Theory Examples - Part 2 Flashcards
Examples of High Context cultures
China, Korea, Japan
Examples of low context cultures
Germany, Switzerland
Is Canada high or low context?
Sorta low, but in the middle
What kind of power?
A new marketing department manager who was recently transferred from sales department. She is commanding us to change our monthly meeting format
Legitimate
bullies use what kind of power?
coercive
Role models/idols have what kind of power?
referent
What kind of power: Doctor’s power over patients because of his or her expertise to provide treatment
expert
What kind of power: Your boss can reward the best performers with recognition and bonuses
reward
Westjet employees playing pranks on eachother is an example of what level of culture?
story
Westjet having an April Fool’s joke each year is an example of which level of culture?
ritual
Giving out cupcakes to their employees at the airport is an example of which level of Westjet’s culture??
material symbols
Calling the call centre the “super sales centre” is an example of what level of Westjet’s culture?
language
“A strong belief: if we as a corporation take care of our people, then our people ill take care of our guests and our guests will take care of our profits”
A) Story B) Language C) Value D) Assumption E) Material Symbol
C) value
"most of the hires were new to the airline industry" A) Story B) Language C) Value D) Assumption E) Material Symbol
A) story
could also be policy tho
“Beddoe, who encourage employees to address him as Clive”
A) Story B) Language C) Value D) Assumption E) Material Symbol
B) Language
WestJet Pilots chipping in to help clean the plane is an example of which cultural management strategy?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
C) Role modeling
“have fun or you’re fired” is an example of which cultural management strategy at WestJet?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
A) communicating the expection
Telling a new WestJet hire to “run and get the keys for the plane” is an example of which cultural management strategy?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
B) Socialization strategies
Execs helping in the super sales centre when it gets busy is an example of which cultural management strategy at WestJet?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
C) role modeling
The WestJet end of year xmas party is an example of which cultural management strategy?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
B) socialization
WestJet’s profit sharing program is an example of which cultural management strategy?
A) communicating the expectation
B) socialization strategies
C) role modeling strategy
D) Utilizing rewards strategy
D) rewards
What is an example of organizational change that people resisted?
- tuition increase
- Queen’s getting rid of hoco
example of organizational change that people desired
Moodle to OnQ
Indian employees gave their supervisors _____ ratings when empowerment is high.
A) high
B) low
B) low
In India, empowerment led to _____ satisfaction with co-workers.
A) higher
B) lower
B - lower
When accountabilty for self-serving behaviour is initiated, the self-serving behaviour tends to stop
True or False?
True
True or False:
Simply expressing gratitude towards powerful others will not make them less likely to act aggressively against us.
False
T or F:
Research finds that people are least likely to abuse power are those who start low in status and gain power.
FALSE
In terms of emerging to be a leader, which personality trait is the most predictable? A) Conscientiousness B) Emotional Stability C) Extraversion D) Openness to Experience E) Agreeableness
C) extraversion
Are effective leaders often found to be domineering?
No
T or F:
High emotional stability can accentuate ineffective leadership.
True
Is there one best leadership theory?
no
When the followers are not very skillful or competent, or their abilities are not yet up to the task, do you display task-orientation or relationship-orientation?
Task-orientation
When you have good leader-member relationship and high task structure, do you be task-oriented or people-oriented?
task-oriented
When you have poor leader-member relationship and poor task structure, do you be task-oriented or people-oriented?
task-oriented
Can an organization sustain itself without making changes for a long period of time?
no
Which of the following statement about communication is INCORRECT:
A. Clear writing is very crucial to effective communication. If we can write with precision and clarity, we will be able to overcome all barriers of effective communication.
B. In class, we watched a video about Korean Air and discussed the miscommunication happened in Korean Air. In this case, filtering, facilitated by a long power distance in Korean culture, could be one of the major reasons led to the crash.
C. Effective communication is beyond just words and language as there are other factors influencing communication.
D. In class, we watched Amy Cuddy’s research about how body language influences our behavior. The research shows that we can change other people’s perceptions — and perhaps even our own body chemistry — simply by changing body positions.
A
Paul Peter is an assistant to the CEO of a bank. In the past five years, this organization had changed its CEO for four times due to internal conflicts and other issues, except Paul had always been there. Therefore, in the past five years, all new CEOs heavily relied on Paul for his knowledge about the bank and the bank’s daily operations. Over the past five years, Paul has been becoming more and more important to the bank’s operation. Which of the following BEST explains Paul’s influence
A. Legitimate power source
B. Dependence
C. Reward power source
D. Referent power source
B - dependence
Which of the following assumptions is INCORRECT about contingency leadership theories:
A. House’s path-goal leadership theory implies that followers should be self-motivating and it is the followers’ role to link the three links in the expectancy theory.
B. Some contingency factors include task structure, team dynamics, and member-leader relationship.
C. “Contingency” means leaders should change their leadership styles depending on different situations.
D. Contingency leadership theories believe there is no one most effective leadership style.
A
In class, we studied WestJet case on building a high-engagement culture. In this case, we learned WestJet’s CARE program: “WestJet had a group called CARE, or Creating A Remarkable Experience, whose purpose was to propagate the culture throughout WestJet’s operations. CARE helped WestJetters produce videos and plays that entertained staff. It planned more than 250 events a year, including the profit-sharing events, the twice-annual events at which WestJetters received their profit-sharing cheques face-to-face from a WestJet executive as a personal thank you. Which of the following BEST describes the CARE program:
A. CARE program can be described as a cultural artifact, specifically a symbolic action.
B. CARE program can be described as a culture shaping strategy, specifically socialization.
C. CARE program can be described as a cultural artifact, specifically a story.
D. CARE program can be described as a cultural shaping strategy, specifically a form of reward.
B
Which of the following is not an example of transformational leadership?
A. Ting accepted the request made by her manager to work overtime tonight, because she understood the reason behind the request is to contribute to the project and contribute to the vision of the firm that they all believe in.
B. Michael works really hard in this past fundraising event because he believes his manager’s vision of helping the poor.
C. Kate asks her employees to be friendly and professional to their customers. Her behavior models her own standards and it is effective to change her employees’ behavior.
D. Jessica feels very motivated to work for his manager, because his manager provides many kinds of support for him to perform and facilitates him developing his career.
C
Which of the following statement about organizational change is INCORRECT:
A. Organizational change can be difficult. However, it occurs quite frequently in modern organizations.
B. Organizational change often faces resistance at both individual and organizational level.
C. Organizational change can be difficult; therefore, managers need to exercise their coercive power to move changes forward.
D. Some organizational change strategies are similar to organizational culture change strategies.
C
