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BART SA > Test 2 > Flashcards

Test 2 Flashcards

1
Q

Entry Display Messages

A 
Insert ticket as shown
Out of service 
Take ticket 
OK
Insufficient Value- Go to Vendor 
See Agent
Touch card again

Im Out Taking Oklahoma Into Serious Trouble

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2
Q

Exit Display Messages

A 
Insert ticket as shown
Out of service 
Take ticket 
OK 
Exact fare- ticket not returned 
Underpaid- go to add fare 
See agent 
Touch card again
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3
Q

Where are the following located?

  1. CVM
  2. AFM
  3. AVM
A
  1. Clipper Vending Machines- free area only
  2. Add Fare Machines- paid area only
  3. Add Value Machines- both free and paid areas
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4
Q

Gate key functions…
What does turning right do?
What does turning left do?

A

Turning right puts it out of service
Turn right again to put back in service.

Turn left to change the direction.
Turn left again to change it back to original direction.

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5
Q

Where are the key switches located on the gates?

A

They’re located on the paid side.

No key switch on the far left

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6
Q

Identify the following:

  1. Console
  2. Aisle
  3. Gate
  4. Array
  5. Local
  6. Remote
  7. Cross-aisle
A
  1. Cabinet that houses electronics, ticket handling unit, barrier assembly
  2. Passageway between two consoles
  3. Two consoles, a barrier, and an aisle
  4. Group of gates
  5. Refers to the side of the gate containing the SBC (single board computer) which is always located on the entry (free) side.
  6. Refers to the side of the gate without the SBC (the exit/paid side)
  7. Local SBC controls the remote side of the gate diagonally.
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7
Q

Name the 4 types of consoles

A 
Entry console (E) only 
Exit console (X) only
Reversible console (R)
Accessible Fare Gate (AFG) swings both ways
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8
Q

On entry and exit, when is the following displayed: “Insert ticket as shown”

A

Ticket inserted improperly

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9
Q

On entry and exit, when is the following displayed: “out of service”

A

When the gate is either out of service or when configured for the opposite direction of customer flow

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10
Q

On entry and exit, when is the following displayed: “take ticket”

A

Displayed for valid tickets

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11
Q

On entry and exit, when is the following displayed: “ok”

A

Displayed for valid smart cards. Balance May be displayed for HVD and e-cash

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12
Q

On entry, when is the following displayed: “Insufficient value-Go to vendor”

A

Displayed with 3 beeps when the ticket value is below minimum fare. (Tickets Can no longer be upgraded in CVM/AVMs, customer will have to purchase clipper card for entry

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13
Q

On entry, when is the following displayed: “See agent”

A

Displayed with 3 beeps when a ticket cannot be processed for any reason other than insufficient value, such as:

  • invalid/demagnetized corrupted encoding on magnetic strip (ticket)
  • coded for exit (ticket and SC)
  • invalid ticket type (ticket)
  • expired validity period (ticket + SC)
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14
Q

On entry and exit, when is the following displayed: “Touch card again”

A

Displayed with 3 beeps when a smart card is not read properly by the gate

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15
Q

On exit, when is the following displayed: “insert ticket as shown”

A

Ticket inserted improperly

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16
Q

On exit, when is the following displayed: “Exact fare- ticket not returned”

A

Displayed when ticket has been zeroed out and captured. Barriers open.

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17
Q

On exit, when is the following displayed: “Underpaid- Go to addfare

A

Displayed with 3 beeps when the customer with a ticket or smart card must go to an Add Fare Machine (AFM) to add enough value for the ride taken.

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18
Q

Disability Rights Agreement (DRA) tones at the gates?

A

1 tones: successful entry transaction
2 tones: successful exit transaction
Short-long 2 tones: low balance
3 tones without delay: Error

19
Q

Entry Gate Functions:

A

Read
Write
Verify
Open and Close the aisle barriers

20
Q

Entry gate function READ:

A 
Ticket validity (proper encoding)
Ticket type 
Entry code
Minimum value
21
Q

Entry gate function WRITE:

A

Station code
Time code or time (to exit station)
Exit code
Day code or date

22
Q

Entry gate function VERIFY

A

Ticket encoding/verify what is encoded

23
Q

Entry gate function OPEN AND CLOSE THE AISLE BARRIERS:

A

In revenue mode, the barriers are closed. Customer inserts ticket for entry into paid area. Ticket is passed thru transport for processing. Once processed returned and retrieved, Barriers open.

