Theme 2 LOAs Flashcards

1
Q

Benefit of budgets

A

-Allow business to plan for the future

-plan their expenditure in advance

-reduces chance of overspending

-lower cash outflows

-postive net cash flow

-increase cash reserves

-better liquidity

-able to play day to day bills

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2
Q

Drawback of budgets

A

-set limits on spending

-prevent businesses pursuing opportunities

-limits chance to expand

-leading to them producing lower output

-less like to gain EOS

-FC spread over less units

-increased FC per unit

-lower OP margins

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3
Q

Benefit of zero based budgets

A

-constructed from scratch each year

-spending needs to be justified

-spending decisions are centralised

-lower chance of overspending

-reduced costs

-porters cost leadership strategy

-able to lower selling price

-increase demand

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4
Q

Drawback of zero based budgets

A

-constructed from scratch each year

-spending needs to be justified

-requires market research to make predictions

-wages paid to researchers to prepare budgets

-increased cost of wages

-lower OP margins

-lower retained profit

-less capital to reinvest in…

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5
Q

Benefit of historical budgets

A

-business will allocate each department a certain budget for year

  • indicate that management trust employees as have responsibility to use funds as they see fit without supervision

-esteem needs met according to Maslow

-increasing motivation

-lower management labor turnover

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6
Q

Drawback of historical budgets

A

-use previous years data

-may ignore changes in market

-opportunities for expansion may be missed

-restricting business scale

-lower output

-can’t gain EOS

-FC spread less

-increased FC per unit

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7
Q

Benefit of job production

A

-one off personalised products are produced

  • adapted to meet specific needs
  • more likely to be differentiated

-price elastic

-charge higher price with significant fall in demand

-higher sales revenue and gross profit

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8
Q

Job production drawback

A

-each product produced to customer specifications

-can’t produce in mass with automated machines

-can’t benefit from technical EOS

-lower productivity

-FC of production spread over less units

-higher unit FC

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9
Q

Batch production benefit

A

-products made in batches

-develop broad product portfolio

-can create batches of products targeted at multiple segments

-spread risk

-less vulnerable to changes in trends and product can be adapted

-ensures sales remain consistent

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10
Q

Batch production drawback

A

-products made in batches

-increased down time as business adapts machinery between batches

-low capacity utilisation during down time

-FC of production spread over less

-higher unit FC and OP

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11
Q

Flow production benefit

A

-high volume of identical products made continuously

-through use of machinery

-can achieve technical EOS

-increased productivity and output

-FC of production spread over more units

-lower unit FC

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12
Q

Flow production drawback

A

-high volume of identical products made continuously

-through use of machinery

-may damage businesses liquidity in short term

-significant investment required to purchase machinery

-reducing cash reserves in short term

-low current assets

-link to liquidity

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13
Q

Cell production benefit

A

-involves employees coming together as teams to complete each part of production

-each team is set a target to work towards

-bringing each team together

-love and belonging needs met

-increased motivation

-increased productivity - EOS

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14
Q

Cell production drawback

A

-involves employees coming together as team to complete each part of production

-employees will need to be multi skilled to work across production process

-business will need to invest into training

-increasing expenses

-reducing OP

-less retained profit

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15
Q

Labour intensive production benefit

A

-involves using large proportion of labour compared to machinery

-if business recruits or trains high skilled workers

-labour may be multi skilled

-makes production process more flexible

-can adapt production to changing trends to better meet customer needs

  • PED
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16
Q

Labour intensive production drawback

A

-involves using large proportion of labour compared to machinery

-increasing number of employees compared to automated system

-increase in expenses

-lower OP and retained profit

-reduced total equity over time compared to capital intensive

-higher gearing making investment appear risky to investors

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17
Q

Capital intensive benefit

A

-involves using large proportion of capital (machinery)

-provided that machinery is up to date and well maintained

-should be increase in productivity

-increased output per machine

-FC spread over more units

-lower unit FC

-opportunity to lower SP leading to increase in demand (purchasing EOS)

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18
Q

Interpretation of stock control diagram

A

-gradient of stock level is falling more steeply

-stock level fallen below buffer stock

-may be due to…..

