Theory

Question 0

Organization Communication

Answer 0

A communication domain

-communication among people in orgs

Question 1

Human communication

Answer 1

A domain of communication

• groups (team dynamics)
• across cultures
• with body language (intrapersonal)
• with others (interpersonal)

Question 2

Strategic Communication

Answer 2

A Communication Domain

• Goal-driven communication
• Boundary Spanning (communication through organization) can you give an example?

Question 3

Communication

Answer 3

Creating shared meaning:
Through verbal/nonverbal transaction
Instructing shared reality
-Inform, Educate, Persuade, Bias for Action

Question 4

Theory

Answer 4

• abstraction
• describes, explains, predicts behavior
• explains naturally occurring phenomenon
• educated guess about how something works
• predicts future outcome

Question 5

Model

Answer 5

• Representation of some phenomenon (ex. Video games/movies/monopoly)
• explains how something works/shows interrelationships among parts

Question 6

5 Perspectives of Communication Theory

Answer 6

1) Theories of Rhetoric
2) Transmission Theories
3) Interaction Theory
4) Transactional Theory
5) Psychological Theory

Question 7

Linear Model of Communication

Answer 7

Assumes all messages involve conscious encoding

Question 8

Transactional Model of Communication

Answer 8

Communicators create and interpret messages within

Question 9

Transmitter(Encoder)

Answer 9

Sender consciously attaches meaning to symbols from feeling and ideas creating the message

Question 10

Channel

Answer 10

The medium

Noise-may prevent message from reaching receiver accurately

Question 11

Receiver (Decoder)

Answer 11

Interprets and creates understanding of message

Question 12

Goal

Answer 12

Intention of communication

Question 13

Symbols

Answer 13

Any word, number, gesture, object, or other cue (verbal or nonverbal) that has associated with it on our language community a conventional meaning.

Question 14

Corporate Communication

Answer 14

• external communication (branding image and reputation)

- internal communication (keeping employees informed and company vision)

Question 15

Theories of Rhetoric

Answer 15

-emphasis on message construction

Question 16

Transmission Theories

Answer 16

-channels for moving content

Question 17

Interaction Theory

Answer 17

Group development & interactive/group dynamic

Question 18

Transactional Theory

Answer 18

Negotiated Interchanges

Question 19

5) Psychological Theory

Answer 19

Effect of Individual conceptual filters

Socio-cultural “fields of experience”

Question 20

Noise

Answer 20

-Affects senders message
External (static on phone)
Physiological (ability to hear)
Psychological (personal perception, schemas)

Question 21

Schemas

Answer 21

The way the brain organizes information in to memory
-store feelings, imagery, interpretations, understandings associated with experiences
-used to organize concrete and abstract concepts
Examples of a Circus schema?
Any other examples?

Question 22

Role-taking

Answer 22

Simultaneous Transaction: as sender and receiver (taking the role of the other)
to understand the intended meaning of the message

Question 23

Elements of the Strategic a Communication Model

Answer 23

Analysis
Strategic Intent
Strategic Action
Tracking-Evaluating Results

Question 24

Analysis

In Strategic Communication

Answer 24

-context, audience, message, channel

Question 25

Strategic Intent

In Strategic Communication

Answer 25

Strategic Goals

Question 26

Strategic Action

Answer 26

Crafting prototypes (working messages) and implementation

Question 27

Tracking-Evaluating Results

Answer 27

Following through on your plan, tracking progress

Question 28

Feedback

Answer 28

Essence of interaction-transaction model

Question 29

Shannon Weaver Linear Model

Answer 29

Info source
Transmitter
Channel
Receiver 
Destination