TEST 3 Flashcards
What are the benefits of Flow Designer?
Provides configuration and runtime information to create, operate, and troubleshoot flows from a single interface
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Promotes process automation by enabling subject matter experts to develop and share reusable actions
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Provides natural-language-descriptions of flow logic
Which knowledge feedback option CANNOT be disabled at the knowledge base level?
All of them can be disabled (Commenting + Rating + Marking as helpful)
Where can you view how a catalogue item appears in a conversational interface and modify the item if required?
In Catalog Builder
What IT challenges can be solved with the CMDB?
Regularly maintain complex data for accuracy
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Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database
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Make sense of data to drive decisions and services
Where can users set their notification preferences in the Next Experience UI?
User Menu
What feature facilitates synchronous collaboration within one record and allows you to see who is online, their current status, and what they are viewing or editing, all in real time?
User presence
Which table does the Change Request [change_request] extend?
Task [task]
An Access Control List (ACL) rule only grants users access to an object if they meet all of the following permissions required by the matching ACL rule:
The script must evaluate to true or return an answer variable with the value of true.
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The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.
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The condition must evaluate to true.
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
Variable Types
What wildcard character is used to search for values that contain a search term in a list?
- (Asterisk)
Which defines an application service in the best way?
It is a set of interconnected applications and hosts configured to offer a service to an organisation.
What can you do with homepages on upgraded instances when the Next Experience UI is enabled?
View existing homepages
What do you call a single row in a table or list?
Record
What role is required to toggle the template bar and apply global templates to the forms?
No special role
Which are ways to collaborate with team members on Tasks?
Activity stream
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Connect chat
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User presence
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Work notes
What is a definition of a transform map in ServiceNow?
A map to determine relationships between fields displayed in an Import Set to fields in an existing table
What is the recommended way to share a report?
Select Share
What aspects of the Service Catalog application can a Catalog Administrator manage?
Categories
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Catalogs
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Catalog Item
What is a CI?
Intangible (e.g. business services, email) entities
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Configuration Item
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Tangible (e.g. hardware, software, servers) entities
What type of Flow Designer Trigger is required to look up a record, update a field value and request approval?
Record-based
Which is valid regarding Flow Designer?
Provides automation tools
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Integrates with third party systems
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Saves time
What are the different ways for ServiceNow tables to be related to each other?
Many-to-Many
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One-to-Many
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Extensions
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Database Views
What report type requires access to the data to view it?
List report
How do end-users typically access the service catalogue when using the Service Portal?
Under Request Something
What phase of the Report Designer allows you to choose the title, colours and chart properties?
Style
What variable type do you use to allow requesting a catalogue item on behalf of another user or multiple users?
Requested For
What are the different levels of ServiceNow security before an end-user can perform CRUD (Create, Read, Update, Delete) operations on a table?
User Authentication
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Application and Modules Access
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Database Access
What notification actions can be accepted in provider notification definitions?
Flow Actions
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Virtual Agent
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Scriptable Actions
Administrators and application developers can create tables that do not exist in the base system to store application data. What are these tables called?
Custom tables
Which are true statements about platform scripting?
Business rules are not real-time and do not monitor fields on a form
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UI Actions can execute both client-side and server side
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Data Policy can be run as a UI policy client-side
What allows you to see more information on the same screen real estate when using Visual Task Boards?
Compact Cards
What coalesce configuration in the import process allows for all imported rows to be treated as new records and existing records not to be updated?
No coalesce
What types of permissions can be configured in an access control rule?
Script that sets the ‘answer’ variable to true or false
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Roles
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Conditions
What feature creates reusable components to run common tasks in Virtual Agent conversations?
Topic blocks
What field attributes can a UI policy action change on a form?
Visible/hidden
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Read-only
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Mandatory
Where do the ServiceNow client-side scripts execute?
Web Browser
What scores are found on the CMDB health dashboard?
Correctness
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Compliance
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Completeness
What sorting options are available when searching for a knowledge article on the Knowledge portal?
Alphabetical
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Relevancy
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Newest
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Views
What are the database views for incident management in the base system?
incident_time_worked
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incident_metric
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incident_sla
What form action updates an existing record and keeps the form open?
Save
What workflow types are provided in the Now Platform?
Customer
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Information Technology (IT)
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Employee
What are the three key attributes of every field?
Field Name
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Field Label
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Value
What is the best way to share a knowledge article with another user?
A permalink
What is the best practice when configuring Assignment Rules or Predictive Intelligence?
Setting an Assignment group and User based on Category and Subcategory.
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Setting an Assignment group based on Category and Subcategory.
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Setting an Assignment group and User based on the Short description.
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Setting a User based on Category and Subcategory.
Which tabs are used to configure an email notification?
Who will receive
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What it will contain
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When to send
Which would be included in the results on the menu when entering ‘service’ in the filter navigator?
All modules and sections within the Service Desk application
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Any module with a name containing ‘service’
What is granted to non-administrators for them to be able to develop applications?
Delegated Development
What are the three reasons to use ServiceNow Mobile apps?
A global search to find people, services, items, and articles
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Push notifications for instant access to critical information
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Ability to submit, view, and update requests, issues, and tasks
Which statements are true about import sets?
You can import data from several different file formats or external data sources
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Import Sets cannot add data to encrypted fields
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Creating an extremely large import set can cause delays and system outages
What is an update set?
Group of one or more changes that can be moved from one instance to another altogether.
What do you select to personalise the system settings of the Now Platform user interface?
Gear icon
Which are captured in an update set?
Published Flows
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Business Rules
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Report Definitions
Which record operations can be secured by ACL rules?
save_as_template
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edit_task_relations
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personalize_choices
What field type on a form has a clickable icon that provides a preview of the associated record?
Reference
Which icon allows you to access resources such as ServiceNow documentation and user guide?
Question mark icon
What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?
Common Service Data Model
What allows users to see a time-stamped history of all actions taken within a record?
Activity Stream
What sections on the Reports page allow you to see the different audiences and their visibility on the reports?
Global
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My reports
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All
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Group
What are some of the benefits often recognised by branding your instance?
Accelerate adoption rates
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Gain user trust
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Create a shared identity
Where do you define user conditions to determine who can access catalogue items?
User criteria [user_criteria]
