The Terminology of Donald Norman Flashcards
1
Q
Conceptual models
A
A representation of a system that uses concepts and ideas to form said representation.
2
Q
Designer model
A
A rich model with deep understanding.
3
Q
User model
A
A simplified model of what a system does.
4
Q
Mapping
A
How to translate something physical into a concept.
5
Q
Slips
A
The user knows better but is confused.
6
Q
Mistakes
A
The user does the wrong thing because they don’t know better.
7
Q
Forcing functions
A
Force the user to stop and double-check before continuing.
8
Q
The gulf of execution
A
The gap between a user’s goal and the means to execute that goal.
9
Q
The gulf of evaluation
A
The degree to which the system provides representations that can be directly understood by the reader.
