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CSA > TEST 3 > Flashcards

TEST 3 Flashcards

1
Q

What are the benefits of Flow Designer?

A

Provides configuration and runtime information to create, operate, and troubleshoot flows from a single interface
+
Promotes process automation by enabling subject matter experts to develop and share reusable actions
+
Provides natural-language-descriptions of flow logic

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2
Q

Which knowledge feedback option CANNOT be disabled at the knowledge base level?

A

All of them can be disabled (Commenting + Rating + Marking as helpful)

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3
Q

Where can you view how a catalogue item appears in a conversational interface and modify the item if required?

A

In Catalog Builder

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4
Q

What IT challenges can be solved with the CMDB?

A

Regularly maintain complex data for accuracy
+
Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database
+
Make sense of data to drive decisions and services

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5
Q

Where can users set their notification preferences in the Next Experience UI?

A

User Menu

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6
Q

What feature facilitates synchronous collaboration within one record and allows you to see who is online, their current status, and what they are viewing or editing, all in real time?

A

User presence

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7
Q

Which table does the Change Request [change_request] extend?

A

Task [task]

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8
Q

An Access Control List (ACL) rule only grants users access to an object if they meet all of the following permissions required by the matching ACL rule:

A

The script must evaluate to true or return an answer variable with the value of true.
+
The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.
+
The condition must evaluate to true.

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9
Q

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

A

Variable Types

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10
Q

What wildcard character is used to search for values that contain a search term in a list?

A
  • (Asterisk)
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11
Q

Which defines an application service in the best way?

A

It is a set of interconnected applications and hosts configured to offer a service to an organisation.

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12
Q

What can you do with homepages on upgraded instances when the Next Experience UI is enabled?

A

View existing homepages

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13
Q

What do you call a single row in a table or list?

A

Record

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14
Q

What role is required to toggle the template bar and apply global templates to the forms?

A

No special role

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15
Q

Which are ways to collaborate with team members on Tasks?

A

Activity stream
+
Connect chat
+
User presence
+
Work notes

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16
Q

What is a definition of a transform map in ServiceNow?

A

A map to determine relationships between fields displayed in an Import Set to fields in an existing table

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17
Q

What is the recommended way to share a report?

A

Select Share

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18
Q

What aspects of the Service Catalog application can a Catalog Administrator manage?

A

Categories
+
Catalogs
+
Catalog Item

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19
Q

What is a CI?

A

Intangible (e.g. business services, email) entities
+
Configuration Item
+
Tangible (e.g. hardware, software, servers) entities

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20
Q

What type of Flow Designer Trigger is required to look up a record, update a field value and request approval?

A

Record-based

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21
Q

Which is valid regarding Flow Designer?

A

Provides automation tools
+
Integrates with third party systems
+
Saves time

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22
Q

What are the different ways for ServiceNow tables to be related to each other?

A

Many-to-Many
+
One-to-Many
+
Extensions
+
Database Views

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23
Q

What report type requires access to the data to view it?

A

List report

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24
Q

How do end-users typically access the service catalogue when using the Service Portal?

A

Under Request Something

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25
Q

What phase of the Report Designer allows you to choose the title, colours and chart properties?

A

Style

26
Q

What variable type do you use to allow requesting a catalogue item on behalf of another user or multiple users?

A

Requested For

27
Q

What are the different levels of ServiceNow security before an end-user can perform CRUD (Create, Read, Update, Delete) operations on a table?

A

User Authentication
+
Application and Modules Access
+
Database Access

28
Q

What notification actions can be accepted in provider notification definitions?

A

Flow Actions
+
Virtual Agent
+
Scriptable Actions

29
Q

Administrators and application developers can create tables that do not exist in the base system to store application data. What are these tables called?

A

Custom tables

30
Q

Which are true statements about platform scripting?

A

Business rules are not real-time and do not monitor fields on a form
+
UI Actions can execute both client-side and server side
+
Data Policy can be run as a UI policy client-side

31
Q

What allows you to see more information on the same screen real estate when using Visual Task Boards?

A

Compact Cards

32
Q

What coalesce configuration in the import process allows for all imported rows to be treated as new records and existing records not to be updated?

A

No coalesce

33
Q

What types of permissions can be configured in an access control rule?

A

Script that sets the ‘answer’ variable to true or false
+
Roles
+
Conditions

34
Q

What feature creates reusable components to run common tasks in Virtual Agent conversations?

A

Topic blocks

35
Q

What field attributes can a UI policy action change on a form?

A

Visible/hidden
+
Read-only
+
Mandatory

36
Q

Where do the ServiceNow client-side scripts execute?

A

Web Browser

37
Q

What scores are found on the CMDB health dashboard?

A

Correctness
+
Compliance
+
Completeness

38
Q

What sorting options are available when searching for a knowledge article on the Knowledge portal?

A

Alphabetical
+
Relevancy
+
Newest
+
Views

39
Q

What are the database views for incident management in the base system?

A

incident_time_worked
+
incident_metric
+
incident_sla

40
Q

What form action updates an existing record and keeps the form open?

A

Save

41
Q

What workflow types are provided in the Now Platform?

A

Customer
+
Information Technology (IT)
+
Employee

42
Q

What are the three key attributes of every field?

A

Field Name
+
Field Label
+
Value

43
Q

What is the best way to share a knowledge article with another user?

A

A permalink

44
Q

What is the best practice when configuring Assignment Rules or Predictive Intelligence?

A

Setting an Assignment group and User based on Category and Subcategory.
+
Setting an Assignment group based on Category and Subcategory.
+
Setting an Assignment group and User based on the Short description.
+
Setting a User based on Category and Subcategory.

45
Q

Which tabs are used to configure an email notification?

A

Who will receive
+
What it will contain
+
When to send

46
Q

Which would be included in the results on the menu when entering ‘service’ in the filter navigator?

A

All modules and sections within the Service Desk application
+
Any module with a name containing ‘service’

47
Q

What is granted to non-administrators for them to be able to develop applications?

A

Delegated Development

48
Q

What are the three reasons to use ServiceNow Mobile apps?

A

A global search to find people, services, items, and articles
+
Push notifications for instant access to critical information
+
Ability to submit, view, and update requests, issues, and tasks

49
Q

Which statements are true about import sets?

A

You can import data from several different file formats or external data sources
+
Import Sets cannot add data to encrypted fields
+
Creating an extremely large import set can cause delays and system outages

50
Q

What is an update set?

A

Group of one or more changes that can be moved from one instance to another altogether.

51
Q

What do you select to personalise the system settings of the Now Platform user interface?

A

Gear icon

52
Q

Which are captured in an update set?

A

Published Flows
+
Business Rules
+
Report Definitions

53
Q

Which record operations can be secured by ACL rules?

A

save_as_template
+
edit_task_relations
+
personalize_choices

54
Q

What field type on a form has a clickable icon that provides a preview of the associated record?

A

Reference

55
Q

Which icon allows you to access resources such as ServiceNow documentation and user guide?

A

Question mark icon

56
Q

What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?

A

Common Service Data Model

57
Q

What allows users to see a time-stamped history of all actions taken within a record?

A

Activity Stream

58
Q

What sections on the Reports page allow you to see the different audiences and their visibility on the reports?

A

Global
+
My reports
+
All
+
Group

59
Q

What are some of the benefits often recognised by branding your instance?

A

Accelerate adoption rates
+
Gain user trust
+
Create a shared identity

60
Q

Where do you define user conditions to determine who can access catalogue items?

A

User criteria [user_criteria]

CSA (5 decks)

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