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CSA > TEST 2 > Flashcards

TEST 2 Flashcards

1
Q

Lists provide context menus at three different levels.
What are the names of those context menus?

A

List column context menu
+
List fields context menu
+
List title menu

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2
Q

Which is an example of a CI Class switch ?

A

A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class

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3
Q

What is selected on the Now Platform to impersonate another user ?

A

User menu

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4
Q

What CMDB table stores the basic attributes of all the configuration items ?

A

Configuration Item [cmdb_ci]

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5
Q

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried ?

A

Business Rule

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6
Q

Which is a true statement regarding Flow Designer actions ?

A

Provide the ability to build your own custom actions
+
Can be contained in a spoke
+
Represent reusable operations for use across multiple flows

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7
Q

What are the different Schema relationship types that are supported for tables ?

A

Referenced by
+
Extending
+
Referencing
+
Extended by

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8
Q

Where does the System Administrator navigate to edit a catalogue item ?

A

Maintain Items

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9
Q

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes ?

A

Guided

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10
Q

What are the three types of Flow Designer triggers ?

A

Schedule-based
+
Record-based
+
Application-based

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11
Q

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions :
- Incidents where the state is Resolved or Closed;
- Incidents where the Assignment Group is one of your groups.
After clicking the Funnel icon and defining the first condition, what steps should you take ?

A

Click AND button; define the second condition; click Run.

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12
Q

Which ServiceNow feature do you use to begin the creation of an application ?

A

Guided Application Creator

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13
Q

In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant ?

A

Title of the article

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14
Q

What is the system behaviour when applying a data policy to the list view to make a field read-only ?

A

The field will appear to be editable, but the update will fail.

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15
Q

What are the main sections when you are configuring email notifications ?

A

What it will contain
+
When to send
+
Who will receive

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16
Q

Which tool do you use to determine the relationship between fields in an import set and an existing table ?

A

Transform map

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17
Q

How can you access the local flow variables in the Flow Designer ?

A

As data pills in the Data panel

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18
Q

Which is a true statement about user impersonation ?

A

Users with the impersonator role cannot impersonate admin users.
+
Administrators cannot change the password of any user with an application admin role.

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19
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

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20
Q

What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?

A

Service Level Agreements

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21
Q

Which icon should you double-click to expand and collapse the list of all Applications and Modules ?

A

Application

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22
Q

How can you measure and track article views, page views, and searches performed by unauthenticated users ?

A

By collecting knowledge usage metrics

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23
Q

What is Configuration Item (CI) ?

A

Components of an infrastructure required to deliver a product or service

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24
Q

What type of service catalogue item is used to create an incident or raise an HR case ?

A

Record producer

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25
Q

Which field type is Boolean and displays as a checkbox ?

A

True/False

26
Q

What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infrastructure using PowerShell and REST ?

A

IntegrationHub

27
Q

Which are the different ways to create a favourite ?

A

Drag the breadcrumbs of a filtered list to the Favorites tab
+
Drag an individual record to the Favorites tab
+
Select the star of its corresponding application or module

28
Q

Which tab contains the Activity Stream for a task ?

A

Notes

29
Q

What do each record and each field correspond to in a table ?

A

Each record corresponds to a row in a table and each field to a column on that table.

30
Q

Which application is available to all users ?

A

Self-Service

31
Q

What related list can you use to extend and track the different types of groups assigned to a Configuration Item ?

A

Teams

32
Q

Which of the following roles CANNOT be delegated ?

A

role_delegator
+
admin

33
Q

Which form view is displayed when clicking on the reference icon of a field in a form ?

A

Sys_popup

34
Q

Your manager asks you to build some reports on your group tasks.
Where do you navigate on the platform to start?

A

Reports > Create New

35
Q

ServiceNow can import data from which of the following external data source types when a valid transform map is available?

A

LDAP
+
REST
+
OIDC

36
Q

What are the different types of Client Scripts that are supported in ServiceNow ?

A

OnChange()
+
OnSubmit()
+
OnLoad()
+
OnCellEdit()

37
Q

Which field types have a one-to-many relationship ?

A

Glide List
+
Reference fields
+
Document ID fields

38
Q

Notifications in the Now Platform occur through which of the following methods?

A

SMS
+
Email
+
Meeting Invitation

39
Q

What are the steps for applying an update set to an instance ?

A

Retrieve
+
Commit
+
Preview

40
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

A

Guided Setup > ITSM Guided Setup
+
System Properties > Basic Configuration UI16

41
Q

Who has access to create, edit or delete sorting criteria in Visual Task Boards ?

A

The owner of the board

42
Q

Which search feature can you use to narrow down search results in ServiceNow ?

A

Wildcard Characters

43
Q

Which are Data management plugins?

A

Many to Many task relations
+
Data Archiving
+
Database Rotations

44
Q

What is created when an order is placed for a catalogue item?

A

A Requested Item (RITM) record
+
One or more Service Catalog Task (SCTASK) records
+
A Request (REQ) record

45
Q

What access control rules are created by default when creating a custom table ?

A

Delete
+
Read
+
Write
+
Create

46
Q

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues?

A

Providing how-to information
+
Performing diagnostics
+
Answering FAQs

47
Q

Which of the following are the different ways an end-user can leave feedback about an article?

A

Leave a comment on the article.
+
Give a 1-5 star rating.
+
Mark the article as helpful or not helpful.

48
Q

There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a new access control (ACL), so only those roles can view the contents of the reports on the incident table.
What access control operation should they use to allow this access on the incident table?

A

report_view

49
Q

Which admin role is required to modify access control rules?

A

security_admin

50
Q

What are the two options to define the fulfilment process for a service catalogue item?

A

Workflow
+
Flow

51
Q

The CMDB is the authoritative source of what information?

A

Owner
+
Contact
+
Support group

52
Q

What is created by default when you create a new table?

A

Module with the plural of the table Label
+
Application Menu with the same name as the table Label

53
Q

Which menu provides options related to viewing, configuring, creating favourites and saving form data ?

A

Form Context Menu

54
Q

Who can add or remove widgets in a dashboard ?

A

Dashboard owner
+
Users with dashboard_admin role
+
Users with edit access to the dashboard

55
Q

Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow ?

A

Knowledge Management

56
Q

Select the report visualisation types you can generate from a list of records.

A

Bar chart + Pie chart

57
Q

What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?

A

Sidebar

58
Q

Which describes the relationship between the Problem and the Task tables?

A

The Problem table extends the Task table.

59
Q

Which is a true statement about the admin role ?

A

To grant the admin role to a user, the granting user must also have the admin role.
+
Non-admin users cannot add users to a group containing the admin role.
+
A user with only the admin role cannot grant the security_admin role to other users.

60
Q

Where do you navigate to see the notifications that are currently defined on the Now Platform?

A

System Notification > Email > Notifications

CSA (5 decks)

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