Test Chapter 5_Reports Flashcards
Of the following factors, which one is LEAST important in determining the size of staff needed in conducting an organization survey?
the effectiveness of the personnel in supplying data for the study
In planning a systems survey, which one of the following is MOST important in carrying out a survey after the purpose and scope of the survey has been determined?
methods and techniques to be employed
Which of the following is the BEST way of organizing a final report?
Begin the report with an overall summary and then place findings and recommendations in several sections
Which of the following disadvantages is the MOST serious in making reports verbally rather than in writing?
There is a lack of permanent record to which one may later refer.
Following a management survey, which of the following represents the MOST serious pitfall which may be made in recommending improvements?
Tendency to deal in personalities instead of dealing with objectives and sound management practices
A working outline for management analysts should include all of the following EXCEPT
Preliminary conclusions
Which one of the following areas is the MOST critical for an analyst during the fact-finding stage of a study?
Observations and tentative conclusions reached by the analyst
Creating an organization embraces all of the following areas of management EXCEPT
establishing operating budgets to make the plan effective
In an organization, the MAJOR barrier to accepting change is the
failure by management to present proposed changes in a proper fashion
A supervisor who wishes to attain established objectives should concentrate on
planning work assignments
A usually competent employee complains that he does not understand the procedures to be followed in performing a certain task although the supervisor has explained them twice and has demonstrated them.
Of the following, the BEST course of action of the supervisor to take is to
Have the employee perform the job while he watches and gives additional instructions
GENERALLY, in order to be completely qualified as a supervisor, a person
should know the basic principles and procedures of the jobs he supervises
Which of the following contributes most to the problem of waste and inefficiency in offices?
Procedures improvement staffs have not as yet gained acceptance among white collar workers.
Which of the following contributes MOST to the great number of duplicate reports and double-checking procedures frequently found in offices?
desire for protection
Which one of the following BEST identifies the narrow technician as compared with the broad-gauged analyst? He
Focuses attention on forms design and appearance
The percentage of budget funds allocated to fixed overhead costs can be MOST effectively reduced by
Increasing the amount of work performed
The term span of control USUALLY refers to
Individuals reporting to a common supervisor
For an analyst, which of the following is generally LEAST important in conducting a management survey?
Ability of employees to understand goals of the survey
Of the following, morale in an agency is generally MOST significantly affected by
Agency policies and procedures
Which of the following BEST describes the principle of management by exception?
Decentralizing management and dealing primarily with problem areas
A WEAKNESS of many budgetary systems today is that they
Are subjectively determined by those directly involved
Standards on which budgets are developed should be based PRIMARILY on
Analytical studies
The income, cost and expense goals making up a budget are aimed at achieving a predetermined objective but do not necessarily measure the lowest possible costs. This is PRIMARILY so because
The level of expenditures provided for in a budget by budget committees is frequently an arbitrary rather than scientifically determined amount
Linear programming has all of the following characteristics EXCEPT: It
Not only requires that variables be qualitative but also rests on the assumption that the relations among the variables are minimized
In the PERT planning system, the time in which a non-critical task can slip schedule without holding up a project is USUALLY called
Float or slack
The Produc-trol Board and Schedugraphs are commercial variations of the ________ chart
Gantt
The item which cannot be analyzed by such schematic techniques as the frequency polygon and the histogram is the
Morale and cohesiveness of work groups
An essential employee benefit of work measurement which FREQUENTLY is the key to the successful implementation of such a program is
Equitable work distribution
An organizational arrangement whereby different employees perform different work steps upon the same work items at the same time is called the _____ method.
Unit assembly
Frequently, opposition to a management survey stems from an executive’s feeling that he might be considered responsible for the unsatisfactory conditions that the project is aimed at correcting. To overcome this type of opposition, the analyst should GENERALLY
Offer a reasonable explanation for those conditions early enough in the discussion to forestall any implication of criticism
Which of the following situations is LEAST likely to require a management survey?
Significantly lower costs than anticipated
The efficiency of a procedure is often influenced by the practices or performance of departments that play no direct part in carrying it out. IN view of this, the analyst must
Study and evaluate the external factors to the extent that they bear on the problem
Which one of the following is NOT a key step in staff delegation and development?
Review of daily progress
Which one of the following is NOT an essential characteristic of effective delegation?
In delegating, the supervisor is no longer responsible
Whenever a manager must determine how long an operation should take, he is involved with the problem of setting a time standard.
To PROPERLY set time standards, the manager must distinguish between
Estimation processes and evaluation processes
Assuming a report is needed, which approach USUALLY facilitates implementation?
A draft report submitted to key people for review, discussion, modification, and then resubmission in final form
Of the following elements, which is the LEAST important in writing a survey report?
Review of opinions as differentiated from facts
Physical appearance and accuracy are important features in gaining acceptance to recommendations. Which one of the following might be OVERLOOKED in preparing a report which is to have wide distribution?
An attractive binder
The elimination of meaningless reports, although reducing the total information output, IMPROVES the management process by
Increasing the effectiveness of executives
In determining whether or not to use a computerized system as opposed to a manual system, which of the following would normally have the MOST influence on the decision?
Volume and complexity of transactions required
