managers and managment

Question 1

what is an organisation? and what characteristics do organisations share?

Answer 1

A deliberate arrangement of people brought together to accomplish some specific purpose.

• goals
• people
• structure
• operation systems

Question 2

what is a manager?

Answer 2

A manager is in charge of non managerial employees and oversee that the main goals of the organisation are met.

Question 3

What is a non-managerial employee?

Answer 3

a non-managerial employee is an employee who works on specific tasks and reports back to their manager in charge.

Question 4

what titles do managers have?

Answer 4

• top managers: make decisions about the direction of an organisation
• middle managers: manage other managers
• first line managers: direct non-managerial employees
• team leaders: manage activities of a work team

Question 5

what is management?

Answer 5

management is the process of getting things done effectively and efficiently, through and with people

Question 6

what is efficiency?

Answer 6

doing things right or getting the most output from the least amount of inputs

Question 7

what is effectiveness?

Answer 7

doing the right things, or completing activities so that organisational goals are attained.

Question 8

which management style is better?

Answer 8

Both are important for good management as good management is concerned with attaining goals (effectiveness) and doing so as efficiently as possible

Question 9

What do managers do?

Answer 9

Managers take three approaches:

• four functions approach
• management roles approach
• skills and characteristics approach

Question 10

what is the four functions approach?

Answer 10

• planning
• organising
• leading
• controlling

Question 11

what is the management roles approach?

Answer 11

Interpersonal roles
- figurehead 
- leader
- liaison
Informational roles
- monitor
- disseminator
- spokesperson
decisional roles
- entrepreneur
- disturbance handler
- resource allocator 
- negotiator

Question 12

What is the skills and characteristics approach?

Answer 12

• conceptual skills
• interpersonal skills
• technical skills
• political skills
• motivation skills

Question 13

what are the factors reshaping and defining management?

Answer 13

• customers
• ethics and social responsibility
• social media
• sustainability
• employee engagement