the managerial environment Flashcards
what is the external environment?
factors, forces, situations and events outside the organisation that affect its performance.
what are stakeholders?
any constituencies in an organisation’s environment that are affected by that organisation’s decisions and actions.
who are the organisational stakeholders?
employees, unions, shareholders, communities, suppliers, media, governments, trade and industry associations, competitors, social and political action groups, customers.
what can good stakeholder relationships do?
- lead to desirable organisational outcomes
- affect organisational performance
- demonstrate doing the right thing
what are the components of the external environment?
- economic
- global
- political/legal
- sociocultural
- technological
- demographics
what is environmental uncertainty?
refers to how well managers can understand or predict the changes and trends determined by environmental dynamism, environmental complexity and resource availability
what is organisational culture?
shared values, principles, traditions, and ways of doing things that influence the way an organisation’s members act.
what are the dimensions of organisational culture?
- attention to detail
- outcome orientation
- people orientation
- team orientation
- aggressiveness
- stability
- innovation and risk taking
where does culture come from?
founders project an image of what the organisation should be and what it’s values are.
how do employees learn the culture?
- corporate rituals
- material symbols or artefacts
- language
- organisational stories
how does organisational culture affect managers?
- affect on what employees do and how they behave
- affect on what managers do
how does culture affect what employees do?
- substitute for formal rules and regulations
- create predictability, orderliness, and consistency
what are the managerial decisions influenced by culture?
- planning
- organising
- leading
- controlling
how do you manage for diversity?
- make employees accept organisation’s core values
- company must support diversity
- people will attempt to “fit in”
- controversy and conflict arise