-either increased demand or problem I’m supply chain

-explain impact

-damage to brand reputation

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19
Q

Benefit of just in time stock management

A

-JIT mean business order just enough stock to meet customer orders

-order just enough to fulfill customer demand

-means if trends change quickly they can easily adapt to reflect this

-less likely to have excess stock that becomes waste

-reducing expenses associated with holding excess stock

-increasing OP

-more retained profit

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20
Q

Drawback of just in time stock management

A

-JIT means business order just enough stock to meet orders

-likely ordering smaller volumes each time

-as will not have large amounts of buffer stock

-not ordering in bulk means they are less likely to receive discount

-variable costs likely to be higher

-lower GP

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21
Q

Lean production benefit

A

-if business adopts lean approach e.g JIT or Kaizen

-help become more efficient

-as will be reducing waste within production process

-help business adapt a low cost strategy according to porter

-lower costs allow business to reduce SP

-increase demand

-increase SR

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22
Q

Lean production drawback

A

-if business adopts lean approach e.g JIT or kaizen

-reuiqre highly skilled staff

-as will either be tasked with identifying areas for continuous improvement or being able to adapt quickly to trends

-require business to invest heavily into staff training

-increasing expenses

-reducing OP

-less retained profit

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23
Q

Quality control benefit

A

-checking and reviewing sample of work already done

-sample of finished products compared against set of standards at end of production

-only few employees rather than everyone needs to be trained to check quality

-reduced cost of training

-lower FC

-opportunity to lower SP and increase demand

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24
Q

Quality control drawback

A

-only sample of products checked

-more defective products get sold as not every product reviewed

-increased number of product returns as not fit for purpose

-negative brand image of poor quality

-price elastic pressure to keep prices low

-lower GP

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25
Q

Quality assurance/TQM benefit

A

-quality is responsibility of every employee

-employees are trusted and trained to check quality themselves rather than team of inspectors

-improved motivation as esteem needs are met

-less mistakes made in production process

-less defective goods

-brand recognized for having reliable and durable goods

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26
Q

Quality assurance/TQM drawback

A

-each employee needs to be skilled to check quality

-higher wages to attract skilled employees and more training required

-increased cash outflows

  • reduced net cash flow

-reduced cash reserves and current assets

-reduced liquidity

-may not be able to pay day to day bills forcing sale of NCA

-production process disrupted

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27
Q

Quality circles benefit

A

-group of employees meet regularly

-to identify potential improvements + resolve quality issues

-task culture is developed as employees working as team

-love and belonging needs met as employees feel part of group

-employees more motivated (Maslow) so will stay within company and develop skills

-ensure they can make effective improvements to quality

-PED

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28
Q

Quality circles drawback

A

-employees involved in groups need to be highly skilled

-to make appropriate suggestions to improve quality

-high skilled workers require higher wages to recruit + train

-significant increasing costs

-forcing prices to be high to avoid losses

-reducing competitive advantage in price elastic market

-reduce sales

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29
Q

Continuous improvement kaizen benefit

A

-kaizen is culture where all employees make small improvements

-e.g improvements in efficiency

-as all employees involved they feel trusted to make important decisions

-esteem needs met increasing motivation

-improved suggestions on how to reduce waste time in production process

-reduced waste leads to reduced costs and lower prices which increases demand

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30
Q

Continuous improvement kaizen drawback

A

-employees need to be highly skilled

-to make appropriate suggestions to improve efficiency or quality

-highly skilled workers require higher wages to recruit + train

-significantly increasing costs

-forcing prices to be high to avoid losses

-reducing competitive advantage in price elastic market

-lower sales

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31
Q

Impact of inflation on cost of sales

A

-increase inflation

-increase in cost of goods and services

-increased cost of raw materials

-increased cost of sales

-lower GP

-lower OP

-pressure to increase prices

-fall in demand for business goods

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32
Q

Impact of inflation on cost of sales - however

A

-if business sells a price in elastic good

-the increase in price caused by increase in cost

-will lead to insignificant fall in demand

-therefore GP won’t fall significantly or at all

-reducing impact of inflation

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33
Q

Impact of inflation (using income elasticity)

