Test Chapter 5_Reports

Question 1

Of the following factors, which one is LEAST important in determining the size of staff needed in conducting an organization survey?

Answer 1

the effectiveness of the personnel in supplying data for the study

Question 2

In planning a systems survey, which one of the following is MOST important in carrying out a survey after the purpose and scope of the survey has been determined?

Answer 2

methods and techniques to be employed

Question 3

Which of the following is the BEST way of organizing a final report?

Answer 3

Begin the report with an overall summary and then place findings and recommendations in several sections

Question 4

Which of the following disadvantages is the MOST serious in making reports verbally rather than in writing?

Answer 4

There is a lack of permanent record to which one may later refer.

Question 5

Following a management survey, which of the following represents the MOST serious pitfall which may be made in recommending improvements?

Answer 5

Tendency to deal in personalities instead of dealing with objectives and sound management practices

Question 6

A working outline for management analysts should include all of the following EXCEPT

Answer 6

Preliminary conclusions

Question 7

Which one of the following areas is the MOST critical for an analyst during the fact-finding stage of a study?

Answer 7

Observations and tentative conclusions reached by the analyst

Question 8

Creating an organization embraces all of the following areas of management EXCEPT

Answer 8

establishing operating budgets to make the plan effective

Question 9

In an organization, the MAJOR barrier to accepting change is the

Answer 9

failure by management to present proposed changes in a proper fashion

Question 10

A supervisor who wishes to attain established objectives should concentrate on

Answer 10

planning work assignments

Question 11

A usually competent employee complains that he does not understand the procedures to be followed in performing a certain task although the supervisor has explained them twice and has demonstrated them.
Of the following, the BEST course of action of the supervisor to take is to

Answer 11

Have the employee perform the job while he watches and gives additional instructions

Question 12

GENERALLY, in order to be completely qualified as a supervisor, a person

Answer 12

should know the basic principles and procedures of the jobs he supervises

Question 13

Which of the following contributes most to the problem of waste and inefficiency in offices?

Answer 13

Procedures improvement staffs have not as yet gained acceptance among white collar workers.

Question 14

Which of the following contributes MOST to the great number of duplicate reports and double-checking procedures frequently found in offices?

Answer 14

desire for protection

Question 15

Which one of the following BEST identifies the narrow technician as compared with the broad-gauged analyst? He

Answer 15

Focuses attention on forms design and appearance

Question 16

The percentage of budget funds allocated to fixed overhead costs can be MOST effectively reduced by

Answer 16

Increasing the amount of work performed

Question 17

The term span of control USUALLY refers to

Answer 17

Individuals reporting to a common supervisor

Question 18

For an analyst, which of the following is generally LEAST important in conducting a management survey?

Answer 18

Ability of employees to understand goals of the survey

Question 19

Of the following, morale in an agency is generally MOST significantly affected by

Answer 19

Agency policies and procedures

Question 20

Which of the following BEST describes the principle of management by exception?

Answer 20

Decentralizing management and dealing primarily with problem areas

Question 21

A WEAKNESS of many budgetary systems today is that they

Answer 21

Are subjectively determined by those directly involved

Question 22

Standards on which budgets are developed should be based PRIMARILY on

Answer 22

Analytical studies

Question 23

The income, cost and expense goals making up a budget are aimed at achieving a predetermined objective but do not necessarily measure the lowest possible costs. This is PRIMARILY so because

Answer 23

The level of expenditures provided for in a budget by budget committees is frequently an arbitrary rather than scientifically determined amount

Question 24

Linear programming has all of the following characteristics EXCEPT: It

Answer 24

Not only requires that variables be qualitative but also rests on the assumption that the relations among the variables are minimized

Question 25

In the PERT planning system, the time in which a non-critical task can slip schedule without holding up a project is USUALLY called

Answer 25

Float or slack

Question 26

The Produc-trol Board and Schedugraphs are commercial variations of the ________ chart

Answer 26

Gantt

Question 27

The item which cannot be analyzed by such schematic techniques as the frequency polygon and the histogram is the

Answer 27

Morale and cohesiveness of work groups

Question 28

An essential employee benefit of work measurement which FREQUENTLY is the key to the successful implementation of such a program is

Answer 28

Equitable work distribution

Question 29

An organizational arrangement whereby different employees perform different work steps upon the same work items at the same time is called the _____ method.

Answer 29

Unit assembly

Question 30

Frequently, opposition to a management survey stems from an executive’s feeling that he might be considered responsible for the unsatisfactory conditions that the project is aimed at correcting. To overcome this type of opposition, the analyst should GENERALLY

Answer 30

Offer a reasonable explanation for those conditions early enough in the discussion to forestall any implication of criticism

Question 31

Which of the following situations is LEAST likely to require a management survey?

Answer 31

Significantly lower costs than anticipated

Question 32

The efficiency of a procedure is often influenced by the practices or performance of departments that play no direct part in carrying it out. IN view of this, the analyst must

Answer 32

Study and evaluate the external factors to the extent that they bear on the problem

Question 33

Which one of the following is NOT a key step in staff delegation and development?

Answer 33

Review of daily progress

Question 34

Which one of the following is NOT an essential characteristic of effective delegation?

Answer 34

In delegating, the supervisor is no longer responsible

Question 35

Whenever a manager must determine how long an operation should take, he is involved with the problem of setting a time standard.
To PROPERLY set time standards, the manager must distinguish between

Answer 35

Estimation processes and evaluation processes

Question 36

Assuming a report is needed, which approach USUALLY facilitates implementation?

Answer 36

A draft report submitted to key people for review, discussion, modification, and then resubmission in final form

Question 37

Of the following elements, which is the LEAST important in writing a survey report?

Answer 37

Review of opinions as differentiated from facts

Question 38

Physical appearance and accuracy are important features in gaining acceptance to recommendations. Which one of the following might be OVERLOOKED in preparing a report which is to have wide distribution?

Answer 38

An attractive binder

Question 39

The elimination of meaningless reports, although reducing the total information output, IMPROVES the management process by

Answer 39

Increasing the effectiveness of executives

Question 40

In determining whether or not to use a computerized system as opposed to a manual system, which of the following would normally have the MOST influence on the decision?

Answer 40

Volume and complexity of transactions required