CCM Practice Exam Flashcards
The grief reaction and psychological exhaustion experienced by the health care professional that occurs during helping interactions is called
empathy fatigue
After assessment, the planning component of case management includes
developing realistic and measureable goals.
According to the Americans with Disabilities Act (ADA), an “otherwise qualified” person is one who is:
capable of performing essential job functions with or without accommodations.
Research indicates that the best treatment for depression is a combination of:
psychotropic medication and psychotherapy
Managed care plans that reimburse specialty physicians under capitation pay providers based on:
a fixed payment per member per month.
Managed care plans that reimburse specialty physicians under capitation pay providers based on:
a fixed payment per member per month.
Preferred Provider Organizations (PPOs) are formed to:
contract with providers for reimbursement discounts.
The medical home model is a:
source of primary health care
In somatoform disorders, there are:
physical symptoms for which no organic cause can be found.
Disorientation in an elderly client without obvious organic cause could be considered a symptom of:
overmedication.
Health maintenance organizations (HMOs) are healthcare systems that are:
responsible for financing and delivery of health services to an enrolled population.
In addressing the issue of elder abuse, it is crucial for the case manager to:
have the client removed from the place of residence where the abuse is occurring.
confront the abuser and refer him/her to appropriate help.
report the abuse to law enforcement.
evaluate for potential risk and intervene to reduce or eliminate the risk.
evaluate for potential risk and intervene to reduce or eliminate the risk.
A principle of life care planning is:
collecting documentation from doctors.
providing for needed quality of care.
receiving referrals from attorneys.
obtaining clients
’
tax documents.
providing for needed quality of care.
Which of the following assessment tools would be most useful when evaluating whether a geriatric client will need additional care giving support?
Barium swallow study.
Verbal Descriptor Model.
Activities of Daily Living Scale.
Braden Scale.
Activities of Daily Living Scale.
In the presence of language barriers, the case manager should:
employ a professional interpreter.
utilize pictures or diagrams.
transfer the case to a bilingual case manager.
use family members as interpreters.
employ a professional interpreter
The overall goal of negotiation is to:
obtain a quality product.
gain acceptance of a rate change.
achieve a win/win scenario for all parties involved.
get the lowest price.
achieve a win/win scenario for all parties involved.
In order for a child to receive an assistive technology device through an
Individual Education Plan (IEP), the device must be:
recommended by the treating physician.
educationally necessary.
federally defined as an assistive device.
unaffordable for the family.
educationally necessary
A network of services focused on outreach, advocacy, and helping individuals live as independently as possible is a(n):
work adjustment program.
community support program.
disability management program.
inpatient rehabilitation program.
community support program
Health maintenance organizations (HMOs) are healthcare systems that are:
responsible for developing evidence-based health research.
used to help injured workers receive care for their injuries.
jointly owned and operated by hospitals and their affiliated physicians.
responsible for financing and delivery of health services to an enrolled population.
responsible for financing and delivery of health services to an enrolled population.
One goal of effective disease management is to:
diagnose chronic conditions.
promote workplace safety.
promote physician-directed programs.
prevent exacerbations and complications.
Prevent exacerbations
The first step in the problem-solving process is to:
define the problem.
establish goals.
identify potential problems.
specify the consequences.
define the problem
The preferred level of care for a patient who requires intravenous antibiotics administered four times a day for a two week period and cannot afford nor safely manage this care alone at home is:
a skilled nursing facility.
an acute care hospital.
an assisted living facility.
home care with a visiting nurse.
a skilled nursing facility
An unexpected occurrence not related to the natural course of illness that results in death, serious physical or psychological injury, or permanent loss of function is called a:
sentinel event.
variance.
complication.
catastrophic event.
sentinel event
A dimension to the health belief model affecting decision-making and motivation is:
perceived opportunities.
perceived benefits.
response to symptoms.
response to medical regimens.
perceived benefits