The Role of a Gym Instructor and Supporting Clients Flashcards
state the typical customer journey (10 steps)
enquiry, shown around, sign up, indiction booked, screening/consultation, programme design, exercise instruction, programme action, programme review, review last 2 stages
state 4 roles of a gym instructor
- customer experience + member retention
- motivating clients, primary advise, supporting behaviour change
- screening + assessment of health + fitness
- individual programme planning
- supervision + monitoring of all clients
- health and safety
- group exercise
state 3 importances of screening-consultations
- gain client consent for participation
- establish client relationship
- assess PARQ
- identify high risk clients (GP clearance)
- max benefits/min risks of exercise
- assists safe + effective programme design
- protect instructor and organisation from litigation
state the 7 steps of informed consent:
- explain process of consultation
- explain reasons for consultation
- outline client responsibilities
- potential benefits/risks
- voluntary participation
- client questions
- verbal/written consent
state 4 information gathering methods:
- questionnaire (PARQ)
- interview
- observation
- physical assessments
state 4 examples of information required for programme development
- personal info and details
- goals + reasons for exercise
- exercise experience
- exercise preferences/dislikes
- medical history
- physical assessments
- lifestyle information
- occupation
- injury history
- time available
- barriers to participation
SMART goal setting:
- specific - relate to goal
- measurable - how goal will goal measured + tracked
- achievable - how goal will be achieved
- realistic - how goal fits fitness, experience, fitness levels, time available
- time phase to achieve goal
exercise likes/preferences
- fundamental information to programme design (list likes and dislikes, current activities)
- include as much detail as possible on current activities - eg) FITT principles
state the 3 physical barriers to exercise
- injury
- medical condition
- lack of fitness
state 3 time barriers to exercise
- scheduling issues
- family commitments
- work commitments
state 3 emotional barriers to exercise
- confidence
- self-esteem
- mental health issues
state 3 motivational barriers to exercise
- boredom
- negative past experience with exercise
- dislike exercise
how can rewards be used to increase participation:
- prizes for accomplishing fitness milestones
2. public recognition for milestones or attendance records
how can incentives be used to increase participation:
- bons gifts for signing up
- special deals for referrals
- design programmes around activities clients enjoy
physical assessment: health assessments:
blood pressure, heart rate, height, weight, BMI, posture analysis
physical assessment: fitness assessments
flexibility assessments, muscular assessments, CV assessments
state the normal range, average, special attention and medical referral (tachycardia) for men
- 60-89
- 70
- 90-99
- 100+
state the normal range, average, special attention and medical referral (tachycardia) for women
- 60-89
- 75
- 90-99
- 100+
BMI =
weight (kg) / height^2 (m)
BMI 5 ranges
- < 18.5 = underweight
- 18.5 - 24.9 = normal
- 24.9 - 29.9 = overweight
- > 30 = obese
- > 40 = morbidly obese
state 3 reasons for medical referral:
- health screening response
- combined risk factors
- injury or illness
- physical assessment result
- client preference or doubt
- instructor doubt or uncertainty
state 3 reasons for deferral:
- illness
- health changes
- inappropriate clothing/footwear
- pregnancy
state 4 other sources of information to support behaviour change
- informative leaflets
- apps/technology
- specific websites
- other health/fitness professionals
clear communication: verbal and non-verbal communication
- verbal - voice and language
- non-verbal - body language, eye contact
- use both when interacting with customers + colleagues
state 3 active listening skills
- open questions
- follow up questions
- paraphrasing
- summerising
- nodding as client speaks
- leaning forward
- eye contact
- mirroring
when trying to develop yourself as a coach, a SWOT analysis can be used to:
- identify current S+W’s
- identify areas for development
- plan personal + professional development opportunities/tasks (external or work related)
state what it is meant by the key term - personal development
the lifelong process to assess skills and qualities, consider aims in life and set goals in order to realise and maximise your potential
state what it is meant by the key term - professional development
the process of tracking and documenting the skills, knowledge and experiences that are gained through work (both formally and informally) as well as being beyond any initial training
what is the ‘planning and review cycle’?
identify areas to improve –> plan development activities/tasks –> carry out development activities/tasks –> reflect and review outcomes of development activities/tasks
