The Trust Lens

Question 1

What is the trust lens all about?

Answer 1

Sussing out if a person is friend or foe

Question 2

What 2 questions are we asking ourselves when it comes to trust?

Answer 2

What are your intentions towards me?

Can you act upon those intentions?

Question 3

What two traits are strongly associated with trust?

Answer 3

Warmth and competence

Question 4

What can you do to project warmth

Answer 4

Pay attention (smile, eye contact, head nod)
Show empathy (Say sorry, find commonalities)
Trust them first
Share personal and appropriate stories

Question 5

How can you convey confidence?

Answer 5

Eye contact
Avoid defensiveness
Self assured
Highlight accomplishments
Show will power
Beware of over confidence
Power pose (Physilogocial influences pyschological)
Emphasise your potential (bias towards potential rather than actual results)