A

-increase inflation

-increased consumer spending on necessities

-e.g milk,fuel

-lower disposable income for luxury and normal goods

-such as fashionable clothing

-customers switch to inferior goods

-lower demand for luxury and normal goods

-lower sales revenue leading to lower GP

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34
Q

Impact of inflation (using income elasticity) - however

A

-if wages rise by more than inflation

-real wages will rise

-rise in income rather than fall in income

-increased demand for luxury and normal goods

-such as fashionable clothing

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35
Q

Stronger pound benefit

A

-pound buys more foreign currency

-less pounds required to buy foreign currency

-therefore less pounds required to buy foreign goods

-cheaper to import raw materials

-lower cost of sales

-can lower SP

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36
Q

Strong pound drawback 1

A

-foreign currency buys less pounds

-more foreign currency needed to buy pounds

-therefore price of uk goods increase for foreigners

-uk exports dearer and less competitive

-fall in demand for uk goods

-pressure to lower prices

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37
Q

Strong pound drawback 2

A

-the pound buys more foreign currency

-less pounds required to buy foreign currency

-therefore less pounds required to buy foreign goods

-foreign competitors products appear cheaper

-customers switch to foreign imports

-fall in demand for domestic businesses

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38
Q

Weak pound benefit 1

A

-foreign currency buys more pounds

-less foreign currency needed to buy pounds

-therefore price of uk goods falls for foreigners

-uk exports are cheaper and more competitive

-rise in demand for uk goods

-EOS

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39
Q

Weak pound benefit 2

A

-pound buys less foreign currency

-more pounds needed to buy foreign currency

-foreign goods become more expensive as more pounds required to purchase them

-foreign competitors unable to compete on price

-increase demand for domestic business

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40
Q

Weak pound drawback

A

-pound buys less foreign currency

-more pounds needed to buy foreign currency

-foreign goods become more expensive as more pounds required to purchase them

-increased cost of raw materials if business relies on foreign goods

-increasing cost of sales

-lower GP margin

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41
Q

High interest rates drawback

A

-increased cost of borrowing

-increased cost of loans and mortgages to individuals

-lower spending on luxury and normal goods

-lower demand for luxury and normal but higher demand for inferior

-reduced revenue for luxury and normal goods

-low GP leading to low OP

-reduced retained profit limiting long term investment

42
Q

High interest rates benefit

A

-if wages rise by more than rise in interest rates and inflation

-will be increased income

-reducing impact of increased mortgage and loan costs

-consumers continue to buy luxury and normal goods

-demand remains stable

43
Q

Low interest rates benefit

A

-reduced cost of borrowing

-reduced cost of consumer loads and mortgages

-higher spending on luxury and normal goods

-higher demand for luxury and normal but lower for inferior

-increases revenue for luxury and normal goods

-increased GP leading to increased OP

-increased retained profit increasing long term investment in staff training or r&d

44
Q

Low interest rates drawback

A

-low interest rates means there will be low returns on savings

-customers who use savings as source of income will have low return

-lowering their income

-reduced demand from those customers

-reducing positive impact of rising sales from borrowers

-therefore reducing potential benefit of EOS

45
Q

Drawback of increasing national insurance

A

-increase in national insurance

-increases tax for all workers

-proportionally greater for lower income workers

-leading to reduced disposable income for all income demographics

-fall in demand for luxury and normal goods

-fall in sales revenue for businesses such as supermarkets

-reduce capacity

-loss of EOS (business)

-falling GDP (country)

