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BART SA > Test 3 > Flashcards

Test 3 Flashcards

1
Q

The Data Acquisition Systems (DAS) allows the station agent to:

A

Control and monitor AFC equipment in the station

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2
Q

When the SAT starts up, besides the TSI Web and DAS, what else automatically opens?

A

Ticket reader, BOSC reader, and Train Locator

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3
Q

What does the Train Locator display?

A 
The trains path (northbound or southbound)
Train #, destination, #of cars
Live train location
Train color code indicating home line
Countdown timer for train arrival 
The trains door cycle
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4
Q

What two readers, both located in booth, help the station agent to determine status of the various BOSC cards?

A

The BOSC reader on the SAT, and the Saturn reader (where you lay the BOSC)

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5
Q

BOSC reader displays “Blocked”. What does this mean?

A

BOSC ID/pass could be reported lost, stolen, or expired. Note: this is normal display for Red contractor and SSI cards, since they don’t have ride privileges.

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6
Q 
Color status of AFC equipment on DAS:
Green
Gray
Yellow 
Orange
Red
Black pointer
A

Green- normal, in service
Gray- offline, status unknown
Yellow- warning, needs service (low ticket supply, low receipt etc)
Orange- error, out of service
Red- alarm. Incorrect or unauthorized access
Black pointer- indicates the aisle direction

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7
Q

Can a person film/photograph on the platform?

A

Yes, because it is a publicly accessible area…but they must be going somewhere A to B

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8
Q

What do media personnel need to film?

A

A Letter of Authorization from Communications Dept

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9
Q

A man is trying to sell candy in the station. What is the procedure for selling on BART?

A

Need a concessions permit from BARTs Real Estate Services Dept: Right of Way Management Division

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10
Q

Bart may not prohibit, in its free areas, the sale of items that have _________ value

A

Expressive value (ie items that express a political, religious, philosophical, or ideological message).

Items like these can be sold with an Expressive Activities Permit

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11
Q

How does the ADA define a service animal?

A

The ADA defines a service animal as any guide dog, signal dog or other animal trained to work or perform tasks for an individual with a disability.

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12
Q

When you call bart police, what info will you give the dispatcher?

A

Where, what, weapon, when
In that order ^

Agents name 
Your location 
Exact Location of incident 
Type of criminal activity 
Damage to property
Weapons 
Persons involved 
When happened 
Description head to toe
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13
Q

Guidelines for firefighter free ride privileges

A

Must be in full uniform
Have a permanent fire dept patch emblem or badge
Must show their ID card to ride bart for free

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14
Q

When media personnel request access to district property, what’s the procedure?

A

Verify that tv crews or other media requesting access have a Letter of Authorization from the Communications Department

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15
Q

If media personnel without Letter of Authorization arrive to cover events, what dept do u notify?

A

Communications Dept. If outside of normal business hours, contact OCC Manager

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16
Q

Can patrons smoke in the free area?

A

No. Also, no smoking within 25 feet of public entrance

17
Q

Can ppl sell candy in your station?

A

Yes, people can sell products on district property, only if they have a Concessions permit from Right Of Way Management Dept/Real Estate

18
Q

When you call bart police, what info do you need to give the dispatcher?

A 
Station agents name 
Station location 
Exact location of incident
Type of criminal activity/injury
Any weapons 
Person/property involved 
When incident occurred/or ongoing 
Description of suspects, head to toe 
Names of witnesses
19
Q

When must a station agent make a citizens arrest?

A

If a non-felony crime is not witnessed by police, the SA must make a citizens arrest if they were a witness and want to have individual cited or arrested

20
Q

Who is responsible to pay for medical treatment when a patron requires these services?

A

The patron is responsible. If they feel bart is responsible for injury, they must file claim with Barts insurance department

21
Q

Customer reports they got separated from their child. What do you do?

A

Obtain info about where and how child got lost
Try to determine if the child is in station or train
Get detailed description including age, gender, ethnicity, name, clothing, special conditions, relationship to the RP
Contact ComSpec and BPD
Relay instructions from ComSpec/BPD to the RP

22
Q

What does a contractor or vendor BOSC card with a red background indicate?

A

The card holder has non-riding privileges

23
Q

How many chaperones must accompany each class on a field trip?

A

Two

24
Q

A school group presents you with a letter of authorization. Your station is the beginning point for their field trip. List the steps you must take to help this group

A
  • Count the number of students and chaperones
  • Initial the letter of authorization
  • Allow group to use the emergency exit

And at their final destination…
All the items from above AND place the letter of authorization in the CHB bag!

25
Q

When a school group arrives at a station without a letter of authorization, tickets, or clippercards, station agents may issue a refund/ payment form only after receiving authorization from what department?

A

Treasury/Group Sales

26
Q

What must a station agent do when school groups arrive at their destination with underpaid tickets?

A
  • collect all tickets involved and bundle them together
  • complete a refund payment form showing the number of students and the value of the ride taken
  • include on the refund payment form the name of the responsible teacher or chaperone and the name of the school
  • Give the patron copy to the chaperone
  • place the accounting/finance copy of the refund/payment form and tickets in the attached envelope. Put the payment form and envelope into the CHB bag, attention Group Sales
27
Q

How are requests for special tours handled?

A

Have customer contact the Government and Community Relations Department

28
Q

What two conditions must be met for a service animal to ride on BART?

A

The person with the animal must have a disability.

The animal must be trained to perform a task for a person with a disability

29
Q

Ride vouchers offer station agents an efficient option to resolve ticket problems with a ____ balance can be achieved

A

Zero balance

30
Q

How many copies of the voucher will the station agent print and to whom will they go to?

A

Two copies, one for the customer, and another to Treasury

31
Q

List some typical reasons why you might use a voucher:

A

Single ticket purchase by a group of customers (voucher not to exceed $30)
Multiple ticket consolidation
Mutilated tickets
Demagnetized tickets (not purchased with credit card)

32
Q

Procedure for a voucher transaction:

A
  • Play any tickets in cash and a white Bart treasury envelope, labeled with the ride voucher reference number
  • Seal the envelope and place it in the cash handling bag CHB
  • for passengers entering and exiting the system with a voucher, agents shall verify the authenticity of the reference number and complete the trip detail section on the SAT
  • upon final exit, the station agent shall collect and dispose of the ride voucher into discarded ticket bag
33
Q

A customer who does not have valid fare (or lost a ticket) but is attempting to pay, is not considered fare evader unless additional facts exist…such as…

A

A person who regularly arrives at destinations without a valid form of fare payment. BPD will need to conduct investigation to determine if elements of fare evasion are present.

34
Q

You encounter someone in paid area with no valid form of payment. What are your options?

A

Attempt to charge for ride taken when exiting
Use good judgment when charging the excursion fare
Agents have the option of contacting Bart PD to investigate if elements of fare evasion are present

35
Q

During non-commute hours, Bikes are allowed on all trains except;

A

The first car, or any crowded car

36
Q

During commute hours (7-9 and 430 to 630 weekdays) bikes are not allowed in:

A

First 3 cars of any train

37
Q

Bicyclists can use
A. Elevators
B. Stairs
C. Escalators

A

A & B.

Must not use escalators

38
Q

For bicyclists, what is the age where you need to be accompanied by an adult?

A

Under 14 years old.

14+ can have their bikes without an adult.

BART SA (6 decks)

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