The Case Manager's Handbook: Chapter 13

Question 1

Sharing information with competition

Answer 1

Because it improves performance of practitioners, it enhances entire case management industry making it more likely to survive; not necessarily a business no-no. If providers of case management become better at what they do, viability is assured.

Question 2

Networking

Answer 2

Developing and maintaining contacts in case management and business community are essential for survival.

Question 3

Considerations when hiring additional staff

Answer 3

Hiring individuals who have the necessary expertise who share the same philosophy, work ethic, and business goals is highly desirable. Higher credentials do not guarantee success; better to train then retrain. Consider professional background, educational background, and life experience.

Question 4

Traits of a good case manager

Answer 4

sense of humor, strong work ethic, anger (not hindrance) at system, belief in one’s ability to make a difference (but not a need for personal power), approachability, optimism, ability to look at right amount of positives and right amount of reality, awareness of business/financial aspects of healthcare, sense of objectivity, keenly developed ethical principles, energy and creativity, commitment to professionalism.