Topic C- Negotiate Project Agreements

Question 1

Negotiations

Answer 1

Agreement documents include a Statement of Work (SOW) or major deliverables, a schedule w/milestones & dates, performance reporting expectations, pricing and payment terms, inspection, quality requirements, and acceptance criteria warranty & future support, incentives or penalties, insurance and performance bonds, subcontractor approvals, terms & conditions, change request handling, termination clauses & dispute resolution.

Question 2

Enablers

Answer 2

• Analyze the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective
• Verify objective of the agreement is met.
• Participate in agreement negotiations
• Determine a negotiation strategy.

Question 3

Deliverables

Answer 3

Service Level Agreement, Performance Report, Resource calendars, Go-live blackouts

Question 4

Tool

Answer 4

Negotiation Skills, Expert Judgement, Lessons Learned

Question 5

Service Level Agreements (SLAs)

Answer 5

a contract between a service provider (internal or external) and the end user that describes the level of service expected from the service provider.

Question 6

Product Backlog

Answer 6

reflects not only a list of desired capabilities, written as User Stores, but also a list that is prioritized, with the highest business value and highest business risk things list first. Product backlog is owned by the customer- in Scrum through the role of the Product Owner.

*important feature in agile approach

Question 7

Name 4 prioritization techniques

Answer 7

Kano Model, MoSCoW (MSCW) Analysis, PairedComparison Analysis, 100 points model

Question 8

Kano Model

Answer 8

Identifying certain features or capabilities as Basic, performance, or excitement helps in the prioritization of which capabilities are truly must-have, what features may create meaningful competitive differentiators.

Question 9

MoSCoW (MSCW) Analysis

Answer 9

Categorize features as Must Have, Should Have, Could Have, and Won’t Have (for now), Helps customers organize their thinking about what are truly must have capabilities, and enables identification of a Minimum Viable Product (MVP)

Question 10

Paired Comparison Analysis

Answer 10

Looking at each pair of stories and prioritizing one over the others.

Question 11

100 Point Method

Answer 11

Each stakeholder is given 100 points and can multi-vote their points across all the stories, which then give a weighted priority when combined.

Question 12

Work Performance Data

Answer 12

the raw observations and measurements identified during activities being performed to carry out the project work.

*Agile projects may also include stories completed and accepted, progress through a product backlog and team delivery of stories against iteration plan.

Question 13

Expert Judgement

Answer 13

used as key input by PMs to help assess needs, identify potential solutions and approaches, and ensure understanding of the larger project context.

Question 14

Resource Calendar

Answer 14

identifies working days, shifts, and when specific resources are made available to the project.

-the calendar will be used to determine which resources (people, equipment, material, etc) are available during a planned activity period and should be taken into account when estimating project activities.

Question 15

lessons-learned register

Answer 15

a project document used to record knowledge gained during a project so that it can be used in the current project and entered into the lessons learned repository.

*Agile teams schedule a ceremony called a retrospective at the end of each iteration to identify potential issues, identify potential solutions & improve the processes the team uses to improve its overall performance,

Question 16

Black-Out Times

Answer 16

• Traditional Approach: occur at the end of the project timeline & negotiated in advance based on overall project schedule & timeline
• Agile Approach: there may be a number of releases of aspects of the solution over the project’s timeline, and black-out times will be negotiated as the project approaches a release threshold.