Test 1B Quiz Key + Field notes

Question 1

What are the guidelines pertaining to booth security?

Answer 1

Unoccupied: unoccupied booths must be locked at all times.
Security cabinet must be kept locked whenever the booth is left unattended

Bags of tickets : Bags of discarded tickets must be stapled, labeled with station name, and securely stored for pick up by treasury, cash handling.

People in the booth: Only authorized BART personnel allowed in booth

Question 2

True or false, to open all the barriers at 19th St. station, you must activate the barrier open switch located only in the primary booth.

Answer 2

False

Question 3

Where are the circuit breakers for the barriers and the electronic elevator status sign located?

Answer 3

Booth circuit breaker cabinet

Question 4

Where are the third rail Trip pins stored?

Answer 4

Taped to emergency phones in the booth, security cabinet, platform PABX box

Question 5

What is an agents responsibility relative to station restroom cleanliness?

Answer 5

Station agents must inspect a minimum of twice during their shift, and complete the restroom inspection report noting any attention needed.

If needed, contact SSW of any problems. If no SSW, contact SSW foreworker. If no SSW foreworker, contact ComSpec

Question 6

The automatic timer did not turn on the lights at your station. What would you do to resolve the situation?

Answer 6

Locate automatic lighting controls
Turn controls from auto to manual/hand/on
Complete an RFM
Place a note in the turnover log

Question 7

Escalator stopped. No one is around, no obvious fault that caused the stoppage. How would you handle this?

Answer 7

– Confirm it is the first time by checking the turnover log
– Inspect for obvious damage and debris before restarting
– After restarting, monitor the escalator for problems such as unusual noises, movement of the steps and handrails. Stop the unit if it is not operating properly.
– Make a notation of the turnover log indicating date and time when escalator was restarted
– Notify other agents in station

Question 8

What will you do if you have an escalator that stops for a second time?

Answer 8

Do not restart the unit, barricade top and bottom, submit RFM, notify other agents, turnover log

Question 9

When would you use the emergency stop button?

Answer 9

For incidents and or injuries on an escalator, or if the escalator does not have on off switches

Question 10

When the button is labeled “break mode” on the SAB panel, is the service gate locked or unlocked?

Answer 10

Locked

Question 11

What must you do if leaving the booth for a 15 minute break?

Answer 11

Note the begin and end times and the turnover log, leave the turnover log open on the desk countertop, put up clocks in the booth both on the free area and the paid area

Question 12

What would prevent a Station Agent from being able to take their break?

Answer 12

An out of service elevator or other operational condition, directed by the transportation supervisor, emergency situation

Question 13

What must you have to be considered in full uniform including equipment?

Answer 13

District uniform clean and neat, proper shoes, district ID, name tag, access card/pin, refund/payment forms, Station agent keys, OR&P, Fully charged trunk radio

Question 14

What is the guideline pertaining to compliance with district procedures?

Answer 14

Station agents must comply with all operational rules and procedures, bulletins and other directives applicable to the duties

When action is required that deviates from district rules and procedures, implement the safe course of action and immediately inform a transportation supervisor

Question 15

In a multi centroid station what are the guidelines for all lunch breaks?

Answer 15

Station agents relieve each other, primary booth must always be staffed, unless it is necessary to go to the secondary end to assist a customer.

Question 16

What are the lunch relief guidelines?

Answer 16

Must be relieved by another station agent, can request a foreworker to provide relief, must leave the booth, record beginning and end times in turnover log

Question 17

For a full time 8 hour shift, your lunch break must start after the _____ hour of your shift and be _______ by the _____ hour of your shift

Answer 17

3rd, completed, 6th

Question 18

For a full time 10 hour shift, your lunch break must start after the _____ hour of your shift and be _______ by the _____ hour of your shift

Answer 18

3rd, completed, 7th

Question 19

A customer states, I usually carpool to BART but today I am alone and I’m going to San Francisco on Bart. It is now 9:45 AM and I parked in a carpool parking space. Do I have to pay for parking?

Answer 19

Absolutely, and in addition you are subject to a citation because two members of the carpool must enter the fare gates either 10 minutes before or after completing the payment using the same clipper card numbers registered on the app profile.

Question 20

Where is free attended bicycle storage available?

Answer 20

Fruitvale, downtown Berkeley, 19th St.

Question 21

Before notifying the transportation supervisor of a possible PVP, what condition must exist? And what must the Station agent have done?

Answer 21

75% or more of the PVM’s are inoperative

• Attempted fingertip maintenance
• Placed out of service stickers over the keypads at the AFM/PVMs
• Completed an RFM for each malfunctioning machine and called AFC troubleshooting desk to expedite repair

Question 22

Once a PVP has been officially declared what are the station agents responsibilities?

Answer 22

Place a sign indicating “parking payment not required today“ over the keypad of all AFM/PVM‘s
Place the signs over the Smart card reader of all SPVMs
Place the SPVMs out of service using the AFC DAS program on the SAT.
Turnover log

Question 23

What is the purpose of the red emergency button on the trunk radio?

Answer 23

For life-threatening emergencies when other forms of communication are not available.

Question 24

It is a violation of FCC rules to:

Answer 24

Interrupt or send a false emergency or distress message
Use profane or obscene language
Send personal messages, except an emergencies

Question 25

The foreworker has twice attempted to do a radio check but the station agent hasn’t responded. The Station agent will be contacted via PABX to verify:

Answer 25

The radio was turned on, the radio is on the right talk group, the radio battery has a charge