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CSA > TEST 4 > Flashcards

TEST 4 Flashcards

1
Q

What plugin does need to be activated to onboard a large volume of external users to a custom application in your instance?

A

External User Self-Registration (com.snc.external_user_self_registration)

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2
Q

What does the first-page results column in the Search Event [sys_search_event] table contain?

A

sys_ids
+
Table names

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3
Q

When can you create a user-initiated flow in Flow Designer that runs with its own roles and not the user’s roles?

A

When you are on the Flow Properties form to create or update a user-initiated flow or subflow

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4
Q

Which file types can be viewed directly in the Now Platform using the Document Viewer?

A

PNG (.png)
+
PDF (.pdf)
+
MS Excel (.xls) and (.xlsx)

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5
Q

Which core table is both a base and a parent table?

A

Task [task]

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6
Q

Where in the Flow Designer can you find information about the actions you add to a flow?

A

Help Panel

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7
Q

Which are the modules for the Upgrade Center application?

A

Upgrade Monitor module
+
Upgrade Preview module
+
Upgrade History module

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8
Q

What is a user prompted to provide when an interactive activity runs within Process Automation Designer?

A

Input in a Workspace playbook experience.

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9
Q

Which functions can you perform using the HTML editor in knowledge articles?

A

Insert or edit a code snippet.
+
Insert a basic table of contents
+
Include HTML content.
+
Find and replace text.

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10
Q

What is bypassed in the Flow Designer to allow testing a flow, subflow or action in the background?

A

Flow trigger conditions

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11
Q

Which is a key difference between Reporting and Performance Analytics?

A

Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data.

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12
Q

What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?

A

Principal Class

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13
Q

Which indicates the type of relationship for the bi-directionally related tables, and the related records are visible from both tables in a related list?

A

Many to Many

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14
Q

What can you customise in the virtual agent’s chat menu displayed to your end-users?

A

Set the order of the menu items displayed.
+
Change the icons for phone, email, and live agent support.
+
Add links to web pages or FAQs.

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15
Q

Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?

A

Process Automation Designer

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16
Q

What application enables you to understand user web and mobile experiences by visualising your metrics and interactions through an interactive dashboard?

A

User Experience Analytics

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17
Q

Which template can be created and saved for use as outputs in Flow Designer steps or actions?

A

Complex objects

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18
Q

What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?

A

CSDM (Common Service Data Model)

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19
Q

What visualisation types allow you to add multiple data sources of the same type in the UI Builder?

A

Bars
+
Time Series

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20
Q

Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?

A

Agent Workspace

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21
Q

What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?

A

Analytics Q&A

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22
Q

What are the benefits of using Multisource CMDB?

A

Visualise the source of attribute values for each discovery source and at the attribute level.
+
Control CI updates at the discovery source and CI attribute level.
+
Revert CMDB data integration from a specific discovery source,

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23
Q

What is used to send an SMS message to specified users or groups in Flow Designer?

A

An Action

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24
Q

What does a lane represent in your overall business process in Process Automation Designer?

A

A stage

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25
Q

Which can you specify with Virtual Agent Lite?

A

Conversation topics in the ITSM self-service category and the platform setup topics

26
Q

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?

A

Catalog Builder

27
Q

To provide added security on the platform, no user can have both explicit roles.
What are the two explicit roles?

A

snc_external
+
snc_internal

28
Q

What does Lane Filter in Visual Task Board enable you to create for cards with empty values, such as cards with no assignees?

A

A separate lane

29
Q

What source types are available when viewing the source of a knowledge article search in the search log?

A

Workspace: Agent Assist in Workspace
+
Classic: Now Platform application
+
Knowledge Classic: Knowledge Management v3 or v2
+
Portal: Service Portal application

30
Q

Which statements are true about the knowledge article authoring in Microsoft Word?

A

The text size of a knowledge article created in Word must be less than 1 MB;
+
You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.
+
It is only supported in the Word Online application and not in the Word Desktop app.

