Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CP > Systems thinking and design and human factors > Flashcards

Systems thinking and design and human factors Flashcards

1
Q

Systems thinking definition

A

An approach to analysis that focuses on the way the systems constituent parts interrelate and influence one another within a whole.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Human factors analysis

A

Represents science at the intersection of psychology and engineering. Looks at all aspects of a work system to support human performance and safety.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Human factors engineering

A

Addresses problems by modifying system design to better aid people. James reason said we can’t change the human condition but we can change the conditions under which humans work.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What impacts human performance

A

We tend to overestimate our abilities and underestimate our limitations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are external factors that impact human performance?

A

Noise, distractions, interruptions, task design, and environmental conditions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are internal factors that impact human performance?

A

Fatigue stress anxiety and depression

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The role of people in systems that determine safety

A

Health literacy of staff, practice norms (alarm fatigue alert overrides) and physical limitations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The role of task in systems that determine safety are these two things

A

Complexity of actions, sequencing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The role of tools technology and techniques in systems that determine safety for these three things

A

Complexity of equipment, ergonomic considerations of operating equipment, sufficient training particularly when newly and introduced

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The role of the environment and systems that determine safety include

A

Noise, distractions and interruptions, clutter, proximity of needed tools

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

The role of the organization and systems that determine safety

A

Safety culture, financial decisions, operational decisions, policies and procedures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Planning for possible unintended consequences include these seven things

A

Analysis of current error reports, benchmarking, review of external literature, FMEA, workflow analysis, simulation, pilots small test of change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What’s a type of diagram is used in workflow analysis to redesign process

A

Spaghetti diagram which can translate to time and money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are four things about the workflow analysis process

A

Include all members on the team, map out the current workflow, redesign with a blank page don’t try to modify the process or make assumptions, constant feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Workflow analysis caveat include these four things

A

Look for real and perceived barriers, what will be the unintended consequences, always do a small test of change PDSA/PDCA, did we solve the problem that prompted the event analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the corner stone of human factors engineering

A

Standardization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is auditing the new processes over time and have staff develop new work around the negate the corrective action this is called

A

Sustainability

18
Q

What are three things of normalized deviance

A

Drift, short cuts, continuum of intent

19
Q

Why does normalized deviance happen (4 reasons)?

A

Fluctuations in situations within a complex environment, rules violations, competency, personal motivations

20
Q

How can normalized deviance be identified?

A

Proactive observation of processes, error reporting and review, performance improvement efforts, complaints

21
Q

Highly reliable organizations are

A

Preoccupied with failure

22
Q

What are the two s words in the first step in highly reliable organization?

A

Standardize and simplify

23
Q

You should avoid what and create what in a highly reliable organization

A

Avoid reliance on memory or vigilance create redundancies as double checks

24
Q

What should you learn in a highly reliable organization and what should you use

A

Learn from failure, learn from the expertise of Frontline workers, and use forcing functions/constraints judiciously -where it’s really needed

25
Q

What is step one in a three step design strategy in a highly reliable organization

A

simplification and standardization are used to help minimize the chance of process failure

26
Q

What is step two and a three step design strategy and highly reliable organizations

A

Controls are applied to help prevent error from occurring in the simplified process

27
Q

What is step three and a three step design strategy in a highly reliable organization

A

Errors that nevertheless occur or identified and interrupted before they cause harm.

28
Q

What is simplification in a highly reliable organization

A

Eliminating unnecessary steps (waste) in your workflow

29
Q

What is standardization in a highly reliable organization

A

Creating predictability and consistency in your workflow

30
Q

What are five things that aid standardization?

A

Common equipment, standard order sheets, checklist, feedback of information on compliance, lots of education and some training

31
Q

What is the step two and a three step design strategy of higher reliability

A

Application of controls

32
Q

What are three things that application of controls do

A

Recognizes the limits of human performance, lowers the risk of failure even with simplification and standardization, minimizes the risk of drift

33
Q

What are five examples of application of controls

A

Building decision aids/reminders into the system, leveraging teamwork and communication, making the desired action in the default action, scheduling practices, taking advantage of habits and patterns

34
Q

In step three in catching errors and mitigating harm how is this accomplished

A

Accomplished through the use of redundancy tools

35
Q

What are three characteristics of redundancy tools

A

Require careful consideration since they do not represent a form of waste, need to be truly independent, must follow with a medication strategy.

36
Q

When would a system component redesign be possibly indicated

A

If redundancy is catching a lot of errors getting through

37
Q

What is the bottom level in the hierarchy of controls in standardization and simplification

A

Eliminate the opportunity for error

38
Q

What is the second level in the hierarchy of controls for standardization and simplification

A

Facilitate make it hard to do the wrong thing, example: crossing arm (trains and cars scenario)

39
Q

What is the last thing you do in human factors hierarchy of controls

A

Policies training and inspection

40
Q

What are three important things in human factors

A

Eliminate, facilitate, mitigate

CP (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions