained

Question 8

Strategies to defuse high-tension situations

Answer 8

-verbal and non-verbal communication
- maintaining self control
- being assertive ( depending on the situation and who with)
- empathy and active listening

Question 9

Physical barriers to communication

Answer 9

1. environmental
2. distance from those communicating
3. medium/ uise of technology

Question 10

Social / attitudinal barriers to communication

Answer 10

Attitudinal
- personal conflicts
- poor managment
- lack of motivation
Social
- lack of community support
- social norms
- group conformity

Question 11

Psychological / emotional barriers to communication

Answer 11

4 psychological barriers:
1. perception
2. homeostasis
3. conformity and commitment
4. personality factors
Emotional barriers:
- lack of emotional awareness or control