Chapter 17 (Communication barriers in business) Flashcards

1
Q

What happen if the message is not clear?

A

It may be misunderstood or ignored

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2
Q

What result the unclear communication?

A

Poorly written and poorly expressed messages

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3
Q

What happen to companies which use technology, when there is breakdown in technology?

A

Their communication may become unclear or break down

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4
Q

What are some examples of poor communication skills?

A
  • Poor verbal communication
  • Poor listeners
  • Poor writing communication
  • Having unwanted feelings when communicating
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5
Q

What is jargon?

A

Jargon is vocabulary that is used and understood by people in specific group.

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6
Q

When jargon shouldn’t be used?

A

When communicating with people outside the group.

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7
Q

What is one form of distraction?

A

Noises

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8
Q

What will happen if a business failed to keep its employees fully informed of important events?

A

It can lead to doubts and uncertainty which result in rumors, gossip, suspicion and anger.

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9
Q

What will happen if the chain of command is longer?

A

Messages will take longer to pass through the chain which can become unclear or inaccurate on the way.

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10
Q

What does ineffective external communication can result?

A

It can damage relations with customers and suppliers.

Poor communication can result in poor-quality customer services which can lead customers to find alternatives shops or suppliers, which will result lose revenues and lower profits for the business.

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11
Q

What does ineffective external communication between supplier and business can result?

A

Production may be halted because crucial supplies have failed to arrive.

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12
Q

What does ineffective internal communication can result?

A

It can result in low motivation, disengaged workers, conflict, mistakes and injuries.

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13
Q

Which kind of staff should business recruit?

A

Staffs with good communication skills.

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14
Q

How can business removed barriers created by poorly written communication?

A

By providing standard company letters, which can be used by all staff.

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15
Q

What does business might use to gather information?

A

Forms

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16
Q

Which occasion does using forms prevent?

A

It prevent employees from including written information that is not required.

17
Q

How can business reduce the chain of command?

A

By removing some of the management levels in the organization.

18
Q

What does shorter chain of command mean?

A

It means information can pass through an organization more quickly.

19
Q

How can business improve internal communication?

A

By organizing social events for staffs.

20
Q

What are some examples of communication barriers?

A
  • Lack of clarity
  • Technological breakdown
  • Poor communication skills
  • Jargon
  • Distractions
  • Business culture
  • Long chain of command
  • Using the wrong medium
  • Different countries, languages and cultures
21
Q

What does ineffective communication in business result?

A

It can result in expensive problems

  • Higher staff turnover
  • More staff absences
  • Poor customer service
  • More work related injuries
  • Difficulties making changes
  • Higher legal costs
  • Lower profit
22
Q

What are some ways to removed communication barriers?

A
  • Recruitment
  • Training
  • Written communication
  • Technology
  • Change culture
  • Social events
  • Chain of commands