The Importance of motivation in the work place (Chapter 21)

Question 1

What is motivation?

Answer 1

Motivation is a desire to achieve a goal.

Question 2

What is it meant by self-motivated?

Answer 2

It means the person have the drive to achieve goals on its own; they do not need any encouragement.

Question 3

What things do others need to be motivated?

Answer 3

They need a push, pressure or rewards.

Question 4

What will happen if the business has well-motivated workforce?

Answer 4

It will perform better:
- Happier employees
- Agreeable working environment
- Higher labor productivity

Question 5

what are the reasons for motivation in business?

Answer 5

• Easier to attract employees
• Easier to retain employees
• Higher labor productivity

Question 6

What is the benefit, if the business can recruit highly capable and reliable workers?

Answer 6

It might gain a competitive edge on its rival.

Question 7

What will encourage more people to apply for jobs in the first place?

Answer 7

If business develop a good reputation for employing a happy and well-motivated workforce.

Question 8

When are employees less likely to leave the job?

Answer 8

If they are well-motivated

Question 9

What will happen if the staff turnover is high?

Answer 9

Recruitment, selection and training costs will be higher.

Question 10

What will happen if the staffs are poorly motivated?

Answer 10

• Production will be lost
• Cost will rise
• Profit will fall

Question 11

According to Taylor, what motivate the workers?

Answer 11

Money

Question 12

What are recommendation of Taylor to motivate workers?

Answer 12

• Jobs should be broken down into simple tasks
  Workers should
• Use specialist tools and equipment
• Follow a strict working procedure
• Receive a proper training
• Gets breaks to recover from the physical strain of work
• Be paid according to what they produce

Question 13

What is fair day’s pay for a fair day’s work?

Answer 13

It means that pay should be linked to output in order to motivate workers.

Question 14

Mention the order of Maslow’s hierarchy of needs?

Answer 14

• Physiological needs
• Safety and security
• Loving and belongings (social needs)
• Self-esteem
• Self-actualization

Question 15

What are physiological needs?

Answer 15

Physiological needs are the basic human needs such as food, drink and shelter.

Question 16

How does work satisfy physiological needs?

Answer 16

People can earn money from work to buy foods, clothes and safe shelter.

Question 17

How does work satisfy social needs?

Answer 17

Since people often work with other at work, it provides opportunities for people to meet and develop friendships and relationships.

Question 18

What is esteem needs?

Answer 18

Esteem needs is where people want to be recognized and respected and their achievement praised.

Question 19

What is self-actualization?

Answer 19

Where people want to develop skills and develop as people.

Question 20

How can business satisfy the needs in the Maslow’s hierarchy?

Answer 20

physiological - adequate pay

Safety and security - Job security and safe working conditions

Love and belongings - teamworking, good communication systems

Esteem - Praise for doing a good job, awards
and rewards for achievement

Self-actualization - opportunities to be challenged, be creative

Question 21

According to Maslow, how are workers motivated?

Answer 21

Workers can only be motivated by achieving the next sets of needs in the hierarchy after they achieved the lower needs.

Question 22

Why business can change motivation of workers?

Answer 22

Because they have the opportunity to provide for a number of human needs.

Question 23

What is job satisfaction?

Answer 23

Pleasure, enjoyment or sense of achievement that employees get from their work.

Question 24

What is the meaning of motivators?

Answer 24

Things at work that result in job motivation.

Question 25

What is the meaning of hygiene factors?

Answer 25

Things that do not lead to higher motivation, though dissatisfaction results from absence.

Question 26

What are examples of motivators and hygiene factors?

Answer 26

Motivators
- Achieving aims
- Chance of promotions
- Interesting work
- Recognition
- Personal development

Hygiene factors
- Pay
- Working conditions
- Job security
- Quality of supervisions
- Staff relationship
- Company policy

Question 27

What are the benefits of organizing workers into teams?

Answer 27

• Workers will be more productive
• It also help satisfy social needs

Question 28

What is job enrichment?

Answer 28

making a job more challenging and interesting.