Topic 10 - Organizational Culture Flashcards
what is organizational culture?
a system of shared meaning held by members that distinguishes the organization from other organizations
what are the four layers of organizational culture? which are displayed and which are hidden?
Displayed = Artifacts Hidden = beliefs, values, assumptions
what does organizational culture provide?
- stability
- clear understanding of “the way things are done around here”
what are artifacts? What are some examples?
aspects of an organization’s culture that you see hear or feel.
- rituals
- stories
- material symbols
- language
What is the difference between strong and weak cultures?
strong = a culture in which the core values are intensely held and widely shared Weak = when opinions vary widely
What are the three socialization processes outlined in the socialization model?
- pre-arrival
- encounter
- metamorphosis
What are the three possible outcomes of the socialization model?
- productivity
- commitment
- turnover
Pre-arrival stage
the period of learning that occurs before a new employee joins the organization
encounter stage
a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge
metamorphosis stage
new employee adjusts to the values and norms of the job, work group an organization
Formal rules are more effective in what situations?
prescribed and stanardized
cultural norms are more effective in what situations?
both prescribed and non-prescribed
both standardized and non-standardized
Formal rules are reinforced in what way?
externally
cultural norms are reinforced in what way?
voluntary
T/F: formal rules are visible and cultural norms are invisible
True
T/F: formal rules are invisible and cultural norms are visible and written
False
What are 5 strategies for creating an ethical culture?
- role model
- communicate ethical expectations
- ethics training
- reward ethical acts, punish non-ethical ones
- protective mechanism
what are 3 strategies for creating a positive culture?
- build on employee strengths
- reward more than punish
- emphasize vitality and growth
what are the three strategies for creating and sustaining an organization’s culture?
- selection process
- top management
- socialization
what are the key points for creating organizational culture?
- selection
- role modeling
- socialization
- utilizing rewards
- communicating expectations