46
Q

Benefit of increasing national insurance

A

-increase in national insurance

-increases tax available for fiscal spending

-increased government spending on education

-increased number of people attending university as now cheaper to attend

-increase skill level within population

-meaning business will have an increase supply of skilled labour

-improve business productivity as result of increased skilled labour

-decrease unit costs - reduce prices

-EOS (business)

-increased exports (country)

47
Q

Recession drawback

A

-falling demand for goods and services in an economy

-falling production of goods and services in an economy

-falling GDP

-business reduce capacity by making staff redundant and selling NCA such as factory space

-increased unemployment

-fall in average incomes

-increased demand for inferior goods but falling demand for luxury and normal goods

-fall in sales revenue (business)

-fall in tax revenue (country)

48
Q

Recession long term benefit

A

-presents an opportunity

-if business has high cash reserves they may be able to sustain losses

-caused by falling revenue

-during this time competitors (who have lower cash reserves) may go out of business

-reducing PED in market (long term)

-due to lower buyer power as will be less choice

-can increase prices when economy recovers

-increase in long term sales revenue

49
Q

Boom benefit

A

-increase demand for goods and services in an economy

-increased production of goods and services in an economy

-increase GDP

-businesses increase capacity by recruiting staff and buying NCA e.g factory space

-increased employment and wages

-rise in average incomes

-increased demand for luxury and normal goods but falling demand for normal goods

-increase in sales revenue (business)

-increase in tax revenue (country)

50
Q

Boom drawback

A

-boom leads to increase in average incomes cause by business demand increasing

-rise in wages (more bonuses and pay rises)

-increased demand in economy

-demand pull inflation

-if inflation is higher than rise in wages

-consumers spending more on necessities

-fall in real wages

-potential falling demand for luxury and normal goods

51
Q

Consumer protection benefit

A

-consumer protection legislation

-ensures businesses must sell products that are fit for purpose

-and advertised truthfully

-mean customer can trust the products

-making them more likely to purchase

-leading to increase sales

-increased revenue

-increased GP and OP

-increased retained profit

52
Q

Employee protection benefit

A

-employee protection legislation e.g sick pay

-ensures businesses meet employee basic needs

-by giving them minimum wage and adequate rest

-employee hygiene factors are met

-prevent demotivation according to hertzberg

-increased productivity

-increased output per worker

-FC spread

-lower unit FC

53
Q

Environmental protection benefit

A

-environment protection legislation e.g landfill tax

-prevent businesses causing excess pollution and large amounts of waste

-if business follows legislation

-appear environmentally friendly

-seem more ethical

-strong brand image

-PED

54
Q

Competition policy benefit

A

-competition policy

-prevents businesses suppliers from colluding or forming monopolies

-more choice between suppliers

-reduced bargaining power of suppliers

-suppliers unable to charge high prices

-reducing cost of raw materials

-lower variable costs

-increase GP and OP

55
Q

Health and safety benefit

A

-health and safety legislation

-businesses responsible for ensuring employees kept safe from danger

-employees training and safe working conditions

-ensuring safety needs met (Maslow)

