Training Flashcards
What are the two main options for training employees? What are the benefits of each?
1) Make: give good training, build the employee (benefits = firm specific, can train for certain procedures etc, shows that invested in long term of employee)
2) Buy: seek out the right people who are already qualified, experienced (benefits = less $ on training, less learning curve, good for shirt term)
What should be cinsidered for selection for each strategy?
Make: - look for personality, culture fit - ask about hobbies, background - ask scenarios - abilities testing, cognitive ability - employment and schooling hsitory Buy: - situational, knowledge testing - portfolio - work sample or trial - behavioural interview questions - verify educationa and training
What are the steps of a skill training model?
1) Overview: lay out all the info, explain what doing + going to learn, why it matters and how fits into job, big picture
2) Demonstrate: show how its done, slowly and at normal speed, visuals!
3) Participation: break into steps and do together in logical order, then let them try on their own
4) Evaluation: give feedback but not too much criticism and focus on the positives, repeat!
Works better in small groups, gotta have lotsa PRACTICE
How does one evaluate a training process?
- reaction: how does trainee feel, think after the training and also a while after once they can tell if it was useful
- learning: test and retest
- performance: performance appraisals after training is done
- behaviour: see how they are dealing with things that training was supposed to impact (ex: have customer complaints gone down?)
WHat is ROI formula?
cost
What are the benefits of training?
- training is correlated to productivity (no cause and effect tho)
- 46% of establishments that sponsored training reported an increase in productivity
- employees that report they were satisfied with the training were more often those who received it
