Troubleshooting print devices 5.6

Question 1

locally connected printer and printer not found

Answer 1

printer connectivity issues

Question 2

printer is turned on and off to release printing memory

Answer 2

power cycling

Question 3

paper jam and grinding noise

Answer 3

print feed issues

Question 4

low weight

Answer 4

thin paper

Question 5

thick paper

Answer 5

high weight

Question 6

The ____ are designed to pickup piece of paper at a time

Answer 6

pickup rollers

Question 7

draft output mode uses less ink and toner

Answer 7

faded printout

Question 8

____ is caused by a software issue

Answer 8

blank pages

Question 9

____ in laser printers are caused by an issue with the toner cartridge or the drum

Answer 9

white stripes

Question 10

indicates the primary charge roller is dirty or damaged, or the high voltage power supply to the developer unit is malfunctioning

Answer 10

black stripes

Question 11

clean the printer using an approved toner vacuum

Answer 11

speckling output

Question 12

_____ is caused by dirty feed rollers

Answer 12

vertical or horizontal lines

Question 13

check the voltage of the fuser and get the proper input voltage

Answer 13

Toner doesn’t fuse

Question 14

software or printer driver issue could be causing the incorrect color

Answer 14

incorrect chroma display

Question 14

a _____ image indicates a drum issue

Answer 14

double or echo image

Question 15

use rubbing alcohol to clean the contacts between the printer and the cartridge

Answer 15

missing color

Question 16

Incorrect page sizes
Incorrect page orientations
Issues with stapling
Issues with hole punching

Answer 16

print finishing issues

Question 17

software program used to transmit the print job and provide status
information

Answer 17

print monitor

Question 18

Software that collects all the print jobs and manages them

Answer 18

Print queue

Question 19

Manages the paper printing jobs sent from a computer or a printer server

Answer 19

Print spooler

Question 20

Any output that is scrambled or encrypted

____ is a driver issue

Answer 20

Garbled Print job