-increasing motivation

-increasing productivity

-FC spread

-low unit FC

-increased OP

56
Q

Drawback for all legislation

A

-legislation leads to increased bureaucracy

-as processes need to be implemented to ensure legislation is followed

-experts will be hired into to ensure its followed

-increasing cost of wages

-increased FC

-reduced OP

-reduced RP

-reduced capital to reinvest

57
Q

Owners capital benefit

A

-if owner uses own capital

-not incur any debt

-not need to make capital or interest repayments

-reduced outflows

-if outflows less than inflows

-positive net cash flow

-keep up with payments to suppliers

-won’t have to sell NCA to generate cash

58
Q

Owners capital drawback

A

-if uses own capital

-likely to be limited in amount they can raise

-limit potential expansion

-reducing scale

-limiting ability to achieve EOS

-FC spread less

-increased FC per unit

-reduced OP margin

59
Q

Retained profit benefit

A

-if uses retained profit

-will not incur any debt

-won’t need to make capital or interest repayments

-reduced outflows

-if outflows are less than inflows

-positive net cash flow

-keep up with payments to suppliers

-won’t have to sell NCA to generate cash

60
Q

Retained profit drawback

A

-if uses retained profit

-likely to be limited in amount they can raise

-limits potential expansion

-reducing scale

-limiting ability to achieve EOS

-FC spread less

-increased FC per unit

-reduced OP margin

61
Q

Sale of assets benefit

A

-if business sells NCA as source of finance

-will not incur any debt

-won’t need to make capital or interest repayments

-reduced outflows

-if outflows less than inflows

-positive net cash flow

-keep up with payments to suppliers

-won’t have to sell NCA to generate cash

62
Q

Sale of assets drawback

A

-if business sells NCA as source of finance

-no longer have use of asset e.g machine

-limiting scale

-reducing ability to achieve EOS

-FC spread over less

-increased FC per unit

-reduced OP margin

63
Q

Family and friends benefit

A

-if uses family and friends are source of finance

-likely to be able to negotiate longer repayment times

-or lower interest rates

-due to existing relationships

-reducing outflows

-if outflows are lower than inflows

-positive net cash flow

-won’t have to sell NCA to generate cash

64
Q

Family and friends drawback

A

-if uses family and friends

-likely to be limited in amount that they can raise

-limit potential expansion

-reducing scale

-limiting ability to achieve EOS

-FC spread less

-increased FC per unit

-reduced OP margin

65
Q

Peer to peer funding benefit

A

-allows business to source finance without having to give up equity of business

-owner has full control over decision making

-can continue investment into r&d

-to focus on long term

-develop differentiated products

-without pressure to keep costs low so shareholders can receive dividends

-inelastic LOA

66
Q

Peer to peer funding drawback

A

-is a form of debt financing

-meaning business will need to repay borrowed capital

-with interest

-increasing outflows

-if outflows exceed inflows

-negative net cash flow

-placing strain on cash reserves

-may have difficulties meeting current liabilities

67
Q

Business angels benefit

A

-angel will likely have experience

-meaning they can provide support with finance

-can give comp adv

-porter differentiation

-increased sales volume

-purchasing EOS LOA

68
Q

Business angels drawback

A

-need to give up high % of business

-high share of profits

-less profit can be retained

-lack of capital reinvesting to r&d

-cannot fund wages of researchers

-struggle to create differentiated product

-price elastic LOA

69
Q

Crowd funding benefit

A

-doesn’t require interest and capital to be paid

-lead to reduced outflows

-increased cash flow

-ensuring business can pay suppliers

-avoiding forced sale of NCA such as a store

-avoiding disruption to operations

-can effectively meet needs

-keeping sales high and avoiding losses

70
Q

Crowd funding drawback

A

-business will need to give rewards to the investor

-in return for investment

-lead to increased outflows

-lower net cash flow

-reduced cash

-may not be able to pay suppliers

-forced to sell NCA

71
Q

Loan benefit

A

-doesn’t need to give up share of business

-can retain more profit

-not be required to pay dividends

-have more capital available in long term to invest in…

-explain impact of investment EOS/PED

72
Q

Loan drawback

A

-requires regular repayments

-of interest and capital

-increased outflows

-may cause negative net cash flow

-may lack cash to pay suppliers

-forcing sale of NCA

-disruption to business operations

-lower SV unable to benefit from EOS

73
Q

Share capital benefit

A

-doesn’t require interest and capital to be paid

