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CSA > TEST 5 > Flashcards

TEST 5 Flashcards

1
Q

Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?

A

Taxonomy

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2
Q

What action is recommended when you want to perform system maintenance?

A

Terminate logged in users’ sessions

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3
Q

What Flow Designer benefit corresponds to extending flow content by subscribing to IntegrationHub or installing spokes?

A

Scalable

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4
Q

What is Configuration Management System (CMS)?

A

A set of tools and databases that are used to manage an organisation’s configuration data

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5
Q

When using Form Designer, icons presented on each field include which of the following?

A

Handle icon
+
Edit icon
+
Remove icon

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6
Q

Who can contribute if no User Criteria are specified for ‘Can Contribute’ in a Knowledge Base?

A

Knowledge Base Managers

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7
Q

How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?

A

Copy and configure the quick start tests.

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8
Q

What do you call an existing table in the base system on the ServiceNow platform?

A

Core table

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9
Q

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.
What table are the dependent CIs added to when a parent CI is set to retire?

A

cmdb_dependent_ci_ledger

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10
Q

What actions can self-service users access when logging into ServiceNow?

A

Viewing knowledge articles
+
Viewing a homepage
+
Taking surveys

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11
Q

What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?

A

OpenID Connect

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12
Q

Each time a knowledge article is viewed, a record is added to which table?

A

Knowledge Use [kb_use]

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13
Q

The Now Platform is an example of which cloud computing model?

A

Application Platform-as-a-Service (aPaaS)

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14
Q

Which can be used to create configuration items (CIs) in the CMDB?

A

Creation triggered by asset management
+
Creation via service catalogue fulfilment processes
+
Creation via the change management process

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15
Q

How can you quickly reference the most frequently used articles in Service Portal?

A

By marking them as favorites

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16
Q

Form splits help you organise fields on a form into columns for an enhanced visual appeal. What role is required to enable multiple form splits on the platform?

A

admin

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17
Q

What is a CMDB-based framework that supports multiple configuration strategies?

A

Common Service Data Model

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18
Q

What are the standard fields and values in the CSDM framework that can be used consistently across applications to track an asset’s life cycle?

A

Life-cycle Stage Status
+
Life-cycle Stage

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19
Q

Different form templates can be applied to a form by accessing the _______.

A

Template bar

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20
Q

Which role can switch their form view?

A

view_changer

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21
Q

Which describes Tasks?

A

Tasks lead to quicker resolution times.
+
Tasks are repeatable processes.
+
Tasks minimise the possibility of human error.

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22
Q

At what levels can User Criteria be used in Knowledge Management to control who can read and contribute?

A

Knowledge Base
+
Knowledge Block
+
Knowledge Article

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23
Q

How can system administrators speed up loading large lists?

A

By removing the calculation of the total number of records

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24
Q

What setting on the List Control page can speed up loading large lists?

A

Remove pagination count

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25
Q

What is a stakeholder’s role in implementing and maintaining the CMDB ?

A

Determine specific CI information required to support capabilities and build organisational buy-in.

26
Q

How is the business duration calculated on a catalogue task once it is closed?

A

Based on the Actual start and Actual end fields

27
Q

Which field type allows users to use positive or negative values?

A

FX Currency

28
Q

What ServiceNow component would you use to see which Applications and Modules contain the word ‘Task’?

A

Filter Navigator

29
Q

Which are the steps to Easy Import?

A

Finalise Import
+
Upload Import Data
+
Download Excel Template

30
Q

What is the auto-populated table name prefix when creating a new custom table in the global application?

A

u_

31
Q

You can set a start page to appear when you log in to your Next Experience instance.
What user preference options are available for the Current start page other than the default landing page?

A

Use Dashboards
+
Use the page I’m on now
+
Continue where I last left off

32
Q

What do you use in CMDB Workspace to verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk?

A

CI Attestation

33
Q

Which system property should be set to true to prevent users from creating or editing homepages?

A

com.glideapp.home.deprecate_homepages

34
Q

Under which Report Designer tab can you define the report grouping?

A

Configure

35
Q

How do you retain the history of all CI attribute updates from all discovery sources?

A

Enable Multisource CMDB

36
Q

Under which tab within the email notification configuration can you identify if a record insert or update triggers a notification?

A

When to send

37
Q

What is mandatory to select when importing Microsoft Word documents as knowledge articles?

A

Knowledge Base

38
Q

Which section on the catalogue item variable form enables you to add instructions or help text?

A

Annotation

39
Q

Which option enables you to sort Visual Task Boards using criteria you create?

A

Edit Filter & Sort

40
Q

Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

A

All associated requests for which the current ticket is the parent

41
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

A

Column Context Menu

42
Q

What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?

A

Intelligent Search

43
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

A

Field Navigator

44
Q

What can you do using the Catalog Builder? Select 3 Answers from the below options.

A

Transfer catalogue items published through Catalog Builder using exclusive update sets.
+
Configure the Catalog Builder so catalogue item editors can enter custom details.
+
Configure the default value for a question in Catalog Builder.

45
Q

Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests?

A

Service Desk > My Work
+
Service Desk > My Groups Work

46
Q

Which reporting aggregation shows data variation from the average value for a given field?

A

Standard deviation

47
Q

Administrators can create custom menus to personalise users’ access to applications and modules in the platform. How can they configure this access in the Unified Navigation?

A

By role

48
Q

Who can create additional ad-hoc tasks for a requested item?

A

Fulfillers with permissions

49
Q

What user role can ONLY view the configuration and execution details of flows and subflows?

A

fd_read_flows

50
Q

Which group types are provided in the base system?

A

survey
+
itil
+
catalog

51
Q

Which tabs are available by default for a submitted request on the Standard ticket page in Service Portal?

A

Attachments
+
Activity

52
Q

Which feature enables you to add related entries for Identification and Reconciliation Engine (IRE) identification rules?

A

CI Class Manager

53
Q

A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed. What happens in the workflow?

A

The requested item is automatically set to Closed Complete.

54
Q

What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?

A

Execution Contexts

55
Q

How do you delete related records from the archive log and archive (ar_) tables?

A

Create archive destroy rules

56
Q

How is it possible for a non-administrator to develop and deploy applications on the Now Platform?

A

Use delegated development and deployment application.

57
Q

A group is a:

A

Set of users who share a common purpose

58
Q

You can configure a sample text for a knowledge article template field that appears when you create a knowledge article.
What text do you see on the article template selector for a field with an empty ‘Preview text’ value?

A

A random text

59
Q

What permissions can be assigned to users in groups?

A

Receive email notifications
+
Approve, change, or resolve incidents and requests
+
Provide a reference for alerts and notifications

60
Q

Which is the primary way to interact with the applications and data in a ServiceNow instance?

A

Now Platform UI

CSA (5 decks)

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