Case Management Chapter 11: Flashcards
- List 3 strategies for avoiding role conflict.
a. The job description should explicitly describe the role responsibilities and account- abilities, stated in a simple manner, preferably in the form of functions, activities, role relationships and behaviors.
b. Setting aside time to give and receive feedback. This can be done either in an individual meeting with case manager and case manager leader, or during regular scheduled staff meetings. Here the case manager can describe how he/ she is executing the role.
c. Make sure you know what the case managers perception of the role is/
- Describe the 5 steps of problem solving.
a. Performing Variance Analysis- This is where you identify a problem. You need a clear idea of what you are trying to solve before you attempt to solve it. This will require gathering all the facts.
b. Focusing on the Desired Outcomes- Identifying the type of data needed to understand the problem is necessary for effective handling of the problem. Gathering data that are directly related to the problem or outcome, then on those that are indirectly related to it. This is meant to understand a satisfactory understanding of the problem at hand, you can then begin to effectively develop your goals for resolving the problem.
c. Brainstorming Alternative Strategies or Approaches- Brainstorming is a strategy often used by case managers during a case conference to resolve a problem and reach agreement, decide how best to approach a conflict. ALL suggestions are acceptable and ALL judgment is withheld until all suggestions are squeezed out.
d. Finding the Next Best Intervention- This is where you select a reasonable intervention from the brainstorming and utilize that solution.
e. Evaluating the Plan- This is where you evaluate the effectiveness of the intervention you implemented for the problem you identified. It is important to do this to make sure you have identified the best strategy to resolve the problem. If the first attempt does not work try other solutions from the brainstorming session.
- Recognize subtle approaches to effective time management
a. Assess the time robbers- this is anything that stops us from reaching our objectives most efficiently.
b. Make lists- these help with time management and prioritizing, also help you make sure that you are not forgetting any important tasks, activities, follow- ups, and so on.
c. Sharpen Prioritizing Skills- Making short term and long term goals; establishing what needs to be done this hour, this morning, this day, etc.
d. Be succinct- be to the point, no rambling, be prepared with the right answers and questions.
e. Be Efficient- planning ahead will help with this. Also not exploring avenues that have been closed or are in need of major reconstruction work.
f. Delegate- You cannot be all things to all people. (pg 357)
g. Trust Your Hunches/ Intuition- self explanatory
- Explain the importance of self-care.
a. This is very important. Burn out is common in all nursing, especially case management. As care-givers we need to remember to care for ourselves.
- Illustrate five strategies for effective communication
a. Some things to help make communication effective are empowering of the patient. Let them do most of talking and be an Active Listener. Respect the person you are communicating with. Establish trust, collect the data needed to get to the point of the conversation, utilize appropriate questioning. Test discrepancies that have been identified- do so by being sensitive, objective, and nonjudgmental when you clarify.
- Recommend 4 techniques for enhancing emotional intelligence skills
a. Self- awareness of emotions and feelings
b. Awareness of others’ feelings and emotions
c. Being aware of the effects of feelings and emotions on the situation
d. Developing an effective relationship with yourself and others.
- Name three effective approaches to multidisciplinary collaboration.
a. Some things to help make communication effective are empowering of the patient. Let them do most of talking and be an Active Listener. Respect the person you are communicating with. Establish trust, collect the data needed to get to the point of the conversation, utilize appropriate questioning. Test discrepancies that have been identified- do so by being sensitive, objective, and nonjudgmental when you clarify.
