The Exceptional Manager Flashcards
what is management?
Management is defined as:
- The pursuit of organizational goals efficiently and effectively
- by integrating the work of people
- through planning organizing leading and controlling the organizations resources
what are the functions in management?
planning,
organizing,
leading,
controlling
what is the foundation of an organization?
leaders
what are the rewards of being an exceptional manager?
financial rewards-well compensated,
fringe benefit,
status rewards
what do efficiency and effectiveness mean?
effiency- the means
effective- the ends
to be efficient
to use resources, people, money, raw materials and the like wisely and cost effectively
to be effective
to a achieve results,
to make the right decisions
and to successfully carry them out
so that they achieve organizational goals
why organizations value manager?
multiplier effect
what is multiplier effect?
your influence on the organization is multiplied far beyond the results that can be achieved by just person acting alone , not just one person gets the benefit but the whole organization gets it
what are the rewards of studying management?
- understanding how to deal with organizations from the outside
- understanding how to relate to your supervisors
- understanding how to interact with coworkers
- understanding how to manage yourself in the workplace
what are the rewards of practicing management?
- you and your employees can experience a sense of accomplishment
- you can stretch your abilities and magnify your range
- you can build a catalog of successful products or services
what are the two states that managers must have ?balance
boredom and anxiety
what is competitive advantage?
the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them
what are the four areas organizations must stay ahead?
- being responsive to customer
- Innovation
- quality
- efficiency
what is the first law of business
take care of the customer
what are the seven challenges for being an exceptional manager?
Ca D G It Es S H
- managing for competitive advantage- staying ahead of rivals
- managing for diversity- the future won’t resemble the past
- globalization-the expanding management universe
- information technology
- ethical standards
- sustainability- the business of green
- your own happiness and life goals
what is meant by sustainability?
economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs
what does Odette Pollar say about management job?
“if you truly like people and enjoy mentoring and helping others to grow and thrive, management is a great job”
what are the four management process?
planning
organizing
controlling
leading
what is the definition of planning?
you set goals and decide how to achieve them
what are the definition of organizing leading and controlling?
Organizing-you arrange task people and other resources
Controlling- you monitor performance, compare it with goals and take corrective action as needed
Leading- you motivate, direct and otherwise influence people to work hard to achieve the organizations goals
what are the 3 level of manager
top managers middle managers and first line managers
what are the roles for different types of manager
top managers make long-term decisions about the overall direction of the organization and establish the objectives policies and strategies for it
-middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them
first line managers make short term operating decisions directing the daily task of non-managerial personal
executive should be what
must be future oriented dealing with uncertain highly competitive conditions
what is the nature of pyramid
the farther you climb the less space remains at top
why does being a first-line manager can be a valuable experience
because it will be the training and testing ground for your management ideas
usually organization is run by two types of manager what are they
functional manager , general manager
what does functional manager responsible for
responsible for just one organizational activity
what does general manager responsible for
responsible for several organizational activities
what are the types of organizations and what are they for
profit organizations for making money non-profit organizations for offering services mutual benefit organizations for aiding members
do managers manage differently for different types of organization
generally yes managers will performing the four management functions but the goals of the organization differ so the process will then be different
managers usually rely on what communication
verbal communication
according to the Henry Mintzberg how many roles do manager play and what are they
there are 3 roles
- A manager reie more on verbal than on written communication
- A manager works long hours at an intense pace
- a managers work is characterized by fragmentation brevity and variety
how does the managers work characterize d
characterized by fragmentation gravity and variety and they rely more on purple than on written communication
what does manager do in their interpersonal roles
manager interact with people inside and outside your work units
what are the three interpersonal roles
figurehead leader liaison
in decisional roles, why do managers use information
managers use information to make decisions to solve problems or take advantage of opportunities
what are the four decision making roles
entrepreneur disturbance handler resource allocator negotiator
what does entrepreneurship defined as
process of taking risk to try to create a new empire
how can one third of the jobs from female owned small businesses transformed their workplace
discord transform the workplace by creating opportunities for other people creating a positive working environment and being more customer focused
what are the two types of entrepreneurship
entrepreneur intrapreneur
what is entrepreneur
someone who sees a new opportunity for a product or service and launches a business to try to realize it
who is intrapreneur
someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization’s resources to try to realize it
how do entrepreneurs and managers differ
being an entrepreneur is what it takes to start a business being a manager is what it takes to grow or maintain a business
what are the similarities between entrepreneur and manager
belief in personal control destiny
what does entrepreneur and manager and motivated of
high need for achievement
what is meant by internal locus of control
the belief that you control your destiny
entrepreneur is what oriented
action oriented
what does entrepreneur characterized more compare to manager
high energy level
high tolerance of ambiguity
what does the skill needed to be a good manager and what are they
technical skills -the job specific knowledge needed to perform well in a specialized field
conceptual skills -the ability to think analytically to visualize and organization as a whole and understand how the parts work together
human skills-the ability to work well incorporation with other people to get things done
what is the most valued traits in managers
the ability to motivate and engage others the ability to communicate work experience outside home country high energy levels to make them demands of global travel and 24/7 world
definition of internet
the global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world
what is e-commerce
electronic commerce- the buying and selling of goods or services over computer networks
what is more important than e-commerce
e-business
internet
dramaticallyy lower what, that means it alters what
dramatically lower s the cost of communication,that means it alterd any industry or activity that depends heavily on the flow of information
what are the implications of ebusiness
far ranging management and e-communication -accelerated decision making conflict and stress
-changes in organizational structure jobs goal setting and knowledge management
what is email
text message and documents transmitted over a computer network
what is project management software
programs for planning and scheduling the people, costs, and resources to complete a project on time
what is organization
organization is a group of people who work together to achieve some specific purpose
example of efficient and effective
company a may be very efficient at producing bicycles without seats but they’ll never be as effective as company B who is less efficient but puts seats on your bicycles
how do entrepreneurs and managers differ
being an entrepreneur is what it takes to start a business being a manager is what it takes to grow or maintain a business
who is necessity in entrepreneurs
people who suddenly must learn a living and are simply trying to replace lost income and are hoping a job comes along
opportunity entrepreneurs
those who start your business out of a burning desire rather than because they lost a job
