TMAAT Questions Flashcards
Tell me about a time when you had an issue with a customer/student.
A problem student…
Student who consistently showing up late or unprepared.
- Together we made a plan on how we could achieve their goals and break these bad habits
- Most recently it was car trouble…they didn’t tell me so I had to serve a no show and explain again that it was unfair to me. If they had been honest and communicated with me ahead of time about this specific issue we might have had a different outcome
- Told him to go to manager right away and get approved PTO for the rest of the week.
- I learned that I couldn’t take it personally because I could only control what I could control. It was my job to give them to tools, encouragement, and support - and I did to the best of my ability.
Tell me about a time when you disagreed with or had a problem with an employer or co-worker.
EAA camp director - never very forward with his needs. Was not very assertive.
A co-worker was covering for a primary student who had unsat a stage check on NAVLOGs. My co-worker approached me while I was performing COVID check-in duties, and began telling me that I was teaching a whole column of the L3 NAVLOGs incorrectly (VOR VAR) and that he had “had conversations with the FAA and DPE in the area.” I told him that I taught NAVLOGs as prescribed in our L3 standards manual and that if he had a problem he should take it to the Standards Department instead of speaking to the FAA/DPEs about it, since that is not who he is employed with.
Tell me about a time when you made a mistake/were written up at work.
Not getting the tie downs off the aircraft.
Not checking the can thoroughly enough and ensuring all discrepancies were signed off.
Tell me about a time you did something nice for someone else.
I made dinner for my friends, taco night!
Tell me about a time when you were successful.
- I achieved my goals or playing college softball, and then although it was difficult, I realized that I was no longer happy doing that
- I became a pilot!
- I finally was able to be a flight instructor at Air Academy
- Controlling my anxiety
What’s a time you did something unsafe?
- Having Get there Itis and trying to get back when you should really divert due to weather
- Going to fly with really high forecasted crosswinds and assuming we could get the good runway. We were denied
- Took just enough fuel to make an XC from KSTP to KGFK and land with 45 min reserves when we could have taken more fuel
- Fuelers were confused
- teaching in the aircraft and not focusing on traffic avoidance
Tell me about a time when you had to overcome adversity?
- Dealing with anxiety and realizing I needed to build in more/extra time for myself to not feel rushed
- Brother having to get very invasive surgery
What do you do for fun?
Recently the beach
Going on walks
Disney
Traveling
Have you ever been removed from flight status?
Yes - tail strike with student. L3 policy to be “grounded” until remedial review flight is completed.
What do you do to stay motivated during intense periods of work? (training for me)
Looking back at where I started, and seeing how far I’ve come. Remembering that this is what I love doing and I wouldn’t be any happier doing something else.
Explain a time when you were working in a team and had to make some difficult decisions in order to finish within a certain time frame?
- Needing to decide if we are comfortable flying campers in certain weather/hour of the day, and making a plan of action on how we are going to accomplish the goal
- Getting up early in the morning at 5am
- Time management especially since we only get the kids for a few days, with Airventure as well the TFR goes up and we need to really crank them out.
- Not running ourselves down and taking breaks, making sure we eat and just being honest with each other about how we are feeling
IMSAFE
Personal minimums
Tell me about a time you had a stressful situation. How did you deal with it?
Stay calm
Get thru to the student by saying their name
