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CSA > TEST 1 > Flashcards

TEST 1 Flashcards

1
Q

What are the two available knowledge article types?

A

Wiki + HTML

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2
Q

You need to go back to review a record you just looked at recently.
What is one of the quickest ways to navigate back to the same record?

A

Select the record from the History tab

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3
Q

What can be set up to auto-assign all new Hardware category Incidents to a particular group?

A

Data lookup rules + Assignment rules + Business rules

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4
Q

By default, a report is shared with:

A

The report creator only

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5
Q

What type of Visual Task Board CANNOT be built from a record list ?

A

Freeform

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6
Q

Which field type displays records from another table ?

A

Reference

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7
Q

How can you modify data pill values in Flow Designer without writing scripts ?

A

Use transform functions

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8
Q

What does a column in a list represent in a ServiceNow instance ?

A

A field

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9
Q

Valid report-sharing options ?

A

Export to PDF + Add to dashboard + Schedule + Publish

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10
Q

Where to find the UI actions in a form ?

A

Form context menu items (right-click the header) + Form buttons + Form links (Related Links in a form)

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11
Q

What role do you need in creating or updating access control rules?

A

security_admin

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12
Q

If an end-user wants to report an Incident, where do they navigate to on the service portal ?

A

From the ‘Can We Help You?’ Category in the Service Catalogue

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13
Q

You can define the relationship between fields in an import set table and an existing ServiceNow table.
Where is this relationship determined in the import process?

A

Transform map

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14
Q

How do you navigate the Now Platform to see a list of catalogue items ?

A

Service Catalog > Catalog Definitions > Maintain Items

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15
Q

Which collaboration tool can you access using the bubble icon on the banner ?

A

Connect Chat

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16
Q

What protects applications by identifying and restricting access to available files and data ?

A

Scope

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17
Q

Which Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users ?

A

Virtual Agent

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18
Q

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category ?

A

Database Views

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19
Q

Why do organisations fail to complete implementation or realise business value from the CMDB ?

A

Unknown Configuration Items +
Inconsistent data quality

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20
Q

In what order are access controls evaluated ?

A

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)

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21
Q

Which run scripts client-side ?

A

UI Policy + Client Script

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22
Q

What do Application Services represent from an Application Portfolio Management (APM) perspective ?

A

Installed Instances

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23
Q

Which feature allows users to manage notifications they receive about various activities occurring on the platform ?

A

Subscriptions

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24
Q

What is the primary language used for scripting in ServiceNow ?

A

JavaScript

25
Q

You can use machine-learning solutions in your ServiceNow instance to predict, recommend, and organise data outcomes. These solutions can help resolve requests faster by categorising, assigning and prioritising them using the Short Description.
What is the name of this platform function?

A

Predictive Intelligence

26
Q

What can you use to aggregate field values when creating and sharing visualised reports on metrics in the Report Designer ?

A

Standard deviation calculations

27
Q

Which branding features can be configured ?

A

Banner image, text and colours
+
System date/time formatting
+
Browser tab title
+
Navigator background and text colours

28
Q

What is Configuration Management Database (CMDB) ?

A

A database used to store configuration records throughout their lifecycle

29
Q

What filter condition allows you to report on incidents created from the ‘Create Incident’ record producer where the value for the ‘Urgency’ question is ‘2-Medium’?

A

Apply a filter condition: ‘Questions.Create Incident.Urgency’ is ‘2-Medium’.

30
Q

Which modules can you use to create a new table ?

A

Tables + Tables & Columns

31
Q

What needs to be configured to create a new form view ?

A

Form Layout

32
Q

The definition of a role in ServiceNow ?

A

A collection of permissions

33
Q

In which section of the email notification configuration can you make the notification subscribable by users ?

A

Who will receive

34
Q

Where can you enable or disable form tabs in the platform ?

A

System Settings

35
Q

A filter is a set of conditions applied to a table to help you find and work with a subset of data.
In the Now Platform, filter conditions are also referred to as:

A

Breadcrumbs

36
Q

What is the best way to privately suggest an article revision to the knowledge manager from the Service Portal ?

A

Flag article

37
Q

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.
What could explain this?

A

The incident manager does not have the itil or service_fulfiller role.
+
The incident manager is not a member of the Critical Incidents group.

38
Q

What type of Flow Designer trigger is needed for an Inbound Email Action ?

A

Application-based

39
Q

Which source type should be used when creating a report from a dataset with pre-defined conditions ?

A

Data source

40
Q

Which is an example of a base table that is extended but itself is not extending another table ?

A

Task [task]

41
Q

What changes are automatically reflected in dynamic application services ?

A

Any change to CI relationships in the CMDB CI Relationship table

42
Q

What platform feature, combined with field normalisation, does CMDB use to automatically check a CI’s uniqueness?

A

Identification and Reconciliation Engine (IRE)

43
Q

What are the three main tables in the CMDB ?

A

CI Relationship [cmdb_rel_ci]
+
Base Configuration Item [cmdb]
+
Configuration Item [cmdb_ci]

44
Q

Your director has requested you to generate a snapshot of your groups’ monthly resolved incidents and automatically email it to the executive group on the first day of each month. What ServiceNow capability do you use ?

A

Scheduled Reports

45
Q

What operations can you do on the homepages with the Homepage deprecation help tool?

A

Restore retired homepages as dashboards
+
Retire a homepage
+
Convert a homepage

46
Q

From the end user’s perspective, how are the products and services in the service catalogue organised ?

A

Categories and Subcategories

47
Q

Which ServiceNow product enables you to integrate with 3rd party applications without scripting ?

A

IntegrationHub

48
Q

When configuring an email notification, where can you choose field values from the record to include within the message ?

A

Select variables

49
Q

Cascade-cleanup operations apply when you enable the dependent CIs management feature. However, the recommendation is to apply the same operations to orphan dependent CIs that existed in the CMDB before enabling this feature.
What are the reasons for this recommendation ?

A

Because Cascade-cleanup operations apply only from when the dependent CIs management is enabled.
+
To improve the overall performance and data integrity of the CMDB.

50
Q

Which user authentication method is used when it authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance ?

A

External Single Sign-on (SSO)

51
Q

Which are database view limitations ?

A

Database views cannot be created on tables that participate in table rotation.
+
It is not possible to edit data within a database view.
+
In a clone request, database view tables cannot be added as a data preserver.

52
Q

What are some possible methods of populating a knowledge base with knowledge articles?

A

Creating articles directly in the ServiceNow platform
+
Importing Microsoft Word files
+
Integrating with a WebDAV compliant source

53
Q

What are the three main screen elements of the Now Platform User Interface?

A

Banner frame
+
Application navigator
+
Content frame

54
Q

What service catalogue component allows for multiple catalogue items to be logically grouped as one request?

A

Order Guide

55
Q

What do access control list rules specify?

A

The permissions required to access the object
+
The object and operation being secured

56
Q

Which option allows you to update existing Target Table records when importing data from an import set?

A

Coalesce

57
Q

Which are the features of delegated development and deployment?

A

Assign source control permissions
+
Application collaboration
+
Allow delegated developers to delete applications

58
Q

How do you group the records on a list based on the State field?

A

On the State column title, click Context menu > Group By State.
+
On the natural language filter, type ‘group by state’ and select the Ask button.
+
On the list Context menu, select Group By > State.

59
Q

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?

A

My Groups Work

CSA (5 decks)

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