31
Q

On what condition is the delegated request experience not supported?

A

If two-step checkout is enabled

32
Q

What related lists are available in the Upgrade Preview form?

A

Previewed Changes
+
Predicted Skips Reviewed
+
Predicted Skips to Review

33
Q

What filters are available on the Virtual Agent Designer Topics page?

A

Supported Channels
+
Category
+
NLU Language

34
Q

How is the content of the email notification for expiring knowledge articles determined?

A

Number of articles expiring in the coming month

35
Q

What operation is a record-type access control list that restricts access to reports based on a role?

A

report_view

36
Q

Which module allows you to customise your instances’ banner image, browser tab title and background colour?

A

System Properties > Basic Configuration UI16

37
Q

How can users prevent their system from communicating with untrusted email addresses and domains?

A

System address filters

38
Q

What is NOT a limitation of Virtual Agent Lite?

A

Virtual Agent Lite topics can be run in custom chat channels.

39
Q

What variable type do you use to allow uploading an attachment from a question in a catalogue item?

A

Attachment

40
Q

What service catalogue variables should you avoid in the Flow Designer for optimal performance?

A

Masked variables

41
Q

What variable type can be only used once in a catalogue item?

A

Requested For

42
Q

What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?

A

HTML

43
Q

What type of notification allows users to know when knowledge articles will expire?

A

Email notifications

44
Q

Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end users?

A

Duplicate and publish the topics

45
Q

When testing your topic, what variable types are available for a virtual agent conversation under the Variables tab?

A

Script variables
+
Input variables
+
Live Agent variables

46
Q

What HTTP request methods can you use in place of GET methods to return a response without a response body?

A

HEAD

47
Q

What type of traffic can you apply an IP access control to your instance?

A

Inbound
+
Outbound
+
Bidirectional

48
Q

How do you embed report visualisations in the body of scheduled report emails?

A

Select Embedded PNG

49
Q

What can you do when creating a service catalogue variable?

A

Make a group of CheckBox variables mandatory in the Service Portal.
+
Make a question choice inactive.
+
Make a variable read-only or hide it while defining the variable.

50
Q

What types of tests can be run by users to make sure CMDB works after upgrading and deploying new applications or integrations?

A

Quick start tests

51
Q

How can you access the details of the applications that are part of the product available on the ServiceNow Store in the ServiceNow Products module?

A

Opt-in

52
Q

What can you do with the Process Automation Designer?

A

Connect multiple flows and actions into an end-to-end business workflow.
+
Guide end-users to complete a process in a task-oriented interface, such as a playbook.
+
Organise process activities in a digitised task board interface.

53
Q

What actions can you take with Flow Designer?

A

Test a flow, subflow, or action in the background.
+
Look up and delete multiple existing records as a single action.
+
Duplicate an action or subflow within a flow.

54
Q

What links appear when you click ‘Go’ to preview the upgrade version from the Upgrade Center?

A

Personalized release notes
+
Known error articles
+
Problem fixes

55
Q

What is true about the CMDB Data Manager?

A

It can create policies that govern CI life cycle stages such as retirement and deletion.
+
It is a wizard-like tool that provides a comprehensive solution for managing CIs.
+
It is a policy-driven framework for managing CI life cycle operations.

56
Q

What are you enabled to do with multiple connections support with IntegrationHub?

A

Have more than one connection to the same integration provider
+
Override preset connections for flows, subflows, and actions directly through Flow Designer
+
When a flow is promoted to production, re-establish a connection to each account without needing to modify the flow

57
Q

Which features allows you to update multiple records simultaneously?

A

List Editor
+
Update Selected Action

58
Q

How do you embed report visualisations in the body of scheduled report emails?

A

Select Embedded PNG

58
Q

Which definition corresponds to Service Catalogue?

A

It contains a collection of orderable products and services.

59
Q

What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?

A

String

CSA (5 decks)

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