24
Q

Exit gate functions

A 
Read
Write
Verify
Print 
Zero out exact fare tickets 
Return RVT tickets to customers 
Open and close barriers
25
Q

Exit gate function READ

A 
Ticket validity (proper encoding)
Ticket type 
Station code
Time code or time 
Exit code
Day code or date 
\+ Value
26
Q

Exit gate function WRITE

A

Entry code

Remaining value

27
Q

Exit gate function VERIFY

A

Ticket encoding/Verify what is encoded

28
Q

Exit gate function PRINT

A

Prints the new remaining value

29
Q

Exit gate function ZERO OUT EXACT FARE TICKETS:

A

Zero out tix, send them to capture bin

30
Q

Exit gate functions OPEN AND CLOSE BARRIERS:

A

In revenue mode, barriers are closed. Customer inserts a ticket for exit into the free area

31
Q

The gates have 5 modes of operation:

A

Revenue Mode- normal
Maintenance Mode- used to test and issue commands
Out of service mode- no ticket processing; barriers closed
Power failure mode- no ticket processing , barriers open, no lit displays
Degraded mode- aisle degraded mode. Loss of diagonally opposite ticket transport . Gate will only open in one direction.

32
Q

In regards to refund/payment forms, what do you tell the customer if they owe money to BART?

A

Please enclose your payment in this envelope along with this customer copy. You can give it to any station agent at any station or you can place a stamp on the envelope and mail your payment. Thank you.

33
Q

In regards to refund/payment forms, what do you tell the customer if they have a “zero balance”?

A

Keep the payment form as a receipt in the event that you find your lost ticket. Take the ticket and the form to an agent, who will honor the ticket. Thank you.

34
Q

In regards to refund/payment forms, what do you tell the customer when giving trip passes?

A

To use this pass, show it to the agent at your destination. The agent will let you through a service gate. If there is no agent available, keep the past visible and you may proceed through the service gate near the booth. Please adhere to the dates and stations as specified. There is no refund for unused rides. Thank you.

35
Q

In regards to refund/payment forms, what do you tell the customer in regards to refunds?

A

I have completed the paperwork and will submit it to our treasury department. Please check to see that the address is correct. This is your receipt. If you have any questions, you can call the number on the lower right corner of your form. Thank you.

36
Q

What is the preferred method of handling ticket, clipper card, or money issues for our customers at Bart?

A

Refund/payment forms and voucher forms

37
Q

What is the convenience fund?

A

The convenience fund is a small amount of accumulated cash which is securely stored in the booth to help in resolving customer problems.

38
Q

What should be the total amount in the convenience fund? What do you do you go over that amount? How much can you use to adjust?

A

$5

Once the convenience fund exceeds five dollars, the excess must be placed in the small treasury envelope. The agent must write “excess convenience fund“ on the envelope. Place envelope in the CHB bag, which will be picked up by the cash handling crew. Note in the turnover log.

Station agents may offer spot adjustments of up to 75 cents.

39
Q

For trip passes on the refund/payment form, how many spaces are there for rides, and how many days?

A

Seven one-way or round-trip rides,

Seven consecutive calendar days

40
Q

AFM function Read:

A

Station code
Exit code
Value

(AFM doesn’t care about time or day; just if you need more money or not to exit the station)

41
Q

AFM function Write:

A

New remaining value

42
Q

AFM function Verify:

A

Ticket encoding/verify what is encoded

43
Q

If a CVM fails to issue a receipt, what should you have the customer do?

A

You don’t have access to transaction data. Advise the customer to call Treasury 510-464-6969

Treasury will require the customers name, address, phone, and the last 4 numbers of the credit/debit card

BART SA (6 decks)

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