Tools

Question 1

Which chart type would be used to demonstrate non-random process variation over time

Answer 1

Control chart

Question 2

Which chart has one or more consecutive data points on the same side of the mean

Answer 2

Run chart

Question 3

Which chart has control limits

Answer 3

Control charts

Question 4

Which chart helps teams to identify special cause variation

Answer 4

Control charts

Question 5

Which chart should use if you have more than 15 data points and you want more insight into your data

Answer 5

Control chart

Question 6

Graph of data overtime. To determine whether changes being made are leading to improvement. Help teams formulate aims, understand the value of a particular change, distinguish between common and special cause variation. which chart is this?

Answer 6

Run

Question 7

cause-and-effect diagram is also known as what

Answer 7

Fishbone

Question 8

This diagram shows the relationship between the overall aim of the project the primary drivers and the secondary drivers

Answer 8

Driver diagram

Question 9

What are the three things that are scored on a scale 1 to 10 on an FMEA

Answer 9

Occurrence, detection, severity

Question 10

This is a visual representation of the sequence of steps in a process

Answer 10

A flow chart or process map

Question 11

This is a special type of a chart used to display the variation in continuous data like time weight size or temperature and it was a team to recognize and analyze patterns in data that are not apparent simply by looking at a table of data or by finding the average hour medium

Answer 11

Histogram

Question 12

In any group of factors that contribute to the overall effect roughly 80% of the effect comes from 20% of the causes- this is known as

Answer 12

The Pareto principle or 80/20 rule

Question 13

Which chart helps teams concentrate their improvement efforts on the factors that have the greatest impact

Answer 13

Pareto chart

Question 14

Which chart is most useful in illustrating efficiency and waste in a process?

Answer 14

Spaghetti chart

Question 15

Root cause analysis tools used to support the investigation process should include interviewing techniques, process outcome measures and what

Answer 15

Cause and affect diagrams

Question 16

APS I was alerted to an increase number of falls in the ED to research the causes of false the PSO plans to collect and organize current knowledge about false the best way to display this data is

Answer 16

Cause-and-effect diagram