The Role of a Gym Instructor and Supporting Clients

Question 1

state the typical customer journey (10 steps)

Answer 1

enquiry, shown around, sign up, indiction booked, screening/consultation, programme design, exercise instruction, programme action, programme review, review last 2 stages

Question 2

state 4 roles of a gym instructor

Answer 2

1. customer experience + member retention
2. motivating clients, primary advise, supporting behaviour change
3. screening + assessment of health + fitness
4. individual programme planning
5. supervision + monitoring of all clients
6. health and safety
7. group exercise

Question 3

state 3 importances of screening-consultations

Answer 3

1. gain client consent for participation
2. establish client relationship
3. assess PARQ
4. identify high risk clients (GP clearance)
5. max benefits/min risks of exercise
6. assists safe + effective programme design
7. protect instructor and organisation from litigation

Question 4

state the 7 steps of informed consent:

Answer 4

1. explain process of consultation
2. explain reasons for consultation
3. outline client responsibilities
4. potential benefits/risks
5. voluntary participation
6. client questions
7. verbal/written consent

Question 5

state 4 information gathering methods:

Answer 5

1. questionnaire (PARQ)
2. interview
3. observation
4. physical assessments

Question 6

state 4 examples of information required for programme development

Answer 6

1. personal info and details
2. goals + reasons for exercise
3. exercise experience
4. exercise preferences/dislikes
5. medical history
6. physical assessments
7. lifestyle information
8. occupation
9. injury history
10. time available
11. barriers to participation

Question 7

SMART goal setting:

Answer 7

1. specific - relate to goal
2. measurable - how goal will goal measured + tracked
3. achievable - how goal will be achieved
4. realistic - how goal fits fitness, experience, fitness levels, time available
5. time phase to achieve goal

Question 8

exercise likes/preferences

Answer 8

1. fundamental information to programme design (list likes and dislikes, current activities)
2. include as much detail as possible on current activities - eg) FITT principles

Question 9

state the 3 physical barriers to exercise

Answer 9

1. injury
2. medical condition
3. lack of fitness

Question 10

state 3 time barriers to exercise

Answer 10

1. scheduling issues
2. family commitments
3. work commitments

Question 11

state 3 emotional barriers to exercise

Answer 11

1. confidence
2. self-esteem
3. mental health issues

Question 12

state 3 motivational barriers to exercise

Answer 12

1. boredom
2. negative past experience with exercise
3. dislike exercise

Question 13

how can rewards be used to increase participation:

Answer 13

1. prizes for accomplishing fitness milestones

2. public recognition for milestones or attendance records

Question 14

how can incentives be used to increase participation:

Answer 14

1. bons gifts for signing up
2. special deals for referrals
3. design programmes around activities clients enjoy

Question 15

physical assessment: health assessments:

Answer 15

blood pressure, heart rate, height, weight, BMI, posture analysis

Question 16

physical assessment: fitness assessments

Answer 16

flexibility assessments, muscular assessments, CV assessments

Question 17

state the normal range, average, special attention and medical referral (tachycardia) for men

Answer 17

1. 60-89
2. 70
3. 90-99
4. 100+

Question 18

state the normal range, average, special attention and medical referral (tachycardia) for women

Answer 18

1. 60-89
2. 75
3. 90-99
4. 100+

Question 19

BMI =

Answer 19

weight (kg) / height^2 (m)

Question 20

BMI 5 ranges

Answer 20

1. < 18.5 = underweight
2. 18.5 - 24.9 = normal
3. 24.9 - 29.9 = overweight
4. > 30 = obese
5. > 40 = morbidly obese

Question 21

state 3 reasons for medical referral:

Answer 21

1. health screening response
2. combined risk factors
3. injury or illness
4. physical assessment result
5. client preference or doubt
6. instructor doubt or uncertainty

Question 22

state 3 reasons for deferral:

Answer 22

1. illness
2. health changes
3. inappropriate clothing/footwear
4. pregnancy

Question 23

state 4 other sources of information to support behaviour change

Answer 23

1. informative leaflets
2. apps/technology
3. specific websites
4. other health/fitness professionals

Question 24

clear communication: verbal and non-verbal communication

Answer 24

1. verbal - voice and language
2. non-verbal - body language, eye contact
3. use both when interacting with customers + colleagues

Question 25

state 3 active listening skills

Answer 25

1. open questions
2. follow up questions
3. paraphrasing
4. summerising
5. nodding as client speaks
6. leaning forward
7. eye contact
8. mirroring

Question 26

when trying to develop yourself as a coach, a SWOT analysis can be used to:

Answer 26

1. identify current S+W’s
2. identify areas for development
3. plan personal + professional development opportunities/tasks (external or work related)

Question 27

state what it is meant by the key term - personal development

Answer 27

the lifelong process to assess skills and qualities, consider aims in life and set goals in order to realise and maximise your potential

Question 28

state what it is meant by the key term - professional development

Answer 28

the process of tracking and documenting the skills, knowledge and experiences that are gained through work (both formally and informally) as well as being beyond any initial training

Question 29

what is the ‘planning and review cycle’?

Answer 29

identify areas to improve –> plan development activities/tasks –> carry out development activities/tasks –> reflect and review outcomes of development activities/tasks