The Sales Process 4.3 Flashcards
Advantages and disadvantages of using e-commerce
A- Access to the global market
A- Savings on expensive showrooms or shops
D- lots of competition
D-Packing and distribution of products can be very costly
Advantages and disadvantages of face to face selling
A-Sales persons can explain and even demonstrate a complex product
A-The sales person can learn more about what the customer wants
D-This is very expensive compared to products that can be put on shelves and that customers can buy without any help
D-Sales people’s attitude may actually harm the sale and put the customers off
Advantages and disadvantages of telesales (Products and services sold through telesales means sold via the telephone)
A-Easy way to reach a large number of customers in a wide area (across a country for example)
Importance of good customer service
-Each customer has value to a business
-Customers can spread their products with friends
-can provide useful feedback
-increase sale revenue and profit
