The Case Manager's Handbook: Chapter 1

Question 1

CCMC definition of case management

Answer 1

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client’s health care and human service needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-efficient interventions and outcomes.

Question 2

What are the primary role functions of a case manager according to the Standards of Practice for Case Management

Answer 2

assessment, planning, facilitation, and advocacy

Question 3

What are the 6 components of case ,management

Answer 3

cm concepts, cm principles and strategies, psychosocial and support system, healthcare management and delivery, healthcare reimbursement, vocational concepts and strategies