TEST 5 Flashcards
Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?
Taxonomy
What action is recommended when you want to perform system maintenance?
Terminate logged in users’ sessions
What Flow Designer benefit corresponds to extending flow content by subscribing to IntegrationHub or installing spokes?
Scalable
What is Configuration Management System (CMS)?
A set of tools and databases that are used to manage an organisation’s configuration data
When using Form Designer, icons presented on each field include which of the following?
Handle icon
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Edit icon
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Remove icon
Who can contribute if no User Criteria are specified for ‘Can Contribute’ in a Knowledge Base?
Knowledge Base Managers
How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?
Copy and configure the quick start tests.
What do you call an existing table in the base system on the ServiceNow platform?
Core table
When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.
What table are the dependent CIs added to when a parent CI is set to retire?
cmdb_dependent_ci_ledger
What actions can self-service users access when logging into ServiceNow?
Viewing knowledge articles
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Viewing a homepage
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Taking surveys
What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?
OpenID Connect
Each time a knowledge article is viewed, a record is added to which table?
Knowledge Use [kb_use]
The Now Platform is an example of which cloud computing model?
Application Platform-as-a-Service (aPaaS)
Which can be used to create configuration items (CIs) in the CMDB?
Creation triggered by asset management
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Creation via service catalogue fulfilment processes
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Creation via the change management process
How can you quickly reference the most frequently used articles in Service Portal?
By marking them as favorites
Form splits help you organise fields on a form into columns for an enhanced visual appeal. What role is required to enable multiple form splits on the platform?
admin
What is a CMDB-based framework that supports multiple configuration strategies?
Common Service Data Model
What are the standard fields and values in the CSDM framework that can be used consistently across applications to track an asset’s life cycle?
Life-cycle Stage Status
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Life-cycle Stage
Different form templates can be applied to a form by accessing the _______.
Template bar
Which role can switch their form view?
view_changer
Which describes Tasks?
Tasks lead to quicker resolution times.
+
Tasks are repeatable processes.
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Tasks minimise the possibility of human error.
At what levels can User Criteria be used in Knowledge Management to control who can read and contribute?
Knowledge Base
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Knowledge Block
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Knowledge Article
How can system administrators speed up loading large lists?
By removing the calculation of the total number of records
What setting on the List Control page can speed up loading large lists?
Remove pagination count
What is a stakeholder’s role in implementing and maintaining the CMDB ?
Determine specific CI information required to support capabilities and build organisational buy-in.
How is the business duration calculated on a catalogue task once it is closed?
Based on the Actual start and Actual end fields
Which field type allows users to use positive or negative values?
FX Currency
What ServiceNow component would you use to see which Applications and Modules contain the word ‘Task’?
Filter Navigator
Which are the steps to Easy Import?
Finalise Import
+
Upload Import Data
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Download Excel Template
What is the auto-populated table name prefix when creating a new custom table in the global application?
u_
You can set a start page to appear when you log in to your Next Experience instance.
What user preference options are available for the Current start page other than the default landing page?
Use Dashboards
+
Use the page I’m on now
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Continue where I last left off
What do you use in CMDB Workspace to verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk?
CI Attestation
Which system property should be set to true to prevent users from creating or editing homepages?
com.glideapp.home.deprecate_homepages
Under which Report Designer tab can you define the report grouping?
Configure
How do you retain the history of all CI attribute updates from all discovery sources?
Enable Multisource CMDB
Under which tab within the email notification configuration can you identify if a record insert or update triggers a notification?
When to send
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
Knowledge Base
Which section on the catalogue item variable form enables you to add instructions or help text?
Annotation
Which option enables you to sort Visual Task Boards using criteria you create?
Edit Filter & Sort
Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?
All associated requests for which the current ticket is the parent
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
Column Context Menu
What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?
Intelligent Search
A field can be added to a table and form by accessing which part of the Form Designer interface?
Field Navigator
What can you do using the Catalog Builder? Select 3 Answers from the below options.
Transfer catalogue items published through Catalog Builder using exclusive update sets.
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Configure the Catalog Builder so catalogue item editors can enter custom details.
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Configure the default value for a question in Catalog Builder.
Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests?
Service Desk > My Work
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Service Desk > My Groups Work
Which reporting aggregation shows data variation from the average value for a given field?
Standard deviation
Administrators can create custom menus to personalise users’ access to applications and modules in the platform. How can they configure this access in the Unified Navigation?
By role
Who can create additional ad-hoc tasks for a requested item?
Fulfillers with permissions
What user role can ONLY view the configuration and execution details of flows and subflows?
fd_read_flows
Which group types are provided in the base system?
survey
+
itil
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catalog
Which tabs are available by default for a submitted request on the Standard ticket page in Service Portal?
Attachments
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Activity
Which feature enables you to add related entries for Identification and Reconciliation Engine (IRE) identification rules?
CI Class Manager
A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed. What happens in the workflow?
The requested item is automatically set to Closed Complete.
What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?
Execution Contexts
How do you delete related records from the archive log and archive (ar_) tables?
Create archive destroy rules
How is it possible for a non-administrator to develop and deploy applications on the Now Platform?
Use delegated development and deployment application.
A group is a:
Set of users who share a common purpose
You can configure a sample text for a knowledge article template field that appears when you create a knowledge article.
What text do you see on the article template selector for a field with an empty ‘Preview text’ value?
A random text
What permissions can be assigned to users in groups?
Receive email notifications
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Approve, change, or resolve incidents and requests
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Provide a reference for alerts and notifications
Which is the primary way to interact with the applications and data in a ServiceNow instance?
Now Platform UI
