Troubleshooting Printer Problems Flashcards
1
Q
Testing the Printing
A
- Print or scan a test page
- Built into windows
- Not the application
- Use diagnostic tools
- Web based utilities
- Vendor specific
- Generic
2
Q
Bad Output
A
- Streaks & blurs
- Inkjet = clean print heads
- Laser = check for scratched photosensitive drums
- Faded prints , blank pages
- Low toner or ink
- Ghost image
- Laser printer optical drum not cleaned properly
- Ghost or shadow from previous drum rotation
3
Q
Final Print
A
- Color print in wrong print color
- Low ink in one cartridge
- Everything else works
- Laser printer output smudges
- Toner not fused to paper
- May not be hot
4
Q
Paper Jam
A
-Careful when removing
- Paper not feeding
- Check tray
- Pick up rollers
- Creased paper
- Paper path
- Paper weight (thickness)
5
Q
Network Issues
A
- No connectivity
- Powered on
- User intervention required
- Wired cabling / wireless settings
- Access denied
- Security tab
- Manage this printer / Documents
6
Q
Bad Output
A
- Garbled characters on paper
- Bad printer driver / wrong model
- Incorrect page description language
- PCL or Postscript)
-Bad application
7
Q
OS Issues
A
- Unable to install printer
- Drivers are important OS update
- Users must have proper rights
- Check the printer (32bit vs 64bit)
- Backup printer queue
- Printer server not working
- Printer spooler cash
- Restart the spooler
- Change recovery options
8
Q
Error Messages
A
- Error codes
- On the printer display
- Today printers have large displays
Low memory errors
- Laser printers build entire page in memory - Complex images & graphics consume more memory
9
Q
No Output
A
- Check the printer
- Getting power? Check display
- Run test print
- Check connectivity
- Print test page from computer
- Check direct connections
- Try across the network
- Test the operating system , network, drivers & spooler
