Topic 2 achieving business goals

Question 1

what are the 3 management processes

Answer 1

classical
behavioural
contingency

Question 2

what are some characteristics of the classical approach(3)

Answer 2

management: planning organising and controlling
hierarchical-organisation structure
autocratic leadership style

Question 3

what are some characteristics of the behavioural approach(3)

Answer 3

management: leading motivating communicating
teams based work
participative and democratic leadership style

Question 4

what are some characteristics of the contingency approach

Answer 4

change between classical and behavioural, dependant on the situation the business is in.

Question 5

what does planning involve

Answer 5

deciding on the direction the business will take in the future through using strategic, tactical and operational planning

Question 6

what is strategic planning

Answer 6

long term planing for the overall bussiness

Question 7

what is tactical planniing

Answer 7

mid-term planning, for short term goals

Question 8

what is operational planning

Answer 8

short term planning, how the business will operate on a day to day basis

Question 9

what does organising involve

Answer 9

creating the framework for the implementation of the business plan

Question 10

what are the 3 steps that go into organising

Answer 10

what will be done
who will do it
how will it be done

Question 11

what does controlling

a business involve

Answer 11

make sure that the business runs to it’s best potential and change things that hinder a business from doing so

Question 12

what is the hierarchical organisational system

Answer 12

this uses the chain of command from top level management to low level workers and supervisors

Question 13

what happens in an autocratic leadership style

Answer 13

employees grouped to do specific tasks headed by a manager with a small span of control.

Question 14

what goes into leading

Answer 14

motivating workers so that the business achieves it’s goals and objectives

Question 15

what is motivating

Answer 15

the key force that impels people to behave in a particular way

Question 16

what does communicating involve

Answer 16

the exchange of information between people

Question 17

what is team based work like

Answer 17

bosses get team leaders to assemble workers to fix problems

Question 18

what happens in participative and democratic leadership style

Answer 18

employees are encouraged to share their opinions and suggestions.

Question 19

name 3 strengths of classical approach

Answer 19

high degree of specialisation and division of labour- increases productivity
business goals are prioritised
clear set of rules, policies,procedure, and regulations

Question 20

name 3 weaknesses of the classical approach

Answer 20

human and social needs ignored
lower worker satisfaction and motivation
major division leads to conflict

Question 21

name 3 strengths of the behavioural approach

Answer 21

greater range and sources of ideas to improve the business

motivates by rewarding team effort

better communication and understanding of the-business’s mission and vision

Question 22

name 3 weaknesses of the behavioural approach

Answer 22

decisions take longer to implement

not all decisions are made in the best interest of the-business

groups of employees can hold too much power over decision making.

Question 23

name 3 strengths of the contingency approach

Answer 23

focus on flexibility,vision, and adaption

Question 24

name 3 weakness of the contingency plan

Answer 24

resources invested in alternate plans may never be needed
relies on strengths of management skills to solve problems
employees and management must be able to cope with change