Chapter 17 (Communication barriers in business) Flashcards
What happen if the message is not clear?
It may be misunderstood or ignored
What result the unclear communication?
Poorly written and poorly expressed messages
What happen to companies which use technology, when there is breakdown in technology?
Their communication may become unclear or break down
What are some examples of poor communication skills?
- Poor verbal communication
- Poor listeners
- Poor writing communication
- Having unwanted feelings when communicating
What is jargon?
Jargon is vocabulary that is used and understood by people in specific group.
When jargon shouldn’t be used?
When communicating with people outside the group.
What is one form of distraction?
Noises
What will happen if a business failed to keep its employees fully informed of important events?
It can lead to doubts and uncertainty which result in rumors, gossip, suspicion and anger.
What will happen if the chain of command is longer?
Messages will take longer to pass through the chain which can become unclear or inaccurate on the way.
What does ineffective external communication can result?
It can damage relations with customers and suppliers.
Poor communication can result in poor-quality customer services which can lead customers to find alternatives shops or suppliers, which will result lose revenues and lower profits for the business.
What does ineffective external communication between supplier and business can result?
Production may be halted because crucial supplies have failed to arrive.
What does ineffective internal communication can result?
It can result in low motivation, disengaged workers, conflict, mistakes and injuries.
Which kind of staff should business recruit?
Staffs with good communication skills.
How can business removed barriers created by poorly written communication?
By providing standard company letters, which can be used by all staff.
What does business might use to gather information?
Forms
