Troubleshooting Mobile Devices

Question 1

Non-responsive Touchscreen

Answer 1

• Touchscreen completely black or nonresponsive
  
  • Buttons & touchscreen do not register
• Apple iOS reset
  
  • Hold power button = shutdown / reset
  • Hold power and home button = hard reset
• Android
  
  • Pull battery = hard reset
  • Power & volume down = reset

Question 2

Unable to Encrypt Email

Answer 2

-Protect your email = Encrypted communication

• Built-in to corporate email systems
  
  • Microsoft Outlook

-Each user has private key

• Install individual private keys on every mobile device
  
  • Uses a Mobile device Manager (MDM)

Question 3

Frozen System

Answer 3

• Nothing works
  
  • No screen or button system
• Soft reset
• Hard reset
• On-going problems may require factory reset
  
  • Install later OS and reload

Question 4

Swollen Battery

Answer 4

-Build up of gas

• Do not open the battery packet / container
  
  • Significant fire risk
• Faulty batter
  
  • Stop using immediately
  • Dispose