-reduced outflows

-increased net cash flow

-ensuring business can pay suppliers

-avoiding sale of NCA

-avoiding disruption to operations

-can effectively meet needs

-keep sales high and avoid losses

74
Q

Share capital drawback

A

-shareholders may request dividends to be paid

-reduced retained profit

-less investment into NCA

-reduced scale of operations

-lower sales volume

-FC of marketing spread over less

-high unit FC

-making advertising less affordable

-less advertising reducing brand awareness in comparison to competitors

75
Q

Overdrafts benefit

A

-doesn’t require regular monthly repayments

-as overdraft can be paid of when business chooses

-means they can reduce payments and therefore outflows when inflows are low

-avoid negative net cash flow

-ensure they can pay suppliers

-avoiding sale of NCA

-avoiding disruption to operations

-can effectively meet needs

-keep sales high and avoid losses

76
Q

Overdrafts drawback

A

-interest is much higher on overdrafts compared to loans

-overdraft will have increased cost

-for the time that capital is borrowed

-increase expenses

-reducing OP

-less profit can be retained

-leading to reduced long term investment into r&d

-harder to differentiate

-elastic LOA

77
Q

Leasing benefit

A

-have use of NCA without high initial outflow

-lower outflows in short term

-higher net cash flow in short term

-higher current assets

-improved liquidity

-more attractive to investment

-raise more capital to build scale

-EOS

78
Q

Leasing drawback

A

-regular leasing payments

-increase expenses as leasing payments may cost more than NCA in long term

-reducing OP in long term

-lower retained profit

-reduced r&d investment

-impact - EOS or PED

79
Q

Trade credit benefit

A

-can receive raw materials without immediate outflows

-opportunity to sell them

-inflows of cash from sale

-without outflow for the goods

-increased net cash flow in short term

-increased current assets

-improved liquidity in short term

-impact

80
Q

Trade credit drawback

A

-available for limited amount of time

-potential cash flow problems in future

-when payment is due

-if business can’t make payment

-supplier will have penalties e.g fines

-leading to increased expenses

-lower OP in long term

81
Q

Grants benefit

A

-doesn’t require interest and capital to be paid

-reduced outflows

-increased net cash flow

-ensuring business can pay suppliers

-avoiding forced sale of NCA

-avoiding disruption to operations

-can effectively meet needs

-keep sales high and avoid losses

82
Q

Grants drawback

A

-business only have access to grant if used for specific purpose

-e.g from case study

-meaning business is limited in what it can use capital for

-either unable to invest into r&d or can’t invest into NCA

-PED or EOS LOA

83
Q

Limited liability benefit

A

-if business has any debt or owes supplier due to trade credit

-and is unable to pay debt through sale of assets

-then debt doesn’t need to be paid by owners/shareholders

-means that investment in limited company is low risk as owners aren’t risking personal possessions

-product/service inelastic

-inelastic LOA

84
Q

Limited liability drawback

A

-owners aren’t risk personal possessions

-so if business is unable to pay debt through sale of assets

-then supplier or bank lose the owed amount

-increases risk of lending cash to business

-or increased risk of offering trade credit

-making banks and suppliers less likely to lend

-struggle to get trade credit or loan

-limiting expansion

-can’t benefit from EOS

85
Q

Benefit of business plan in obtaining finance

A

-involves carrying out market research

-e.g questionnaires

-which if based on large sample size

-improves validity of results

-develop reliable sales predictions

-create cash flow forecast

-convince bank that they can make loan repayments

-investment more attractive

-raise more capital

-EOS

86
Q

Drawback of a business plan in obtaining finance

A

-business plan can quickly become out of date

-e.g may be unexpected change in social trends

-causing unexpected change in demand

-making market research in plan invalid

-resulting in unreliable forecasts

-inaccurate cash flow forecast

-any financial predictions will be unreliable making the loam or investment application unreliable

87
Q

Cash flow forecast benefit

A

-business many experience fluctuations in sales

-may mean they experience a reduction in cash inflows at certain times

-so if they can accurately forecast cash flow they may be able to plan accurately

-such as reducing staff members if forecast lower inflows during these periods

-allowing them to reduce their wages and cash outflows

-improving net cash flow during off peak seasons and ensuring they have sufficient levels of cash to keep up with essential payments

