The Internal Organization: Resources, Capabilities, Core Competencies, and Competitive Advantages

Question 1

The ability to analyze, understand and manage an internal organization in ways that are not dependent on the assumptions of a single country, culture, or context

Answer 1

global mindset

Question 2

Measured by a product’s performance characteristics and by its attributes for which customers are willing to pay

Answer 2

value

Question 3

Assets that can be observed and quantified

Answer 3

tangible resources

Question 4

Assets that are rooted deeply in a firm’s history, accumulate over time and are relatively difficult for competitors to analyze and imitate

Answer 4

intangible resources

Question 5

Allow the firms to exploit opportunities or neutralize threats in its external environment

Answer 5

value capabilities

Question 6

Capabilities that few, if any, competitors possess

Answer 6

rare capabilities

Question 7

Capabilities that other firms cannot easily develop

Answer 7

costly-to-imitate capabilities

Question 8

Capabilities that do not have strategic equivalents

Answer 8

non-substitutable capabilities

Question 9

Activities or tasks the firm completes in order to produce products and then sell, distribute, and service those products in ways that produce value for customers

Answer 9

value chain activities

Question 10

Includes the activities or tasks the firm completes in order to support the work being done to produce, sell, distribute, and service the products the firm is producing

Answer 10

support functions

Question 11

The purchase of a value-creating activity or a support function activity from an external supplier

Answer 11

outsourcing