Operations

Question 1

What are five important things in developing the operational plan

Answer 1

Transforming care at the bedside, leadership rounding, safety briefings, process redesign to improve reliability, senior executive adopt a work unit

Question 2

What are the five themes in transforming care at the bedside

Answer 2

Transformational leadership, safe and reliable care, vitality and teamwork, patient centered care, value added care processes

Question 3

Name an example of success and transforming care at the bedside

Answer 3

Rapid response teams

Question 4

Name a second example of success and transforming care at the bedside

Answer 4

Communication models such as SBAR

Question 5

What is a third example of success in transforming care at the bedside

Answer 5

Professional support systems like peer support/swaddle

Question 6

Process redesign to improve reliability: Reliability in healthcare involves three things

Answer 6

Patients getting the intended tests medication’s, information, and procedures, at the appropriate time, in accordance with their values and preferences

Question 7

Leaders support these three things in a process redesign to improve reliability

Answer 7

Standardization, redundancy, human factors engineering design.

Question 8

What should be considered when advocating for resources

Answer 8

Alignment to the mission, strategic plan, and community needs assessment

Question 9

What should always be considered when advocating for resources

Answer 9

Return on investment

Question 10

When are you making money and losing money with ROI example

Answer 10

Greater than one equals making money less than one equals losing money