88
Q

Cash flow forecast drawback

A

-can quickly become out of date

-may be unexpected change in social trends

-causing an unexpected change in demand

-making market research in plan invalid

-resulting in unreliable sales forecasts

-inaccurate cash flow forecasts

-result in business being over or understaffed or over or under stocked

89
Q

Sales forecasting benefit

A

-accurate forecast will appropriately predict sales volume

-ensure business can order correct amount of stock

-reduce waste as business will avoid over ordering

-reduced waste will decrease outflows

-improve net cash flow

-ensuring business can pay suppliers OR invest in r&d

-impact

90
Q

Sales forecasting drawback

A

-accurately compiling a sales forecast requires significant investment into market research

-to accurately quantify demand

-to ensure data is valid it must be collected from large sample

-may require recruiting specialist researchers to collect and analyze data

-their wages will increase outflows

-placing strain on cash reserves

-less cash available to pay current liabilities

-may be forced to sell NCA

91
Q

Calculating break even benefit

A

-by calculating break even

-business can identify number of units they need to sell to cover costs

-compare this with sales forecast

-identify whether they are likely to make a loss

-can therefore take action to reduce break even point

-e.g switching to cheaper supplier/ increasing SP

-in order to increase CPU

-and prevent losses

92
Q

Calculating break even drawback

A

-break even assume prices and costs remain constant

-as sales volume increases business will need to buy more raw materials

-may be able to benefit from purchasing EOS

-gain discount for bulk buying

-leading to variable cost per unit falling as output rises

-increasing CPU

-break even ignores this so may be inaccurate

93
Q

Benefit of high capacity utilisation - manufacturing

A

-through improving worker motivation or advancements in production technology

-increase productivity

-increase output

-Improved capacity utilisation

-FC of production spread over more units

-lower unit FC

-increase OP margin or opp to decrease SP

94
Q

Benefit of high capacity utilisation- service

A

-through exceptional customer service or high differentiation

-business will have high sales volume

-increase number of seats filled

-improved capacity utilisation

-FC of providing service spread over more

-lower unit FC

-increased OP or opp to decrease SP

95
Q

Drawback of high capacity utilization - manufacturing

A

-operating with high capacity utilization

-means that machines are working for long periods

-to produce high levels of output

-increased chance of machine failure

-disruption to production process

-increased expenses as business will need to spend on repairs

-OR poor customer service as longer lead time

96
Q

Drawback of high capacity utilization - service

A

-operating with high capacity utilization

-means that employees may be working for long periods of time

-to ensure business has strong brand reputation

-and high % of seats full

-employees may feel overworked

-safety needs will not be met (Maslow)

-employees become demotivated

-may look for employment elsewhere which increases labor turnover

-increase expenses

97
Q

Benefit of low capacity utilization - manufacturing

A

-operating with low capacity utilization

-will mean that business has time to service machinery in between production

-to reduce chance of machine failure

-as machinery won’t need to be constantly in operation

-reduce expenses

-as less likely to need to repair machinery

-OR retain positive reputation as no delay in production process - differentiated

98
Q

Benefit of low capacity utilization- service

A

-operating with low capacity utilization

-will mean employees won’t be working for long periods

-as service may not be busy

-improving working conditions

-ensuring safety needs are being met (Maslow)

-ensuring employees remain highly motivated

-and deliver exceptional customer service

-inelastic LOA

99
Q

Drawback of low capacity utilization - manufacturing

A

-operating with low capacity utilization

-will mean business is not fully utilizing resources

-low levels of productivity

-reduced output

-FC of production spread over less units

-increased unit FC

-lower OP margin

-less profit to retain and reinvest

100
Q

Drawback of low capacity utilization - service

A

-operating with low capacity utilization

-will mean that business is not fully utilizing resources

-low % of seats filled

-lower sales volume

-FC or providing service spread over less

-increasing unit FC

-lower OP margin